Reviews of local pros in Wadsworth, Ohio

The work done was excellent. The clean up was done very poorly. It took 2 months for them to get back to my house. They took my orange cones. The cement crew left a mess that is still in the street. The landscaper threw the left over chunks cement into the ground, then does through dirt never leveled it out through grass seed on it and put the straw on there. They didn't even do the holes that were damaged by the front loader so I still have Marks in my yard that we're not taking care of I have called twice. I've gotten a return phone call instead of just sending out a crew and making it good. They keep calling me. They've never returned my orange cones. I've never made my yard look like it used to So now I have to go out get my own dirt redo it and get my own grass seed

We had them come out to replace our main sewage drain. While they did replace the drain in the basement which was not on the estimate, this was about the only positive part of our experience with them. Our original estimate was to replace the whole sewer line from the house all the way to where it tied into the city sewer. Upon digging in the street, they found it was deeper than expected. Rather than replacing it all the way down to where it tied in, they informed us they were only replacing it to the riser above the tie in. It took many calls to get them to address the issue and finally we called the city inspector to make sure we were not liable for the riser section if it failed down the road. So the original quote was never finished as the did not replace the pipe all the way to the tie in. Regardless of what the inspector said, that was our original quote and they did not complete the work for which we were quoted. It states in the contract that if sidewalk is disturbed during the excavation process, they will attempt to reset it when finished. They did not. Rather, they buried the slabs that they had lifted we called back several times and eventually they came back and dug back up the slabs they had buried. They left the dirt in an unpacked state (contract states the dirt will be left in a mounded state to allow for settling) and shortly after that we began getting streams of water in our basement due to the water easily seeping through the unpacked dirt. Also during this time a 2ft round 1ft deep sink hole formed in our driveway adjacent to the original excavation path. We called and they agreed to come back out and dump gravel in the loose areas and fill the sink hole. They came out and moved the trash cans that were there so the could fill the loose spots. When I got home I realized they never filled the sink hole. Upon contacting them, they said they missed the sink hole because it was hidden behind the trash cans... the trash cans that THEY MOVED. They then blamed us for having a downspout too close to the foundation. The water coming into the basement wasn't even in the same area as the downspout. They are now refusing to come back out because they said they have gone above and beyond. Well each attempt to rectify the original complaint failed miserably. Had the job been done correctly in the first place, there would've been no eed for them to make so many trips. I would absolutely not recommend this company to anyone. Roto rooter was more expensive but at this point I would've preferred to pay more than to have to deal with all these problems.

Worst service ever came to my home after there apraiser lied and told the techs he used a camera to see the break in my sewer line they came out tore up my concrete driveway and was like oops theres nothing leaking there put some drain tube a foot out of thr ground in front of my front door destroyed my front yard left concrete chunks all over my yard then tell me they'll be back to fix the actual problem then close there work order and tell me to kick rocks pretty much and this is what im left with at my front door after there Secretary accidentally completed the work order instead of scheduling them to finish the service

They were very professional cleaned we are pleased with the service. I give them my highest recommendation. We will call them for all our pluming needs.

This morning at about 10 AM I called ABC Drain and Plumbing to see if they would schedule a tech to look at my slow draining double sinks in my master bath. By 1 PM my phone rang to say they were on their way. The service tech, Ryan came out. He was very nice and knowledgeable. I cut an access area in my cabinet prior to his arrival which I am sure help him access the clog. However, within 20 minutes he had the issue corrected. Thank you for the fast service. It was a pleasure doing business and very reasonable. I will use again if needed. Thanks again.

I was having an issue with some downspout draining so I contacted ABC Drain & Plumbing. They came out and assessed the situation and gave me a fair price. They did a great job of keeping the yard damage minimal so that I could just do some light raking and replant grass after putting in new drains to the street.

I had to have an entire house line replaced after our pipes busted. The work was fast and professional, but most of all very affordable. The initial price quoted did not change, even though the work turned out to be more than they initially thought. They also managed to reset the already cracked sidewalk slabs back in about the same shape they were in, which saved us some money on having to pour new concrete.
The yard is a bit of a mess, but I'm not going to fault them for that. The next cheapest quote I got from among 3 other companies was almost $2000 more, which for that amount of money I can put some bricks and ornamental grass back myself.
Overall very satisfied with the work done.

I highly recommend period, super easy, helpful and straight to the point. I have a small infant and was without water for a few days, from the workers to the dispatch everything was on point making me feel like a priority instead of just a regular person. Had the job done in 2 DAYS with extra stuff that I didn’t know prior to buying the house.

We have used ABC over the past few years with excellent service and recommended them. That streak ended last week after a simple faucet change for a remodel resulted in the tech taking the faucet he removed and we intended to reuse. We called the next day to request it be returned and was advised unfortunately it could not be found and they usually remove items. They apologized for the mistake and implemented a new procedure to ask the homeowner if they wanted items removed. Unfortunately, they chose not to offer any restitution for their mistake as we intended to reuse the faucet. A company who doesn’t value repeat customers is surprising in today’s business environment and choices… onto another company with integrity. Good luck ABC.

We had to have new sewer drains installed outside for problems we've had for years. ABC Drain sent out 2 of the most efficient courteous guys to do the job. We are extremely satisfied with their work and the results, and they worked on the 2 coldest days of this year. ABC drain. Now that we have new drains and are problems fixed we'll miss you, lol.

Made an appointment with a human being about an emergency plumbing issue. Asked them to verify with me that they would absolutely service our area, given the address and all, they reassured me yes. I wait two hours, call back for an ETA, and some lady finally calls me named Rebecca, says they are only in Akron and don’t service that area. Says it was their answering service!!! I try to explain what happened and that they wasted my time setting the appointment up and making me wait 2 hours before I called again to make sure all was well. She hung up on me!!! Their company screws up and she has the audacity to not sit through my complaint?? Never again ABC, even for my home out near you. Never again. Rebecca is a coward for not addressing the issue appropriately.

Abc came out for a sewer repair. the concrete was already broken open and they charged $2800 for a 3 ft section of replacement. Through insurance or not that is astronomical in price. they didnt have to put concrete back but left all the poop soiled dirt in the trench right on top of the soil stack. I called in and all they said was "you dont get to dictate our prices" and she has video and pictures of the project. you would think when you are making roughly $2000 in 4 hours that you would be a little more considerate of the people coming in to work after you. I wasnt going to write a review but the way it was pushed off and no apology or consideration for the other project, I feel like I have to.

*edit after reply*

There is no need to charge the customer more for the weekend work with how much was charged. it was roughly $200 in parts and an hour of labor for 2 guys. to suggest that you did him a favor in that regard is wild.
Secondly you talk about consideration to the contractor, which is funny because you know that if you had to put concrete back, you wouldn't have left all the contaminated soil in the trench and would have to fill it with gravel before doing the concrete. Instead your guys filled the trench back with the contaminated soil. We staged empty buckets and had a dumpster on site. I was just looking for an apology on the phone for being inconsiderate, but after all this stacked up I felt obligated to review.

I would never do that to another company.

They took the time to listen to me and I truly believe they care about my family. They were quick to jet my drain and explain what was going on with my pipes.

When they ended coming out to replace the sewer line in my yard, the two gentlemen were professional and took care of business.

When I was fighting with the city you know who had my back? ABC Drain had my back and I will always be grateful for that. You get what you pay for and yes it can be pricey but I will never have another company snake my sewer line and I will only have ABC Drain jet my sewer line.

Thank you from the bottom of my heart.

Very satisfied with this company and the work they performed for me which was the replacement of my entire downspouts drain on one side of my house (from back of house to street). Quote process was great with competitive pricing, and the job performed was excellent. Great experience from start to finish with all employees and workers and I would recommend ABC to anyone.

Great, timely service! Kelly was amazing!! I had a bunch of questions, and he answered every one of them until I completely understood what was going on with my plumbing. He clearly explained my bill and the services performed with a great summary of the visit on the receipt. Hopefully, I don’t have any more plumbing problems, but If I do I’ll be calling ABC Drain & Plumbing again.

Honest, straight forward and personable... I had 911 plumbing come out and offer me two options to clean out roots from a clogged sewage pipe. They called me back and said that option one "snake" didnt work so they "have to" use option two anyway and they would be double billing me! 911 used option 2 and it failed and they said I would have to pay them to bring out a camera system. They were going to bill me a third charge for that and I told them to just go away. I called ABC to ask them their opinion on this, and they said they dont even use snakes anymore, they are inefficient compared to water jets and do more potential damage. She said they would come look at my drains at no cost because I got cheated by another plumber. They ran a camera down my lines and found the issue was not roots... the city had failed to connect my sewer lines under the street during a recent project. They were professional direct and found the problem quickly.

I had a drain problem. Two companies came out before I called ABC.They did not fix the drain problem and just were not honest only more like salesmen instead of caring about what they're there for.But Logan from ABC came was very professional answered all my question and got the job done for real .He came within a couple of hours and great prices. Also great customer service Ty ABC ...Best ever

Last July we hired ABC to scope the sewer main during a home inspection for our first home. They said that the line needed to be jetted so we hired them again to jet the line after we purchased the home a month later. They then claimed that they were unable to jet the line and said they would follow up with an estimate to dig up and replace the line. They charged us $500 for coming out to jet it but said that money would go towards the cost of replacing the line. A few weeks later I reached out regarding the estimate. They sent a guy over who stated the line would bet the city’s responsibility. He said he would get in touch with the city and get back to us. After waiting a few more weeks, I reached out again about the status of this repair. The employee that I spoke with said there was nothing on record about it but she would reach out to the estimator. I asked about having our $500 refunded since we would not be needing them to replace the line. She claimed they did jet the line. I explained to the employee that I have an invoice that states they tried to jet the line but could not because of too many fittings. She argued they did jet the line. I’ll admit it got a little heated. She was pretty rude. She said she would get ahold of the estimator and report back.

The next week our basement backed up with sewage. I got ahold of Roto-Rooter, explained the situation, they said they felt confident they would be able to jet it and that ABC just “didn’t know what they were doing”. He did indeed jet the line, resolving our issue.

To this day I have never received a call back about the estimate or had our $500 refunded. I don’t think they know what they’re doing either.

Excellent experience and half the price of some other companies. ABC was a second opinion and I'm glad I called. They were kind professional and did a thorough evaluation.

ABC left me with a feeling of trust in their diagnosis and prices. Would hire again and will be recommending them to my family, friends and business customers.

Very disappointed in the service my mother inalws apartment received today i know it was probably payment issues with the slum lord but nothing was fixed with the leak issue All y'all did was push snow and ice around and left at end of the day which i understand y'all have family to go to but i have friends family who live here and have no water

2/27/26

Google Review

I’ve sent only 2 google reviews, ever.
ABC Plumbing & Drain, what a super, connected team.
Mary, Ryan, Shantel, Sarah, Mike, Dustin/Chris/Chris Wilcox.
My words are not enough to express the gracious, kind, funny, professional, hardworking, patient & exceptionally good listeners, for this team. I have tears in my eyes, it felt like they all felt my pain & needs, which they promptly addressed with concern. This is a rare experience for me, since the drain trauma began 5 years ago. Now, it is over, thanks to all of you.
Thank You All So Much & May God Bless You!
Relieved & Happy Customer,
Z. Johnson