Plumbing reviews in Eugene, Oregon

When we realized the complexity of our sewer problem, we were terrified at the prospect of tearing up our whole yard in order to get to the repair. Other companies we had called talked about how impossible the work would be, how costly, how much of our neighbor’s property we would have to destroy and replace— but David from Innovative Underground calmly assessed the situation and came up with a simpler solution. His estimate was half of the other ones, and we balked, thinking “surely he can’t do the same repair for so much less stress and expense… can he?” After talking more with everyone who bid the job, we decided to give IU a try. Not only did they get the work done exactly on schedule and exactly on estimate, they didn’t destroy our yard or involve the neighbor’s property at all, which was a huge relief. What looked like it would be a disastrous, expensive job turned out to be over within a week. We really appreciated David’s straightforward and honest communication style, and felt very comfortable with him and his employees, who did a fantastic job. We would definitely recommend IU to anyone who needs an affordable, efficient solution to their sewer problems.

We have recommended so many clients to David for work that Solid Ground Foundation Repair does not do. He is very responsive, and everyone we have referred has been extremely happy.

David and his crew did a fantastic job on this project: gave us some options, with a descriptive and understandable bid. The project was done a day early and under budget. Nice job cleaning up too. Very professional and family friendly contractor, highly recommend.

Dave is just an all around honest and genuinely nice guy. We needed a new sewer drain from our house to the city line. Within a week, he was out digging up the old line and putting in a new one, a day and a half later and our yard was back together! Dave kept us apprised during each step of the process. We couldn't be more pleased with his effort to give good quality service.

David and Joel were absolute pros! They handled replacement of our sewer quickly and efficiently. They kept me well informed about the process and were able to complete the project ahead of schedule. It was a pleasure to work with them! 10+

Our downspout was blocked, resulting in water backing up and getting into our crawlspace. Innovative Underground dug a trench and put in a new drain in one day! Dave and his team are great. They know what they are doing, are hard working, and are very nice folks! An excellent company, highly recommend them!

David does great work. He was very thoughtful and took the time to determine the best solution for our drainage issues. He also factored in ways to limit cost without sacrificing quality. It also helps that he is personable and good with kids like mine who love watching house projects! I highly recommend Innovative Underground.

We thought we just had a plugged roof drain at a new (to us) home, but the issue was more extensive and appeared to have never been addressed by prior owners. David helped us determine that a back roof drain was so plugged it wouldn’t ever drain properly, and because the back yard sits at a lower elevation than the front, to get the water to drain away from the backyard, a sump pump would be the answer. David and his crew member carefully excavated along the edge of the flower beds, only needing to move a single aster! Everything else was caringly worked around. They carefully excavated, repairing old brittle sprinkler lines if they were too brittle to last, as they were quite old. They then tackled the Back-to-front drain line, also nearly completely occluded with dirt and years of crud from the roof, from back to front sidewalk. All sprinkler lines were protected or replaced if not salvageable. They removed the grass layer (sod) then carefully replaced it and added a bit of grass seed and fertilizer to help make sure the grass lived where it had been temporarily removed. Both gentlemen were great to work with, caring for our property as if it were their own. They even allowed my feisty granddaughter to learn to operate, in a minimal way, the excavator, her proud daddy looking on! I care for a spouse who has battled a bunch of illness, so I’m not a single gal, but need to function as if, so I do appreciate David’s care for our property. He thinks through a problem, devises creative and practical solutions and carries the plan out, staying within budget and explaining the steps as they occur. I’ll definitely call him to check on everything’s continuing function on a yearly basis!

Dave and his guys are amazing!

I bought a house that had a disastrous DIY second bathroom installation causing endless sewer/plumbing troubles.

Dave inspected the house, gave a very clear estimate, and stayed very close to it. He and his workers were polite, worked quickly, and left my house in much better shape than before.

Highly recommended! Would use again!

Innovative Underground installed a French Drain system that solved our unfortunate drainage problem. David, the owner, is great to work with and makes sure to communicate project aspects with the owners clearly and works to produce a system that works well for the owner but still resolves the drainage issue. Local, family owned business that serves Corvallis.

Dave and crew just finished a crawl space "dig out" at my home in Roseburg. I could not have asked for any better service or end product. During the project, I received updates and pictures of progress. The best part is the job was completed before the estimate so it came in under budget. I would trust Dave and company to do any work for me. He is friendly, knows his stuff and left the area cleaner than before he started. Would absolutely recommend.

One of the reasons we fell for our new home - purchased in November - was the lovely, mature garden, which obviously had been well tended. The home inspection revealed some standing water under the house, and we had negotiated remediation of this via installation of a sump pump (done by seller’s family member). I think both we and the seller (who had lived there for decades with no sump pump) felt confident this would fix the water issue. We had no idea what winter rains had in store, and how quickly we’d need to find real water experts! By December, *inches* of water would be standing in the yard, the sump pump was running non-stop, and it felt like the water was barely being kept at bay. After heavy online research and two other bids, I almost cried with relief when Dave came over and walked through the yard with me. His level of experience was evident from the beginning, and he wasn’t shy about pointing out (and digging into) things that were all new to us. While his bid (like other reviewers write) was the highest, choosing Innovative Underground was a no-brainer. This expense was totally unexpected so soon after a down payment, but it was not the time to save pennies at the expense of the yard and potentially the house’s foundation.

When Dave came over the weekend before the work was to start, he got to encounter the yard-slash-pond fresh after a couple days of rain. He kept saying “That’s a lot of water. Wow. That’s a lot of water.” He immediately redesigned his initial plans for a French drain system. He didn’t have to - we wouldn’t have known the difference between his initial vision and his revised vision - but of course his goal isn’t to save his own time, it’s to solve the customer’s problem.

Once the crew began work, we got to meet Joel, Dave’s son. Enter Redesign #3! When Dave was talking through the digging plans with Joel (and us), I think Joel’s ears perked up when he heard me say my dream was to plant a mini orchard. Joel just happens to live with a hefty acreage of apple trees, and he was really thoughtful about suggesting yet another drainage plan that would allow for tree roots to remain as far from the drains as possible.

What had initially been bid as a 3-day job turned into 5+ days, yet not for a minute did we doubt the integrity of the entire Innovative Underground crew, their willingness to get wet and muddy, haul 9 cubic yards of river rock into the back yard, crawl under the house to fix the unprofessional sump pump job, and even cut away some extra railroad ties for us. Despite the increased job, Dave was still sensitive to our budget and we so appreciate his consideration of this.

We wouldn’t hesitate to recommend Innovative Underground, and will happily wear our new IU stocking caps. Thanks again to the entire crew - Dave, Joel, Dustin, and Leo.

We are very pleased with the french drain Innovative Underground installed on our property. They did a great job correcting our ground water issues. Would highly recommend.

We are repeat customers (see K. Mitchell’s 2021 review) and continue to be thankful for the impeccable integrity, skill, and professionalism of David and Joel. We really can’t recommend them enough. Following a surprise plumbing nightmare that the previous owners of our house created (there’s a reason you’re supposed to get permits for building your own bathroom), we were left either needing to remove a homemade bathroom or slowly start to bring it (back) up to functional and (first time) to code. We called Innovative Underground to see if they would be interested in helping. Even though macerating pump installation was new to them, Joel (foreman on the project) took on the challenge - doing the research necessary to install the pump, in constant communication with us the whole time. Communication is constant from the check-ins prior, during, and post-installation to contacts they’ve provided on other projects. Thank you guys so much for digging us out of this situation! 😉 When the inevitable next one hits, we will look forward to working with you again. Kalli and Kathleen

I can't say enough positive about David Craig and his company. They did such a good job, but were also very accommodating, attentive, professional, punctual and really went above and beyond in finding resources for me, and being patient as the project progressed. When completed, they cleaned the site, raked the grass, washed the street. What more could anyone ask for? I would use them again in a heartbeat. Terrific!

We bought a new house that had some drainage issues and could not have found someone better to work with, David and his crew were extremely professional and kind throughout the whole process. They were very straight forward with budget and when encountering any issues they were very clear on any changes. Would highly recommend if you have any drainage type issues. They will work with you to find a solution that suits your budget.

I had an excellent experience with Innovative Underground. I was referred to David and his company to install drainage pipes at my house. David was friendly, professional, and straightforward throughout the process. He and his team completed the work in one day and I am pleased with the results.

David and his son did a large excavation project for me digging out bamboo and trenching 75 feet of the property line for a bamboo barrier to stop the encroachment of the neighbor's bamboo. They were wonderful to work with, always in communication as to the schedule and where we were at. Came in under budget and knocked it out in 4 days! Really appreciated working with these guys and would hire them again for any excavation needs!

We had a significant drainage problem with our split level home. We had been slowly noting problems with leaking of water into the downstairs workroom/storage area. It became noticeably worse after work on our foundation. Whatever I tried didn't work so we called David Craig at Innovative Underground who came out shortly after our call. He also put together a good bid and clear outline of the work they were going to do. on several levels around our home. As of June 15, 2021 we have had more rain and absolutely no more problems of leakage. He stuck to his budget, cleaned up the area and left the areas in good condition. We strongly recommend him to anyone else experiencing drainage issues.

I would HIGHLY RECOMMEND Innovative Underground to any of my friends!

The drainage system from our rain gutters was completely shot, so it was a a "start from scratch" project on both sides of the house! Ouch!! I appreciated David's clear communication - right from the assessment and bid. All details were addressed, and it was great to get daily updates. I felt that I could trust his response when I'd ask: "What are my options?" Everyone on the crew was also friendly and courteous.

The rain troughs on both sides of my 1950’s house were unable to drain because the drainage tiles were old and broken. They were not easily accessible due to location- one was under a city sidewalk and the other under my neighbor’s driveway. Dave, the owner of Innovative Underground, designed a system that involved creating a swale in my front yard. He and his crew arrived on time and were finished with the work at the time he predicted. They were all professional and left my yard in good condition. They even cleaned off their fingerprints on my house!
A few months passed and it started raining. The sump pump ran night and day even when the rain stopped. I knew something was wrong so I called Dave and he was able to come out very quickly and diagnose the problem. He and his crew worked on the problem until it was solved. Dave and his man were skilled and knowledgeable. Very nice to work with. I highly recommend this company.