HVAC reviews in Eugene, Oregon

Jake came and fixed our AC. Showed up early and was very professional and knew what he was doing needed to replace the capacitor. Got it done price was cheaper than I expected and explained everything great! Will definitely use them again and refer everyone I know to them.

My husband called James Heating and Air to set up a cleaning of are system. Over a week ago. They were suppose to be out today to clean heating and air ducts as well as the whole system. Unfortunately they have a secretary in the office that isn't well trained on what questions to ask customers about there systems. The service professional that showed up to are home to do the cleaning stated he doesn't have the rite equipment to do the job. That's definitely not his fault. However it is an internal problem that should be addressed quickly. Now we are told maybe a week or so...they can get someone out to clean. Meanwhile we get to wait. I would suggest to anyone that is going to hire this company for work. Make sure you tell the appointment setter all the information about what kind of system you have. She won't ask the questions that need to be asked. We are currently looking for another professional.

I had a guy come to my home for an estimate for 3 ductless units(living room, master bedroom, small bedroom)
The guy quoted me an outrageous $11,500 (12k, 7k, 7k Daikin Co)and the install would not have been difficult. I'm in a small sized single level home. I had 5 different companies come here and the BEST BY FAR was CLIMATIZE!! I bought 3 larger Daikin units (18k, 9k, 9k) AND the price was basically half $6,400.
I'm just sayin, make sure to get another estimate or 4 after James Heating & A/C tries to rip you off!!! I'm sure not everyone has had a bad experience with James Co, but I don't enjoy paying huge markups or commissions.

I rarely write reviews for anything, I just hope this reviews saves some people a few dollars or even thousands of dollars.

We called on a Sunday morning and said it was ok to wait until Monday. But later that day we got called from Santiago that he could be there later. By 4 pm he was at our door. He quickly diagnosed and fixed the heat pump. Explained everything. Very professional. Would definitely call them again. Thanks James Heating!!

I value and appreciate James HVAC. They are friendly, quick and willing to explain their processes. They have done my annual maintenance for the past decade (note: they run a discount for maintenance in May!) and they informed me of the least expensive way to buy and maintain my own filters. Nice crew! Good service!

I NEVER write reviews but I'm making an exception for James Heating & Air Conditioning because they are a terrible company.... and they're sooo many trustworthy companies in our area to use who won't screw you over and be rude to you while they do it!
I didn't choose James H&AC I got stuck with them in a real estate transaction, much to my regret. This company doesn't arrive as scheduled, charges you for work that wasn't properly completed, won't fix or refund the cost they charged you for their negligence. And it's true, one particular office staff member is consistently rude while she tells you the owner will have to review your problem/questions/request and get back to you...... but don't wait for him because he doesn't. Call another company, you haven't got time for the pain!

I purchased unit from James Heating about a year ago. It started having problems that were out of the ordinary. Steve and the crew worked very hard to figure it out. They did a great job, I really appreciate the hard work.

Called James Heating and even though they (and other HVAC companies I called) were extremely busy they got a tech (Trevor) out within a few hours. Service was just excellent, Trevor was professional and knowledgeable, I will be calling them for more service soon. Highly recommend!

FIVE STARS! After a winter living with baseboard heat we had Larry out to recommend a more efficient heating system that included air conditioning. We chose the Daikin ductless system and three floor mount units. Tyler & Eric were on time and did a fantastic job installing the heat pump (outdoor) unit and the first two indoor units and Trevor came the next day to install the final indoor unit and test the system. All four were professional, answered all of our questions and showed us how the system worked (which is straightforward and easy) The installation looks clean and tidy and the system works so well. We really couldn't be more pleased with the team at James Heating. Thank you!

Individual techs were friendly, but it took three trips, $400, and a few weeks to get my ductless heating unit to work again. I understand there can be supply chain issues with the sensor I needed. But they didn't properly diagnose on the first visit, and didn't follow up when they said they would. Communication could have been better.

After using James Heating to maintain and repair furnaces on three properties over several years I will never use them again. A woman in their office was rude during a recent encounter. When I suggested to her that we had gotten off on a bad foot and requested that we reset the conversation to retain the relationship she continued to be belligerent. I am in need of a furnace repair this morning but I won't be contacting James Heating to do the work. I'm actually glad that I decided to research other local heating contractors because I learned that there are much higher rated companies. James has disappointed other people as well. I'm going with a new company. James Heating might want to coach and train their customer service people in interpersonal communication. Poor communication skills by their representative caused them to loose my business. I guess they don't consider me, a long time, repeat customer worthy of respect. It pays to read these reviews folks!

My furnace died this morning. It's supposed to get below freezing tonight and I have two young kids in the house. I thought it would be easy to get an HVAC technician to come help me, especially since so many of them advertise emergency service. I was wrong! It's Thursday, and the first SIX companies I called tried to put me on the schedule for Tuesday. James was the only company who said they would absolutely be here today. The technician was prompt and totally solved the problem. The price was reasonable - no emergency upcharge. Without their help, we would be sleeping in a hotel tonight. I can't recommend this company enough.

Got right to work and made sure there wasn't any questions or concerns that I might have had.

We had been trying to get our pilot light repaired for over 5 months, previous company said parts were no longer available. Finally called James, they located the part and came out the next day. Fireplace working great. Thanks to the company and Jake for all his work.

Highly recommend James! They came out and helped me. I bought a Nest thermostat and Andrew installed it and also installed some manual dampers for the upstairs. They were amazing and efficient and very reasonable. The office staff was super nice. I can not say enough good things about this company. There are 50 heating companies in Eugene, and James is the BEST.

I had an issue with our furnace this week. I contacted James Heating & Air Conditioning early in the morning. They said a technician would be out the same day. Tech was onsite by 12:15 pm. I even received a text and phone call advising of his arrival. He we efficient in his work and was able to identify the issue being a defective igniter, replace the defective igniter and get the furnace back up and running in less than 1 hour. His name was Santiago, and he did such a great job that I would be remiss not to share this experience with others.

I had a horrible experience with PriorityOne, and working with James Heating & AC was a night-and-day experience in comparison. I will use these guys for any needs I have with my furnace or AC.

My family and I have used James Heating for as long as I remember. My great Aunt Sherry used to worknfor them in their office. The workers are prompt and professional. They are knowledgeable and fair and they came out to Creswell for no extra charge. I have a feeling they are so responsible that they will figure out what is happening at the home I own and help me fix it. I haven't lived there for a year now. Whenever I had an issue with the head pump, James Heating was responsible and reliable. They are very friendly and helpful.

Larry the salesman was friendly but very professional, and knowledgeable. I felt very comfortable that he was selling me a good product. Installation crew was professional and got the work done with what looked like a lot of experience. Also had my ducts cleaned, could tell the difference immediately. Also done professionally. I would highly recommend them.

Best experience ever! James Heating gave me a same day appointment right before a massive heatwave! Brendon was polite, knowledgeable and fast. My AC was fixed in under and hour and at a very reasonable price. Highly recommend.

James heating and air conditioning installed a new air conditioner unit and serviced our heater. They also installed a Honeywell touch screen. Installation occurred approximately 2 years ago. Unfortunately, Our touch screen failed and I contacted their office today. I was told by the young lady on the phone that it was a 5 year warranty and we were still within the warranty period. They send out a Tech quickly. The Tech told me that there will be a diagnostic fee of a $105 plus his time. He basically said yes, it's not working, He would have to drive and pick up the new unit and return and install it. Installation took A total of 10 minutes at the most. Drive time for him was 20 to 30 minutes. I ask him what would happen if the touch screen fails again. He stated that it's under 5 year warranty. I ask if I would get another $130 fee for him to come on do this and he said yes. Very poor business model! I could buy a unit and install it myself for less money.

We reached out to 3 companies to clean our ducts and James Heating was the only one that returned our call.
Kayla gave me the exact cost, right on the phone, and got me scheduled.
Exactly on time, Jessie, came by. He not only cleaned our ducts, but took apart and cleaned the furnace, adjusted the dampers and was a pleasure to have over.
Absolutely no mess and our heat pump system is working much better now.