HVAC reviews in Eugene, Oregon

I have used Majestic Heating & AC several times over the years for HVAC unit repairs and inspections...and I have always found them to be a top notch company that you can really trust. Chris M.

Mitch is the man, forget priority - one and go with the smaller business. I'm not sure if this is a new company or just works on word of mouth but after dealing with priority one heating and then mitch at magestic, the difference was astounding. He's a kind personable professional who knows his stuff!

Mitch is very professional and trustworthy. He replaced our AC compressor recently. It works very well. Fantastic job!

My central air unit went out and I had another company tell me I needed a new one, for 3500-4000.00!! Mitch, the owner, offered to come give me a second opinion. He showed up 15 minutes after I called him and was able to replace a 30.00 part and it works perfect now!! He was professional and found the problem right away! So grateful to him!! Would recommend this company to anyone needing service or repairs!!

Was told by a well known ac/ heating company I needed to replace current system as the addition to my home was overworking current system. Really couldn't be repaired. Called Mitch, he arrived same day assessed fixed the problem and said my current system was good for many more years and adequate foe house size.. Fantastic in all areas of service.

What a great business. Called this company up searching for someone who would actually come out to my house and diagnose my heating problem for free. Mitch (the owner) showed up and was very friendly and professional. I walked him through what problems I had been experiencing and he began working immediately. Come to find out, the heater began to work to my surprise and also to Mitch's since I had told him we'd been without heat for a few days. He explained that there would be no charge for his service since he truly didn't have to repair anything. This is a great company that actually stands behind their "free diagnosis" advertising. With all of the other competitors I had called I would have been looking at a minimum of a $60 diagnosis fee.

Mitch was amazing! He is professional, ethical, conscientious and knows what he is doing ! was ripped off by another company. I paid then 165$ to fix the problem .They subsequently told me it would be $700 to replace the fan. Mitch came out immediately, fixed the problem and the unit works perfectly. His charges were minimal.I have never found a more ethical competent business for heating/air conditioning.I would give him more stars if that was available.

Mitch responded to my A/C call promptly, and he was able to get out to my house soon thereafter. He quickly diagnosed the problem, and he replaced the failed part with a part that he had in stock in his truck. With a hearty "Hi Ho, Silver!" he was away, leaving a minimal bill in his wake. Thank you, Mitch!

I called Majestic late in the afternoon with an AC not cooling issue. Mitch showed up first thing the next morning, discovered the issue, made the repair, and was on his way. Very professional personality, affordable, and superb service. I will happily use his company the next time I have a HVAC issue. Thank you Mitch and Majestic Heating!

My A/C went out (like everyone else’s) because we are in the middle of an unprecedented heat wave. I have Parkinson’s and have trouble controlling my own temperature so having an 80+ degree house temperature was debilitating. Mitch from Majestic was referred to me by friends. I called him this morning he was able to come out this afternoon since he had an appointment in this area. Everyone else I called was booked out at least two weeks. Mitch identified the problem right away. It was a blown capacitor on my heat pump. In less
than 30 minutes he had it replaced, tested and back to running for less than $150 for the service call and the part. He was very professional and knowledgeable. He’s a super hero in my book! Five star service!

Mitch is very honest and fixed our A/C at a fraction of what another company wanted to charge us. I was so grateful for his help and cost savings. Thank you Mitch!

Mitch saved me $2500! I had a well known company say I needed a $2500 repair for my non working AC. Mitch identified in minutes a $185 fix! V

installed mini split and had hard time getting anybody to even look at unit, Jim explained cause fixed unit and charge half of what other co. quoted, even was available to talk on Christmas ev. superior customer service.

I have known Brian and used his services for many years. They are super dependable... They arrive when they promise to. They don't leave until everything is completed and running well. That's what I'm looking for!
I don't think you can find anyone more knowledgeable and qualified as Brian, Brandon and their Team.

Had James Heating and A/C come out for a air duct inspection under my house. Jake did such a good job informing me of any issues and ended up fixing a duct that popped off and secured it at no extra cost. Thank you guys for your help and knowledge. Very much appreciate it.

Excellent and timely service. Very important when the temps are below 50 most days. The gentlemen diagnosed the problem in my furnace, grabbed the part the following day and it's fixed! Pricing was fair and the customer service was outstanding.I will be calling them back for any other needs I have in the future.

This is our second time using James for our old janky furnace that loves to quit when its cold. First time, they were punctual and didn't try to make it any more or less than it was. Just got the job done. Not much to be done.

The second time, Bradley Raines was dispatched to our house. He came in like a ghostbuster, backpack of tools, posative focused attitude and at exactly the right time. He diagnosed the problem quickly and was back with parts in no time. He Prioritized the job as we have three kids and he wanted the house warm for them, a major point of gratitude for us. Basically, the furnace needed to be rebuilt completely. He was super fast, accurate, detail oriented and didn't feel like he wasted a second of time. Literally running out to the truck if he needed something to finish the job and back in a flash. I never felt like I was giving my money up to some crooked repair guy nickle and diming us to death. Instead it felt like a professional craftsman with a high skill set and ethical approach preparing our furnace for many years of use. The price is about but you would expect but the professionalism surprised me. Bradley is an asset to the company for sure and will be calling him again. You are the Bruce Lee of heating and air conditioning.

Thanks Bradley!

Unfortunately, we were given a false diagnosis creating an urgency to buy a whole new furnace. Three other companies plus NW Natural confirmed there was no leakage of carbon monoxide after James Heating serviceman turned off gas to furnace stating he was obligated to do so if our furnace was deemed by him as unsafe. In fact, the heat exchanger had been replaced in 2016. This occurred right when it snowed in Eugene. After $500 plus was spent on evaluating the true status of our HVAC system by three other companies plus NW Natural, called James again to ask them to come again with supervisor to give them a chance to re-evaluate. Supervisor -no show. Called supervisor, Larry, offered to reimburse for their service calls as requested by me. However, no apology. It has been almost 60 days. Nothing.
Not only did they leave us literally "in the cold", they lied in order to upsell to a new unit by creating an urgent situation. Bad practices.
C.Chetti

James Heating and Air Conditioning installed a new gas furnace for us a few years ago. We chose them recently to add an all house cooling unit to the system. To do this they said they would have to put in some smaller electrical breakers in our panel to make room for the new circuit for the cooling unit. They finished the project in one day. After they left we noticed some flickering of lights in the kitchen and the failure to turn on an all house fan which had been working perfectly prior to their work on our electrical panel. I have called them three times asking them to look at and correct the problem. At first they wanted me to contact the electrician they hired to do the project but then agreed to send someone over to look at the problem. No one came. After a week I called again. They said someone would call that day to arrange a time. No one called. I called third time and the man I talked with seemed annoyed and suggested the electrical problems I described could not be related to the work they did. He did agree to get an electrician to come to look at the issue.

I’m still waiting, wishing we had gotten someone else to put in our air conditioner.

Multiple times I have watched their front desk person throw lit cigarettes from their car window as they blast into their parking spot. I have called and asked them to stop, but it is still happening. Tough to see this business treat our neighborhood like an ashtray.

I depended on their service to maintain our heart pump system for almost five years. I've been able to schedule appointments with less than a week's wait time. Also, they take the time to answer questions about thermostat setting.