Reviews of local pros in Westerville, Ohio

The technician was Great. ,Honest, and knowledgeable. A very Pleasant good guy.
It's your TRIP FEE. Ridiculous. $171.00
Why? He was here briefly. To tell me I could buy 2 washers for the price it would cost to fix one. What is happening?

Our technician diagnosed problems with our range and under counter refrigerator. He gave us an honest assessment and recommendation for both.

Major kudos to Andrew and Appliance Man. Interested more stars to give to Andrew I would! I needed him to check my Wolf oven and KitchenAid dishwasher. Andrew was on time in the scheduled window. He was professional, capable, knowledgeable, friendly, efficient and was just overall great. He wore protective covers for his shoes and had a protective blanket for my floors. He was able to explain exactly what the issues were and provided good advice on what I needed to consider. No one wants problems with their major appliances, but if I need help Appliance Man will be my first and only call. And hopefully they will send Andrew out.

Great service and arrived on time. Very friendly technician who fixed my dishwasher quickly and on the first visit.

They were timely professional and very fast. He found the problem. It was great. I will use them again

Not impressed. We had Appliance Man check on our gas dryer that sometimes does not want to restart if we open the door to check on the load. We reported that this happens when the dryer is hot, but will restart if we let it cool and then restart. The technician (Ron) quickly came to the conclusion that it was a bad motor and possibly bad belt and would be a costly repair. He never took any panels off to expose the circuit board or wiring and did not use any equipment like a voltmeter to test for electrical issues. What about testing the thermostat? Nope!

Absolutely phenomenal service!
Had an issue with my double wall oven acting up — one oven wouldn’t even turn on. Scheduling was super easy, they showed up on time and the technician clearly knew his stuff.

He diagnosed the problem quickly, had the parts on hand (major win), and had both ovens running like new within an hour. No mess, no upselling, just honest, professional work. Pricing was fair too — no hidden fees or surprises.

It’s tough finding reliable appliance repair, but these guys really delivered. Highly recommend if you want it done right the first time.

They are knowledgeable and reliable. Have used them several times to repair my Sub Zero refrigerator/freezer.

5 stars goes to the service tech.
The office staff answering service calls gets 0 stars. They have no customer service skills and are only there to answer the phone. They provide no value to the customer.

Yesterday was my second appliance serviced by Applianceman in the last few years. They know what they’re doing. Prompt. Knowledgeable. Fair. These guys are the real deal.

Service tech was very knowledgeable and was able to complete the repair within an hour. (Service estimate is only quoted for the first 30 min.) Pleased with the service, and cost was about what I expected (nothing is inexpensive anymore). The only negative was having to wait 2 weeks for the service call.

Bad experience! My refrigerator was making a terrible noise and shutting on and off. There was a lot of frost in the freezer and an odd smell. ALL this was explained to the technician, but he did not diagnose anything because "it wasn't making the noise" when he was there. He only looked at my ice and water dispenser panel on the front of my refrigerator. He changed the water filter but installed it incorrectly, causing water going through the filter to spray all over the interior of my refrigerator. There was so much water it pooled on the shelves and bottom of my refrigerator. I had to remove everything from my refrigerator, including the bins, to empty water and dry everything. When I complained to the customer service manager, the only thing she offered was another service call. I don't want anyone else from this company looking at my refrigerator, and my refrigerator was not repaired, so my issue has not been resolved at all. Skip this company and find another if you want the job done professionally.

Our technician answered all of our questions and was very thorough. Absolutely use his company again enjoy our experience.

Waited a week and a half for a service call. Waited according to service window, repairman was late beyond the 2 hour window. Said washer was fixed after replacing the seal and spring. During the 1st wash cycle the spring came undone. Had to wait over the weekend to call back in on Monday to advise the issue was not resolved only to be told I would have to wait another 5 days until a repairman could return.

This service provider has proven to be unquestionably the most inadequate I've ever encountered. On three separate occasions, they've dispatched technicians to address issues with our LG washer and dryer combination. Remarkably, during their initial assessment, they identified all necessary repairs – specifically noting it would require a team of two professionals and approximately 6-8 hours of dedicated labor. Despite this knowledge, their first attempt involved sending just one solitary technician, allocating him a mere 2-hour window to complete what was clearly an extensive job. Predictably, he expressed his regrets and indicated the necessity for rescheduling. Upon their second visit, the technicians arrived only to declare that the current location provided insufficient space for proper servicing, insisting we relocate the appliance to our garage. Astonishingly, they maintained the same inadequate 2-hour timeframe for this complex repair operation. After relocating the unit to our garage, their third visit began with the technicians squandering half an hour attempting makeshift fixes without replacing the obviously damaged components. When we refused to accept such substandard repair methods, they suddenly claimed a lack of appropriate equipment and insufficient time allocation, necessitating yet another rescheduling – this time with a two-week delay proposed. It's particularly frustrating to note that several months have now elapsed during which we've been completely deprived of our laundry facilities, all attributable to the stunning incompetence demonstrated by this company's management. Their operation can only be described as a complete organizational catastrophe – their level of ineptitude is so profound that I wouldn't trust them with even the most elementary household maintenance task, not even something as basic as replacing a simple furnace filter!

I had a horrible experience with Appliance Man. The tech came out because my brand new refrigerator was making a loud vibrating sound. He put his dirty work bag on my brand new counters. I asked was that loud noise normal, his response "yes". Saying very little and after having to ask what he was doing he said replacing the fan. Fast forward.....a few hours later my floor had water all over it....the refrigerator stopped working all together! I lost all my food! I called the next day....and was told he would be back out between 3-5....I called at 4:50 because he had not arrived...he finally arrived at 6...the issue with the refrigerator was HE didn't tighten the fan in enough causing my refrigerator to STOP working. I called the next morning about how I was going to be reimbursed for the food I lost..I was rudely told the manager would call me back! 6 hours later she calls back...no apology but offered$150.00 to replace my food! AND.....my refrigerator is now beeping every 5 minutes! Horrible service! If I could rate zero stars I would! Let's see how long it takes to get this little check!

Terrible. I bought a dishwasher at Lowe's. They went out at least three times to fix small issue. Never it was fixed. Kept leaking inconveniencing not only my tenant but me as well. Finally had to just go buy a different product. They would not replace the unit. Would not recommend them on any level. Had to eat the $450 dishwasher and lose all that money.

This was a tech visit for estimate on light replacement in Bosch wall microwave. Third repair on this unit in 8 years. Estimated $400 because entire unit needs to be pulled out of wall to change the lightbulb! This unit is bad design by Bosch! Not Appliance Man’s fault. High price for estimate but it was needed to make decision.

guy came in and told me the dishes don’t get clean because I ran out of rinse aid. there was about 3 inches of standing water in th bottom. He showed me what button to push to manually drain it, told me it was a terrible quality dishwasher and he couldn’t run it to test it because he did not have rinse aid. 2 weeks later, once again I have standing water and hopefully they will send someone experienced who will fix it. dishwasher is under one year Visit 1 - old and the technician told us that we need to wash our dishes by hand and a dishwasher is only to sanitize them since phosphates in the detergent have been discontinued. This is a base model dishwasher, but it should work. He should have tested it before leaving. Besides pushing a button he did nothing,
**Visit 2 -new repairman who was extremely professional and pleasant. Problem diagnosed, but did not have part.
***Visit 3 - seems to be working fine
**** Visit 4 - said it was a clog in the hose - worked right the first 2 times.
**thought it was resolved, but after visit 4, my dishwasher leaked all over the kitchen floor today. I was out of town, so my 30 day warranty on labor is up. I am SO done with this company!

Applianceman technicians know their way around Wolf products. My M series wall oven decided to have a fireworks display inside of it per my adult daughter, so based on that description, Applianceman sent their technician with potential solutions to fix the issue. Even he was not prepared to see a hole burned through the bottom of the oven. Photo of hole attached. He took it in stride and said that he unfortunately couldn’t fix my oven that day and proceeded to order parts. Because the oven was not that old even though the warranty was expired, Applianceman spoke to Wolf and requested that the manufacturer cover the cost of the parts. I would not have thought to request that assistance and was very grateful that the technician did think to ask for it. A week later, the technician returned to my home and replaced the two parts that he had ordered. He immediately discovered a 3rd part was needed, but fortunately for me he had it on his truck. Their technician cleaned up the oven and his work area per my daughter and only billed us for the service call and labor quoted at the first visit. This is the 3rd time that I have worked with Applianceman on this oven and I have been pleased with their service each and every time.

My repairman was extremely polite and knowledgeable about my Subzero refrigerator. He fixed everything in a timely manner and cleaned up everything and left it as he found it. I will use The Appliance Man again for any of my appliances.