Plumbing reviews in Eugene, Oregon

I've never been made to feel less welcome in a place of business before. I came in with a few questions about a bathtub, and the sales lady's tone and demeanor was icy and almost standoffish. The gest of the conversation was that they didn't really stock what I was looking for, which would have been fine, had there been some effort on her part to guide me towards a solution. Instead I left feeling shut down and shooed out the door. I'm leaving 2 stars because I came in the previous day, and when I walked into an empty front showroom, one of the salespeople in back found me and was exceptionally friendly and helpful. Maybe it was an off day for the sales lady, but the experience was bad enough to steer me away from this business for good and actually take the time to complain about it online.

The Fixture Gallery is a great resource for anyone needing to update their plumbing fixtures in their home. Linda Harris-Rogers is extremely knowledgeable and friendly. She will take the time to listen to your needs and your desires, and then help you find just the right fixtures to make your home or remodel perfect. I highly recommend a visit to their showroom. This will inspire you to see what is possible in upgrading your current home or selecting fixtures for a new home.

I was completely impressed with everything about this business. The showroom is beautiful and houses tons of choices for faucets and fixtures, a few sinks for both bath and kitchen.
The reason I'm writing this review is because of Linda, one of the most competent, patient, efficient, knowledgeable employees I've run into in a very long time. Just when I despair that customer service is no longer in the American vocabulary, Linda proved me wrong.
My husband and I returned multiple times to the showroom, helped by Linda every time. I was constantly amazed by her breadth of knowledge and command of the information contained in the thick catalogues, turning directly to the relevant page for specs.
We also had a great deal of fun together. You might ask what's fun about a faucet, but somehow we managed to enjoy ourselves while in Linda's presence.
I would recommend this business and particularly their employee Linda without reservation.

Good people, shopped here for years. Is a plumbing wholesaler

I just got the coolest customer service from a guy name Ethen at Keller Supply.

I install low threshold showers for disabled veterans and seniors. Keller works with me on products and pricing.

It takes me a lot to write a review, especially a 1-star. I like to give people the benefit of the doubt, but this business has very poor customer service. I’ll preface this with I’ve spent tens of thousands of dollars with this company for my homes. You walk in and they do not greet you, they barely look up. The interactions with their employees are as dull as they come. Marcy, one of their managers (I’d assume because of her power trips) jumped down my throat for not calling ahead before I came TO GIVE THEM MORE MONEY. She’s the worst part of this business and I will no longer use keller for their services. They’ve lost me and my plumber, worth tens of thousands a year. I hope that employee Marcy is worth that to them, and I wouldn’t be surprised if many more customers leave because of her and the overall customer service. As a business owner, I’m looking at you whoever runs this place: you have a choice, it all starts with you at the top. You set the standards, you set the culture. Your move.

Keller Supply is awesome to work with. They are definately all about customer service!!!

Best guys around!

They had the part I needed in stock!

Awesome! They had what I needed for our dry cleaning biz, and the staff was helpful and knowledgeable.

I needed some galvanized pipe. They cut and threaded it within 2 hours. The price was 1/3 of Jerry's and the product is better than the local big box stores.

Nice crew.

Great service and selection

These guys are great. They had what I was looking for and very helpful.

Patient staff. Willing to work with you on multiple payment methods.

Very knowledgeable staff. We have had a very complex and difficult job and they have been everything i would come to expect from a company and that much more! To a point of sourcing difficult flanges and materials all across the country in a few days time. Amazing staff! Would highly recommend

I got excellent service I've always ordered on phone with good service but I was in eugene an needed supplies walk in an treated with good service

These are my go to guys!

Lots of pipe fittings you cant get anywhere else!

I rented a ProPress tool from Keenan for a water heater installation. The price was fair and the service was good. I knocked out all the plumbing a lot faster than if I'd needed to solder. Thanks!