Reviews of local pros in Westerville, Ohio

Travis did an excellent job and answered all my questions. The two star rating reflects only the price. Because I needed it to be done immediately, I agreed to pay $450 for a job that took an hour and used about $20 worth of materials. We have used Dor Mar for more than 20 years and have been completely satisfied. I understand they have gone to flat rate pricing (versus time and materials), as have many larger companies. For whatever reason, this has resulted in exorbitant quotes for simple jobs. I want the workers who service my house to receive good wages, and I appreciate the convenience of being able to call and schedule a next-day appointment, but I may be getting priced out of using these guys.

We had our ac unit go out in June. We called DorMar and ended up going with them for a full replacement. The customer service with consultation and installation was great. However when when the old furnace was removed and replaced it was accidentally dropped causing damage to our drywall in the basement. Bryson and Preston who installed the unit apologized and said it was an easy fix and someone would come out and repair it. No one called so I decided to follow up. It seemed like this was their first time hearing of the damage but note was taken and I was sent to a voicemail for the area that handles these things. In the meantime we had the ducts cleaned as well by DorMar. Afterwards I noticed the antenna had been broken off the wall pulling paint and breaking the antenna. So I called spoke with someone and was told someone would call me back about it as well as the drywall. I must have called at least 4-5 times if not more over the course of the month. Finally someone came out to see the damage. He was very nice apologized and said that someone would come and fix it in the next two weeks and to text him the antenna replacement they needed to buy. I sent the text and followed up again a few days later when there was no response. That was a month ago. I am extremely disappointed, frustrated and frankly tired with the entire situation. We spent A LOT of money getting a new furnace and ac unit partly because of the high rating and good service reviews. Everyone was very quick to get back to us for payments and coming to do the work we paid for. But when damage was done to our home in the process...crickets. We were not upset about the damage because these things happen. But did expect the damage to be repaired by the company that did the damage. I would not recommend DorMar because of this awful experience. At this point we have given up on the damage being repaired and will likely have to do it ourselves.

Very professional and extremely knowledgeable. Fast service when we needed the water back on after existing line failed

Derrick was very knowledgeable and professional. Unfortunately, we needed to have our furnace replaced, and he was very helpful with that process.

Dor-Mar was great to work with. My commercial client was having an issue with a sulfur smell coming through their vents. We originally thought it was coming from our HVAC unit but they determined it was from our main sewer line, as well as piping at the store. Anthony came and saved the day! He cleared out all the lines and put a special solution to clean out all areas. They had great communication and worked with us on the late hours we needed for the service. Issue resolved! Thanks so much to Anthony and his hard work, as well as the Dor-Mar team for their communication. Fairly priced and I would highly recommend!

Great service with getting parts and doing repair. Timely and very nice service technician. Helpful by starting heat and making sure it was working properly before leaving. Explained everything.

They were out within 30 mins of calling on a Saturday! Preston was very helpful and kind. So happy for his support.

Not sure what happened. I called , PAID $215 ( some membership ) , booked an appointment , and NO ONE SHOWED UP OR EVEN CALLED. Checked my confirmation email and the date , phone number , and address are all correct. I am not impressed. Thanks for absolutely nothing but stealing from me.

Totally satisfied show up fast an fixed our furnace.

This company was very professional saved me alot of money when everyone else only wanted to sell me a new furnace, the guy who showed up spent 10 minutes looking at my furnace went to his truck and replaced the part. On the spot heat hasn't worked this good since we moved in , very affordable!

Could not have been happier with this service. Furnace stopped working, they were the first place I called because they were close to my house. About 90 minutes after I made the call my furnace was fixed, and for a very reasonable price.

These people are a joke. I don't even know how they run a business. We were on a period ice machine cleaning schedule for 3 restaurant locations in which they stopped showing up and never called to inform us they couldn't come out. I called and spoke with the front desk lady 3 times asking her to have someone call me back which she assured she would but I never received a call. After a month or so someone else in my company was able to get a hold of someone and made an appointment for ice machine cleaning which they never showed up for and didn't even call to inform us they couldn't make it. I'm not sure what's going on with them but they seem to be very disorganized and don't really care about their customers.

I called and said hello, mentioned my name, told her I'm in Westerville, and asked why they have a low review rating. I personally care about who is in my home. The woman I spoke with never told me her name, and said "sir I get a lot of calls and I'm just not interested." I replied, "So you don't care what people think of you?" She then hung up, so who knows, maybe they're great, or maybe they don't give a rip.

Andrew provided us with a great, knowledgeable, and professional experience.

I had plumbing leak in my basement just before New Years Weekend and right after the cold weather when many people had their pipes busted. I got Trevor Wells contact through my neighbor. I actually got a permission to text him to show the issue on late night and he responded, communicated, instructed me what to do. He promised to come out the next day and fix the problem. The office was great with coordinating the appointment. Trevor came early, fixed the problem in no time. He was professional, knowledgeable, explained the issue. The site that he had to fix looks cleaner now then the original joint that the builder did. I would definitely recommend Trevor Wells and this company in the future. Thank you.

I had an appointment today 9/7/22 with a plumbing issue and Trevor Wells came to my residence. He was very professional showed up on time and was very knowledgeable about all my plumbing concerns. I would definitely request Trevor again for any future plumbing problems that I may encounter. Great company to do business with and very reasonable pricing. A++++

Aaron and Shane were professional and courteous. We have a high risk child and both did not hesitate to wear a mask. They answered all my questions and took the time to explain. They did a great job installing my new A/C and coil. I will definitely use World Class Services in the future. Highly recommend A+ service 👌🏽

Todd was great and we were thrilled that World Class Services could fit us in on the same day for a minor emergency. He arrived early and got our water heater ventilation system fixed. It was in a very sad state, and by the time he was done it was looking and working great. Would recommend.

The shut off valve on our hot water tank gave out causing us to have to shut off the water main until it could be replaced. I spoke World Class Services at 9:00 AM and Shane was at my door by 12:00 as promised. He not only replaced the shut off valve but upgraded it along with some of the copper tubing around it. This was accomplished within a half hour or so and he waived the $79.00 service charge as well. Shane was a pleasure to work with and explained everything he was doing while I observed. He even assisted me in draining and flushing the tank. I was charged only the flat rate for replacing the valve. I would definately recommend World Class Services for any plumbing, heating & cooling or electrical needs. .

AMAZING!!!! Had a new high efficiency furnace and A/C installed at my house replacing the original almost 40yr old system. Aaron and Hector were wonderful to work with (according to my wife). They even texted me with answers to questions that I had written on paper for the day of installation. They cleaned everything up before they left, hauled all the old equipment, boxes for new equipment, etc. away when they were done.

I got an email confirmation for my appointment, then a text message the morning of confirming the appointment. I even got a text when the guys were on their way, so I was able to let my wife know.

I highly recommend this company if you're searching for an HVAC company. Friendly and professional from start to finish.

Todd Heming was excellent. He was very friendly, yet professional. He took the time to explain each step along the way, why it was important, and what steps we needed to do in the future. He was very patient with us as we never had an AC unit before. We were very pleased with the information services he provided. World Class Services came very highly recommended by our daughter-in-law and Mr. Heming lived up to that assessment.