Plumbing reviews in Eugene, Oregon

We contracted Innovative Underground for drain lines, crawlspace water issues and demolition of poorly designed concrete walkways. We are extremely pleased with the outcomes of the project for these reasons:
*Fair pricing
*Use of high grade, top quality materials
*Skilled crew
Who were adept machinery operators, paid attention to details (both technical and aesthetic), were polite, courteous, and respectful of homeowners' personal space, reliable and prompt, and cleaned up the site each day.
*A+++ for communication by owner and crew
We received daily updates, progress reports and general check-ins. Homeowner input was valued. There was always a prompt reply to email/text questions.
We highly recommend this local business. They did an excellent job for us. Everything is working perfectly as designed. Last, but by no means least, David and crew at Innovative Underground truly were a pleasure to work with.

Our French drain showed signs of failure this past winter and I looked up Innovative Underground online. I gave David a call and he came out to take a look. He was very professional and clear on his assessment of the issue.

After taking measurements he gave me a rough verbal estimate which was then emailed the next day. We signed the paperwork and scheduled the work.

On the day of construction, his colleague arrived to do the work. Dustin was also very professional in his demeanor and explained what was going on with the drain. He let me know when he was leaving the property and when he would return the next day to finish the work. After the work was complete he had me take a look, too.

The job looks fantastic and came in under budget. I have done a brief test of the drain with our hose and so far so good.

If I ever need more of this type of work done, I will certainly call David at Innovative Underground. David and Dustin did a great job on our property. Thank you David!

Dave and his crew installed a French drain system in our backyard over the Labor Day weekend. In the weeks leading up to installation day (and throughout the entire process), Dave communicated what to expect and laid out our options clearly when we needed to make any judgment calls. The work itself went really quickly, the guys were friendly and professional, and they left things a little cleaner than when they started. When all was said and done, the project came in almost exactly on budget despite slight improvements to the original plan. Highly recommended.

David Craig and his crew with Innovative Underground completed a project for my home this summer (2019). When I purchased my house last spring, I knew drainage system and crawlspace improvements were needed. Dave provided several estimates for various ideas and worked with me to arrive at a design that suited my needs. He was very professional, shared a great deal of knowledge and experience, and was willing to adjust the design to incorporate a rain garden. For a small home, this was a big project; I am more than pleased with the result. Dave was easy to talk with, reliable, and a specialist with this type of work. Two thumbs up! If I need additional work, I will call Dave!

We needed a French Drain on our property to solve a hydrostatic water problem with our foundation wall. David with Innovative Underground put us on his calendar, surveyed the project, and gave us an estimate in a timely manner. After excepting the bid Innovative Underground set the project on their calendar 2 weeks out. The crew arrived, began the work without creating any inconvenience to us and completed it on time. The crew went above and beyond, following additional work ideas that occurred while the work was in progress. Nothing but praise from this customer.

We contacted Innovative Underground after two failed attempts by other companies to replace a gravity drain pipe from our crawlspace to the street.

The job proved to be quite challenging. The depth at the highest point was over four feet, and layers of solid rock were encountered, requiring special equipment to break up. I’m not sure how many companies would have been able to perform what this project came to require.

David, the owner genuinely engaged us from start to finish. When extra measures were necessary, we were shown how and why they were, along with written documentation of the additional costs.

We are pleased how David and Jeremey got our major project done, and done right. 👍

My home had a few pipes leaking into our crawlspace but no plumber would go fix it because the crawlspace isn't up to code. As the smell and worry of mold grew worse, David with Innovative Underground came to the rescue. To clear the entire space would take more money than I could come up with anytime soon. David knew we were desperate and sent two guys to work right away digging a trench from leak to leak allowing access for the plumber. They were professional, fast, and hard working. Even brought in a portapotty so they wouldn't "disturb" my family inside. Once done they laid moisture barrier where they had dug and reported leaks much worse than we originally thought. Good thing I can get a plumber in there now! Great work and I will be using them again to do the rest of the crawlspace when I am able.

In 2025, after noticing a potential blockage, I contacted David for a service visit. Despite the company’s assurance that they maintain their own installations, he refused to help and told me to find another vendor. Having invested $25,000, I am disappointed by this lack of accountability. Furthermore, I am concerned about the long-term integrity of the system now that the original installer is refusing to service the very drainage they designed. See attached text.

2023 -- David stays with his team. He welcomes questions and homeowner thoughts. My project was more difficult than anticipated and he was fair with asking for additional money. Tree roots and gas line were my homes issue. Having an electrician handy would be nice to get it done all at once. Is good to his employees! Honest contractor I found through an online search. Fair to women and people not originally from Eugene (which is kind of like finding a unicorn).

This summer we had major foundation work done on our home. During the repair process we found out all of the old drainage pipes connected to the gutters were either made of a material that wasn't up to code or had completely deteriorated and needed to be replaced. We also found a natural stream flowing on the side of the house. David Craig and his company Innovative Underground were highly recommended to help us solve our drainage problems. David and his crew are fantastic to work with! They are honest, very hard working, and very respectful. They treated our home as if it was their own. Our home needed a French Drain, Sump Pump, and new connections (PVC Pipe) to all of the down spouts. During the project David communicated every step of the way. He would ask us to come out to see if we were happy with the work in progress. The project was completed on time and with precision, our yard looked beautiful when everything was completed. I highly recommend David Craig and his crew at Innovative Underground! I'd call them again if I needed more work done!

Our house that we bought last year had a unfortunate surprise in the form of an ongoing drainage issue in the yard as well as standing water pooling against the foundation. I wasn’t having any luck getting someone to actually come out and take a look at the problem until I came across an ad for Innovative Underground. David promptly came out, surveyed the problem and came up with options to address the problem at a fair price. He and his crew were hard working, dependable and communicative. I appreciated his desire to correctly fix a problem. During work on my property David uncovered additional problems with the house drainage that were the root cause of my water problems. Because of his attention to detail he was able to provide a solution to problems that previously hadn’t been able to be solved. If you have water problems and need them addressed don’t bother looking any further, go with Innovative Underground and have the job done correctly the first time. I’m planning on having them come out again to redo work previous people had done on other areas of the house and property.

David and his crew at innovative underground are very reliable and they do the work that you ask them to. We had a vapor barrier fixed by him and his crew. They did a fantastic job that was back in 2019. I hired him again recently to fix a broken ceramic sewage pipe. They installed the drain out and a new pipe it was very affordable and they did a great job. I would recommend them highly for any under the house and outside the house projects. Very easy-going, professional, affordable and reliable.

Troy Krusenstjerna

My husband and I wanted some improvements made at our home; a storm drain upgrade, an RV pad and some turf pavers to be used as access to the RV pad. David did an excellent job of helping us design our vision and then implementing it. He offered us a competitive bid and began the work within a few weeks. He and his crew were very easy to work with. Each day he let us know the schedule and what tasks were to be completed, consulting with us regularly to make sure the work was exactly as we wanted it. We were away during part of the project. He sent us photos and progress reports. The job site was always left clean and tidy, taking special care to address any impact to our neighbors. We've worked with many contractors over the years. Innovative Underground has actually been fun to work with. We will use them again.

I hired David and his crew to replace my sewer line. It was very old and backing up constantly, which was costly, and needed to be replaced sooner, rather than later. David gave me a competitive bid and was able to start on the project in less than a week. His bid was very clear and he was able to answer all of my questions. He kept me informed of project tasks such as utility locates, obtaining the permit, inspector visits, etc. They showed up on time each day, and stayed late one day to take advantage of the nicer, drier weather. They even finished the project ahead of schedule. David listened to my concerns about minimizing the mess and protecting the garden plants near their work area. They even had to take a couple sections of fencing down, and put it back up in satisfactory condition. Thank you David, Nick, and Josh! You did a great job and made the process as painless as you could. I would definitely hire them for another project.

I had a drainage issue going on for 2 years. Tried to DIY, had other contractors clear drain lines, problem continued. Contacted Innovative Underground after reading reviews on Nextdoor. They came out, gave an estimate and job was completed within the week. The solution is creative and masterful, quality work completed in a reasonable amount of time.

Innovative Underground installed our french drain this October, 2020. Our home sits on a sizable slope and rain water would puddle up very quickly. Together, David Craig and I determined the best place to run off the saturated surface water, which lay just in front of our main entry. The french drain tied into our existing underground storm drain.

We had sizeable rain in the past couple days and the puddle is gone. The moisture in the photo is from the light morning rainfall.

Project was a success, The installation was neat, quick, and below bid. We are very thankful for the good work and materials. The guys were easy to work with and flexible in design and schedule.

Well done.

David took on a huge drainage project for me and was on top of everything at all times. The transformation was amazing. He takes pride in his work and it shows. He is on time, does exactly what he says he will do and always checks to make sure we are on the same page. He even helped me out with some great referrals for other work. Don’t make the mistake of using landscapers to do a job that involves drainage or French drains, sump pumps, or grading or any of that. David is meticulous and will always do the job the right way. It’s called Innovative for a good reason! You will not be disappointed.

When I contacted Innovative Underground I was skeptical of bring charging for an estimate. He had the best solution of all the estimates we received. After his bid was accepted, he deducted that fee from the final invoice. I can tell you hiring him for this job was worth every penny. David was a pleasure to work with. Even solving unexpected problems in real time. He came in on time and on budget. Responsible and respectful of our home and our neighbors. I would hire him again in a second. Do yourself a favor and give them a call.

David and his team installed a french drain on one side of our house where we were having drainage issues. The drain works great and we no longer have any issues. They were courteous, quick to respond, and easy to work with. Recommended.

⭐⭐⭐⭐⭐ Review for David Craig – Innovative Underground (Eugene, OR)
After eight years of living with a stubborn drainage problem, I had nearly given up.

Two of our roof gutters fed into a 65-foot underground line that was supposed to carry rainwater to the street — but something deep under our concrete walkway and patio was badly clogged.

I spent months working with two different companies, each promising solutions that never worked.

After four costly attempts, I still had overflowing gutters, water pooling near our foundation, and a growing sense of frustration.

Then I called David Craig at Innovative Underground, and everything changed.

From the very first consultation — which was detailed, thoughtful, and worth every penny — David impressed me as a creative idea-guy with vast experience and true integrity.

He looked at my situation and saw several possible paths to success that I never would’ve imagined.

His final design was simple, smart, and permanent: a trench and a new piping system leading to a pop-up emitter, placed well away from the house to disperse roof runoff safely.

David was on-site the entire day with his assistant Jay, personally ensuring that every connection, slope, and joint fit ideally.

They worked cleanly, efficiently, and with genuine care for my property.

It’s rare to see that level of professionalism and craftsmanship today.

The results speak for themselves: both gutters now drain flawlessly into the new emitter system, even in the heaviest Oregon rain.

The stress and worry that consumed me all summer are finally gone — replaced by real peace of mind.

David is honest, caring, innovative, and thorough.

He offers options rather than pressure, listens rather than assumes, and brings decades of experience to every decision.

Whether you hire him for a whole project or just a consultation, his insight is worth your investment.

I highly recommend Innovative Underground to anyone facing drainage challenges.

David Craig is exactly the professional you hope to find — ethical, experienced, and genuinely committed to solving problems the right way.

5 star s around service

I can’t even rate this place. There customer service is next to none in the worst way. Linda Harris-Rogers is very rude and unhelpful. She was very irritable and clearly did not want our business. I hope the manager sees this and addresses her lack of customer service skills. Felt very very unwelcome.