Reviews of local pros in Waterville, Ohio

We have been customers for 4 years now and Malczewski always does a great job and is easy to get a hold of if a concern arises.
Great Job!!

I’ve been using Malczewski’s Lawn and Landscape for a number of years and they always do a great job!! I use them for seasonal mowing and they have done some landscape work and the team members are always happy and knowledgeable about the work they are doing.

Chris, Sarah, and their crews provide professional, timely, and courteous service-week after week, month after month-all year long. Thank you and keep up the great work!
Woodbrooke Condos-Maumee

Your company does a great job with keeping us looking nice and neat. You keep things trimmed around the building and out on the sidewalks in front. I have been very happy with the work you do for us. Thank you and keep up the good work.

This past year Chris Malczewski & his lawn team took great care of my lawn...mowing, edging, weed whacking, & bagging yard clippings! They were quick to respond anytime I needed to communicate. In the early summer, they did a beautiful job placing a poured, stamped concrete edge, around all of my rock landscape beds, along with removing & replacing some of my shrubs! Thank you for a good year!

We absolutely appreciate the service performed on our property. Your workers are so nice, not to mention very efficient. In fact I spoke with both of them this week, asking if when they edge the flower beds if they could cut up and down vs on an angle. They were more than happy to change their pattern. We would recommend your company anytime.

Never got the chance to use their services, but the customer service leading up to it, sucked! Had an appointment with "Chris" back on May 21st but he cancelled. Never called back to reschedule. Two days later I contacted him about rescheduling. He agreed to the following Thursday. I suggested 11:00 but he never confirmed. Six days later (Thursday) I reach out at 11:55 to see if he's coming. No reply. 1:30, still no Chris so I let him no not to bother because I don't want their business. I hope Chris's reliability doesn't reflect Malczewski's business model, but it was enough for me to stay away.

Avoid at all cost!

Why 1 Stars?because you can’t leave 0.

Well this lawn service likes to cut grass when it is not needed or requested. Here is why I say that. I asked for my grass to be cut every other week. They insisted that they would do 1 time a week in spring and fall and twice a month in summer. I said that is fine. For two summers they cut the lawn every week and charged accordingly.
So after two summers I said I would do it myself I asked for a quote anyway and it increased again. I never authorized them from the quote. However they have done this before and have an item in the service contract that every year it automatically renewed. So I come home one evening to find my lawn mowed. I emailed them stating that I did not want to continue and the next day I get an invoice for the new rate. When I called they stated the automated renewal feature.
So I paid it.
Just be careful as they will do what they want.
What is funny is that they asked me to do this survey. I wish I could give them 0 stars but you can’t.
I won’t mention the damage to my fence or to my downspouts. We can just leave it at that.

We have been disappointed with this lawn service. They use large equipment and leave bald spots in the turf where their equipment makes sharp turns. Their equipment is also tearing out the landscape edging along the gardens. They have been reliable in maintaining their schedule when there is no rain. I would consider this an average company for workmanship and attention to detail.
Invoicing is sporatic. Bills do not come on a regular basis.

Excellent customer service.

Very nice people Recommend

5 Stars

Was out driving today and one of your employees was driving a company owned truck and didn’t stop at a stop sign and nearly caused an accident.

PAY ATTENTION!!!!!!! 🤬🤬🤬

Very knowledgeable company. Definitely one of the best in the area.
Courteous, polite, professional

They may be great, but in two tries they were either too busy or not accepting new customers.

Great to work with for customer service. Very quick and easy to connect on first time every time. Very personable.

Great work installing our irrigation system. Everything was well organized, very professional and quick!

Great customer service and placed my entire system under an existing lawn. They did an awesome job leaving my grass just as it was before they started!

Denny

This company is great to work with! The quality of their work is great and they are very responsive (Randy & Bill were outstanding!).

Reliable and professional, been working with them for years. Tony did a great job opening up for me today.

Unreliable, incompetent, and horrible customer service. Came out to do an annual maintenance and missed a big leak, then when we tried to get them back out to fix it, failed to show up, and when we called to complain the office staff was rude and couldn't have cared less about our problem. Do not use this company!!