Reviews of local pros in Eugene, Oregon

This is our second time using James for our old janky furnace that loves to quit when its cold. First time, they were punctual and didn't try to make it any more or less than it was. Just got the job done. Not much to be done.

The second time, Bradley Raines was dispatched to our house. He came in like a ghostbuster, backpack of tools, posative focused attitude and at exactly the right time. He diagnosed the problem quickly and was back with parts in no time. He Prioritized the job as we have three kids and he wanted the house warm for them, a major point of gratitude for us. Basically, the furnace needed to be rebuilt completely. He was super fast, accurate, detail oriented and didn't feel like he wasted a second of time. Literally running out to the truck if he needed something to finish the job and back in a flash. I never felt like I was giving my money up to some crooked repair guy nickle and diming us to death. Instead it felt like a professional craftsman with a high skill set and ethical approach preparing our furnace for many years of use. The price is about but you would expect but the professionalism surprised me. Bradley is an asset to the company for sure and will be calling him again. You are the Bruce Lee of heating and air conditioning.

Thanks Bradley!

Unfortunately, we were given a false diagnosis creating an urgency to buy a whole new furnace. Three other companies plus NW Natural confirmed there was no leakage of carbon monoxide after James Heating serviceman turned off gas to furnace stating he was obligated to do so if our furnace was deemed by him as unsafe. In fact, the heat exchanger had been replaced in 2016. This occurred right when it snowed in Eugene. After $500 plus was spent on evaluating the true status of our HVAC system by three other companies plus NW Natural, called James again to ask them to come again with supervisor to give them a chance to re-evaluate. Supervisor -no show. Called supervisor, Larry, offered to reimburse for their service calls as requested by me. However, no apology. It has been almost 60 days. Nothing.
Not only did they leave us literally "in the cold", they lied in order to upsell to a new unit by creating an urgent situation. Bad practices.
C.Chetti

James Heating and Air Conditioning installed a new gas furnace for us a few years ago. We chose them recently to add an all house cooling unit to the system. To do this they said they would have to put in some smaller electrical breakers in our panel to make room for the new circuit for the cooling unit. They finished the project in one day. After they left we noticed some flickering of lights in the kitchen and the failure to turn on an all house fan which had been working perfectly prior to their work on our electrical panel. I have called them three times asking them to look at and correct the problem. At first they wanted me to contact the electrician they hired to do the project but then agreed to send someone over to look at the problem. No one came. After a week I called again. They said someone would call that day to arrange a time. No one called. I called third time and the man I talked with seemed annoyed and suggested the electrical problems I described could not be related to the work they did. He did agree to get an electrician to come to look at the issue.

I’m still waiting, wishing we had gotten someone else to put in our air conditioner.

Multiple times I have watched their front desk person throw lit cigarettes from their car window as they blast into their parking spot. I have called and asked them to stop, but it is still happening. Tough to see this business treat our neighborhood like an ashtray.

I depended on their service to maintain our heart pump system for almost five years. I've been able to schedule appointments with less than a week's wait time. Also, they take the time to answer questions about thermostat setting.

Jake came and fixed our AC. Showed up early and was very professional and knew what he was doing needed to replace the capacitor. Got it done price was cheaper than I expected and explained everything great! Will definitely use them again and refer everyone I know to them.

My husband called James Heating and Air to set up a cleaning of are system. Over a week ago. They were suppose to be out today to clean heating and air ducts as well as the whole system. Unfortunately they have a secretary in the office that isn't well trained on what questions to ask customers about there systems. The service professional that showed up to are home to do the cleaning stated he doesn't have the rite equipment to do the job. That's definitely not his fault. However it is an internal problem that should be addressed quickly. Now we are told maybe a week or so...they can get someone out to clean. Meanwhile we get to wait. I would suggest to anyone that is going to hire this company for work. Make sure you tell the appointment setter all the information about what kind of system you have. She won't ask the questions that need to be asked. We are currently looking for another professional.

I had a guy come to my home for an estimate for 3 ductless units(living room, master bedroom, small bedroom)
The guy quoted me an outrageous $11,500 (12k, 7k, 7k Daikin Co)and the install would not have been difficult. I'm in a small sized single level home. I had 5 different companies come here and the BEST BY FAR was CLIMATIZE!! I bought 3 larger Daikin units (18k, 9k, 9k) AND the price was basically half $6,400.
I'm just sayin, make sure to get another estimate or 4 after James Heating & A/C tries to rip you off!!! I'm sure not everyone has had a bad experience with James Co, but I don't enjoy paying huge markups or commissions.

I rarely write reviews for anything, I just hope this reviews saves some people a few dollars or even thousands of dollars.

We called on a Sunday morning and said it was ok to wait until Monday. But later that day we got called from Santiago that he could be there later. By 4 pm he was at our door. He quickly diagnosed and fixed the heat pump. Explained everything. Very professional. Would definitely call them again. Thanks James Heating!!

I value and appreciate James HVAC. They are friendly, quick and willing to explain their processes. They have done my annual maintenance for the past decade (note: they run a discount for maintenance in May!) and they informed me of the least expensive way to buy and maintain my own filters. Nice crew! Good service!

I NEVER write reviews but I'm making an exception for James Heating & Air Conditioning because they are a terrible company.... and they're sooo many trustworthy companies in our area to use who won't screw you over and be rude to you while they do it!
I didn't choose James H&AC I got stuck with them in a real estate transaction, much to my regret. This company doesn't arrive as scheduled, charges you for work that wasn't properly completed, won't fix or refund the cost they charged you for their negligence. And it's true, one particular office staff member is consistently rude while she tells you the owner will have to review your problem/questions/request and get back to you...... but don't wait for him because he doesn't. Call another company, you haven't got time for the pain!

I purchased unit from James Heating about a year ago. It started having problems that were out of the ordinary. Steve and the crew worked very hard to figure it out. They did a great job, I really appreciate the hard work.

Called James Heating and even though they (and other HVAC companies I called) were extremely busy they got a tech (Trevor) out within a few hours. Service was just excellent, Trevor was professional and knowledgeable, I will be calling them for more service soon. Highly recommend!

FIVE STARS! After a winter living with baseboard heat we had Larry out to recommend a more efficient heating system that included air conditioning. We chose the Daikin ductless system and three floor mount units. Tyler & Eric were on time and did a fantastic job installing the heat pump (outdoor) unit and the first two indoor units and Trevor came the next day to install the final indoor unit and test the system. All four were professional, answered all of our questions and showed us how the system worked (which is straightforward and easy) The installation looks clean and tidy and the system works so well. We really couldn't be more pleased with the team at James Heating. Thank you!

Individual techs were friendly, but it took three trips, $400, and a few weeks to get my ductless heating unit to work again. I understand there can be supply chain issues with the sensor I needed. But they didn't properly diagnose on the first visit, and didn't follow up when they said they would. Communication could have been better.

After using James Heating to maintain and repair furnaces on three properties over several years I will never use them again. A woman in their office was rude during a recent encounter. When I suggested to her that we had gotten off on a bad foot and requested that we reset the conversation to retain the relationship she continued to be belligerent. I am in need of a furnace repair this morning but I won't be contacting James Heating to do the work. I'm actually glad that I decided to research other local heating contractors because I learned that there are much higher rated companies. James has disappointed other people as well. I'm going with a new company. James Heating might want to coach and train their customer service people in interpersonal communication. Poor communication skills by their representative caused them to loose my business. I guess they don't consider me, a long time, repeat customer worthy of respect. It pays to read these reviews folks!

My furnace died this morning. It's supposed to get below freezing tonight and I have two young kids in the house. I thought it would be easy to get an HVAC technician to come help me, especially since so many of them advertise emergency service. I was wrong! It's Thursday, and the first SIX companies I called tried to put me on the schedule for Tuesday. James was the only company who said they would absolutely be here today. The technician was prompt and totally solved the problem. The price was reasonable - no emergency upcharge. Without their help, we would be sleeping in a hotel tonight. I can't recommend this company enough.

Got right to work and made sure there wasn't any questions or concerns that I might have had.

We had been trying to get our pilot light repaired for over 5 months, previous company said parts were no longer available. Finally called James, they located the part and came out the next day. Fireplace working great. Thanks to the company and Jake for all his work.

Highly recommend James! They came out and helped me. I bought a Nest thermostat and Andrew installed it and also installed some manual dampers for the upstairs. They were amazing and efficient and very reasonable. The office staff was super nice. I can not say enough good things about this company. There are 50 heating companies in Eugene, and James is the BEST.

I had an issue with our furnace this week. I contacted James Heating & Air Conditioning early in the morning. They said a technician would be out the same day. Tech was onsite by 12:15 pm. I even received a text and phone call advising of his arrival. He we efficient in his work and was able to identify the issue being a defective igniter, replace the defective igniter and get the furnace back up and running in less than 1 hour. His name was Santiago, and he did such a great job that I would be remiss not to share this experience with others.

I had a horrible experience with PriorityOne, and working with James Heating & AC was a night-and-day experience in comparison. I will use these guys for any needs I have with my furnace or AC.