House Cleaning reviews in Broken Arrow, Oklahoma

Jess came out, cleaned exactly what I wanted for half the price of the other guys! And it smelled so nice and looked great! He is my go to for all things carpet and furniture cleaning!!

I saw their Groupon and booked them. They came and did the worst job, honestly I'm not sure they even did anything... sprayed the carpet with water and left possibly. Anyways, I sent photos and they apologized and scheduled a reclean, to which they didn't call or show up to and now they wont return my calls. Is zero stars an option? because it should be. $200 down the drain.

If there were a way to give less than one star I would. I bought a Groupon for this company's duct cleaning service, and they immediately tried to charge me an extra trip charge saying they couldn't service my address without adding an additional charge (even though they have an OKC office). I got them to rescind that, and scheduled a date for a cleaning. On the date we agreed upon, no one called no one showed up and I was left without the services. When I contacted the owner AGAIN on his phone, this time with a actual call rather than an email (the phone which I had been using over the space of several weeks to contact the company), I was told that he may not have been receiving the emails, but rather an ex-employee may have. And I am supposed to believe that that ex-employee was corresponding with me and scheduling for the company! I was even receiving emails from that phone on the very day in which I was calling him! I gave alternate days which they could come back and provide my service, and he refused, saying it would be AT LEAST another week. I told him that was not doable, that I had scheduled for when I was off (SEVERAL weeks in advance). He then said he would contact Groupon and tell them I didn't want the services, which is not what I said at all! And now Groupon is only offering me a credit, and if I cannot get that corrected I am screwed out of $59. That may not seem like much to a lot of people, but as a schoolteacher in the state that pays its teachers the least of all of the states, that is a lot of money! Never use this company. They have zero concern for their customers and keeping their agreements.

I prepaid for services in May 2018 in order to take advantage of the special. I attempted multiple times (4+) to schedule an appointment and was either not getting an answer when called, rescheduling & not showing up or the company simply missing the appointment with no notice or explanation.The company claimed no one was home when they came out, which was untrue. Multiple emails from someone that claimed I needed to wait 30-60 days for a refund, that's funny took them no time to charge me for a service they never provided. I waited the time they stated, continuing to inquiry through email and after countless claims that my card was being refunded or no response at all, I have notified the BBB in August & they cannot get the company to respond. I prepaid for "services", guess they are offering specials, not performing a service and paying their bills with my prepayment. I will NEVER do business this way again, nor will utilize or recommend this company. This has been a disappointing experience!

Awful. If i could give zero starts i would. We scheduled to have 2 bed rooms and our stairs cleaned for our lease requirements. They showed up 2 hours late. Claimed the machine wouldn’t work. Promised to come the next day between 3-5. Never showed. Won’t answer phone or return calls. DO NOT USE OR TRUST THEM. They wanted us to leave a key with them. When they weren’t even going to show up. Awful service. They were rude and just throw the hoses against the walls causing damage.

I was so disappointed with my service. The extra fee was a low blow, but I paid it anyway. After waiting over 24 hours for my carpet to dry ,it is hard in some places and smells like old mop water. $33 groupon cost me almost a hundred bucks and I have to call someone else out to clean my carpet again. I wont refer them to anyone or use groupon. Im done!

I have purchased several cleanings and have paid in advance as well. I have never been disappointed with their timeliness, communication or service.

One crew member stole my medications. I called and they apologized and gave me an additional cleaning free.

Aside from this one "bad apple", every serviceman that has been out has done an extremely professional & conscientious job with gorgeous looking carpets when they leave!

I had a groupon purchased for me for a 5 room carpet cleaning with this company. When I called to set up the appointment, I was able to make an appointment fairly quickly. However, a week before they were due at my home, I received a call that they lost their OKC rep, and were in the process of getting another one. They rescheduled me for 6 weeks later. When they finally came, I was pleased with the cleaning. I pre-purchased 3 more cleanings. I asked the rep at the time of service before I paid what would happen if I chose to get rid of my carpet and I have not used all treatments. They told me whatever is unused would be refunded. However, a few months later an email went out they would not be taking appointments for the rest of the year because they only service OKC on Thursdays and they are all booked. This was in September. I asked if I could have a refund of my money because if it would be such long periods and they didn't have the ability to service, I wanted my money back. That's when they decided to tell me all sales are final and the sales rep lied. Then I emailed with the a few other times between then and December. All went unresponsive. Finally on January 3 of this year, I was able to receive a response that says they will fit me in on any Thursday. When I gave them a date, they told me they were all booked up now until the end of March and could no longer fit me in. It has now been a year almost since my previous cleaning, and still nothing other than a waiting game with them. I believe they are unprofessional and are unable to maintain or handle the work they have. I would not recommend them for future cleanings. So I do not waste my money, and they refuse refund it, I will hopefully get my 3 cleanings but at this rate, it will probably take 3 years or more.

While the guy was nice, I definitely feel ripped off. I had an expired Groupon that was good for $68 toward a 5-room cleaning. The email I received stated they are currently charging $59 for a 5-room cleaning, so I thought PERFECT, and scheduled. (PS-only have 4 rooms). It was difficult to get in touch with them, but was finally able to set an appointment and they said I could use my Groupon. Never explained that there would be additional charges. The guy was on time and polite, then when he was ready to leave stated I owed him an additional $95, and also tried to tack on more for future cleanings (thankful I didn't do that after reading these reviews)! I went back and forth with him about the Groupon and honoring the price I paid, etc. He stood his ground, I was on the verge of tears and just wanted him out of my home at this point, so I wrote the check. Will NEVER use again, DO NOT RECOMMEND!

We have been customers with them for many years. I originally bought a groupon and was pleased enough with the service to buy a package of 3 more whole-house cleanings, which I used over the course of 2 years. I used those with no incident. Haven’t needed service for a year and a half but when I did, I went right back to prosteamers. Something has happened with their response, friendliness and service in the 18 months since my last service. They charged me for 4 rooms and two showers but were unable to do the showers and told me I’d be issued a refund. After a weeke without getting a refund I emailed with no response. So I called and got no response. So I emailed again.

Worse company ever! I purchased a contract to get 3 cleanings of 5 rooms, called to use 6 months after i just had the carpets cleaned, came over 1 hour late waited all morning. then the guy refused to clean the carpets and did nothing but complain, main office not helpful just got worse and hung up repeatedly. Called and left messages for owner to not hear back, so far not refund of already paid contract. The guy that came to house refused to do cleaning and when i tired to get my receipt and info he tacked me, man handled me, had to call the police and have him removed. HORRIBLE company and service. Never got anything but a nightmare from them. Called another company came out the next morning had it all done in 1 hour and told it was not dirty at all in amazing shape since i get it cleaned about every 6 months.

POOR CUSTOMER SERVICE BY LACK OF COMMUNICATION- I have used ProSteamers for a few years and even have a service contract with them that gives me a discount for paying for a package of future cleanings. Recently, I scheduled a cleaning and was asked to prepay for the add-on service of Scotchgard application (remember, the cleaning itself was a part of the service contract). I asked why I needed to prepay because I hadn't done so in the past. I was told it's because they have had a lot of cancellations. I accepted that answer and my card was charged about 2 weeks before my scheduled cleaning. The invoice stated there will be a $25 fee for cancellations within 48 hours of the appointment. The day of the cleaning I had an arrival window of 12-4. I rearranged my schedule (including my toddler's nap) so that I would be home and my house would be ready for that arrival time. I prepped the areas to be cleaned by vacuuming and rearranging furniture. At 3:00 I hadn't heard from anyone, so I called the office number to be sure they were still coming. I had to leave a voicemail. At 3:45 I received a call that they had equipment failure and were not going to be able to come and asked if I wanted to reschedule. I was understanding and told them I would set up another appointment with the office. That evening (a Monday) I emailed them to propose some times that worked for me. On Friday, I hadn't heard back so I called and left a voicemail. The following Wednesday, I called again and left a message. The Monday after that I tried another call and left a message. I emailed again that Friday and finally received a call back that afternoon. They said they could schedule it for Sunday afternoon and would consider a partial refund, but needed to check with the owner. On Sunday morning, I got a call they were on their way. I explained that I was on my way out because my scheduled time was 12-4, so they came later at the appropriate time. Before cleaning, Jesse asked if I had any questions, so I asked about the refund and he said he had already put a note in for Vanessa to take care of it on Monday. I waited a week and no refund. I called them. Of course, no return call. I emailed them and got an immediate response from Jesse asking what the refund was to be for. I explained the situation again by copying the text of the previous email expressing my frustration with the lack of communication and inconvenience of rescheduling. I have never heard back from them and still no refund has been processed more than 2 weeks later. I give up, but I thought I would give you all fair warning before dealing with this company.

Zero stars! I purchased a Groupon with this company. They came out and fulfilled the service and offered multiple cleanings for an additional payment. Now they aren't returning phone calls or e-mails when I'm trying to schedule additional appointments. Their voicemail box states it's full and I'm unable to leave messages now. I definitely feel scammed and plan to do my best to get my money back.

Wish I could give a lower rating. Purchased a Groupon with this company. They came out and fulfilled the service and offered multiple cleanings for an additional payment. They cleaned it well and I agreed. Now they aren't returning phone calls when I'm trying to schedule additional appointments. I definitely feel scammed and plan to do my best to get my money back.

I agree with Brad from OKC. We had the same experience. We had purchased a groupon some time ago. Yesterday, we had our carpets and a sofa cleaned. Our person was courteous and did a very good job. The sofa had a lot of pet hair, and it is so much better that we will not have to replace it. We will certainly use this service again, and we even signed up for their maintenance plan.

Jesse cleaned our carpet areas yesterday. It was very much needed. He did an Awesome job and at a great value!! Looks so much better! A feel good experience ! Thank you Jesse!!

This is the second time we've used Pro Steamers and am extremely happy. They are able to remove stains in the carpet that normal cleaning and scrubbing did not touch and looks awesome! Also had them steam our tile/grout and am very happy with the result, looks like new. Would recommend them to any and everyone. Taylor was very nice and professional and did a wonderful job. Thanks!

If I could give zero stars I would. I purchased a groupon for four rooms. I scheduled an appointment from 10-1. I moved EVERYTHING out of my living room and moved small items out of my bedrooms. I waited and waited and waited. I called three times. They never showed up and never returned my calls. Now I get to try to contact them for a refund for all the additional fees and services I paid for. I hope this review will save someone else the inconvenience and frustration I have been put through by them. Save your sanity and go with a different company.

10 out of 10 service every time ,They are professional, on time, always leave my house smelling fresh. I enjoy doing business with Prosteamers. Can't wait until my next carpet clean.

I bought a groupon for the 4 rooms and a hall. Kevin came out and cleaned my off white older carpet and it looks wonderful! Their services are less than half the price of that other national carpet steaming company. I am having them come back to clean my HVAC registers and pre-bought another 3 cleanings. They call back the next day to check to make sure you are happy with your results.
Great customer service!
I am so happy I found them!

Scam, be aware.
Bought carpet cleaning from Groupon Jan 2017. The guy showed up and did good job. Bought 3 future carpet cleaning for $129 plus $35 trip charge for each cleaning from him. Promised me the prepaid cleaning will never expire.
Been trying to contact them for two weeks to schedule a carpet cleaning. Phone always goes straight to voicemail and no one ever called me back. Sent several emails for appointment, got one replied asking me where I heard about them and that's it!
I think they blacklist my number and email. Will come back and update if anything changes.