Reviews of local pros in Salem, Oregon

What amazing techs. They know how to get the job done professionally.

Incredible company supports the athletes and seniors that use the Stayton memorial pool!!!

Great company solved all my duct work issues!!

I always call James Heating and Cooling for my heating and cooling issues. Most recently, had an inducer fan on my gas furnace sounding like the fan motor bearings were about to fail. Not surprising considering the furnace was installed in 1993 and had the original fan still in it. Todd was the tech they sent and he’d been to the house before to add some heat registers in the bathrooms and kitchen about 7 years ago. Remembered the job and my install and got right on it. Replaced the 30+ year old fan, checked operation, performed a basic service and was on his way. No drama, no issues-just good service. Much appreciated and I’ll be sure to keep using James Heating and Cooling for all my future HVAC needs.

I am a new customer and very pleased with all aspects of my interactions with James Heating and Air Conditioning. The technician arrived on time and serviced air handler and heat pump. When finished he reported on condition of both units and was very knowledgeable and polite.

Your service representative was exceptional - very skilled and personable. James Heating has always been there for us.

James Heating System Replacement, Repair and System Maintenance Employees are tops in their fields in my opinion . No other company has serviced my home since I purchased it ..
Office Secretary ,Scheduler let’s just say she’s fantastic… concerned , prompt during emergencies.
I can’t sing there Praises loud enough how good they have been to me as a women who is soul caretaker of a Spouse with Alzheimer’s.

Wonderful
Loved the technicians and the salesman

The maintenance guy was nice and the work was done quickly.

They sent a guy out to fix a couple of small things on My gas water heater. When he arrived, he informed me that he was in a hurry and he only had 30 minutes because he had to go get his daughter. I asked him why were the company send you out here with that little bit of time we can reschedule he said no I have time to do this. There was a hose that needed to be taken off and put on correctly because it was put on the wrong way. There was also a small leak that needed a new fitting to tighten it up. I was concerned because I’ve had so many problems with gas in my house and I’m actually afraid of it so a little bit of time that he said he had I was concerned that he would do it properly. Which he did not the next day two people from the gas company had to come out because my garage was full of gas. I called the company the woman at the office. She was very rude and snotty to me. I was trying to explain to her what it happened because it could’ve been Extremely dangerous. She says I know what you’re doing. You’re just trying to get so you don’t have to pay this.. They don’t care about anything. She didn’t even wanna listen to me. They are all about the money. The service is horrible. I don’t recommend this company to anyone.. Northwest natural fix the issues and didn’t charge me a dime. They are truly the best.

I can’t thank James heating enough! My husband’s grandparents lost heat and they got their heat up and running and got them set up with a new furnace within days. They acted fast and efficiently! 😊 Been a customer for 10 years and never disappointed!

James Heating has been maintaining our furnace and air conditioner for many years and we highly recommend them! Recently spoke with Jenny in the office to schedule a service and she was able to get us scheduled right away. August was able to come the next day, he’s so friendly and got the job done quick!

Now the North Salem DMV

I've used them twice. Both times there was a problem with the bill in which they over billed me. The 2nd time the entire job took less than 45 min but was billed for 1.6 hrs. Additionally they tried to bill me for a worker who came along on the job and did nothing but stand and watch the job being done. I like to think the best of people but if I wasn't on top of things I would have "GIVEN' then over $300 extra. I won't be using their services any longer.

PLUMBERS ARE NOT VACCINATED & REFUSE TO WEAR MASKS

I dont even know what to say im so livid right now. Been out of the house all week for work, but the missus noticed an issue with our sink. I told her to call a plumber and sure enough they sent one out. But the guy wouldn't wear a mask even after she asked him to, AND OFFERED ONE. Then HE had the nerve to get uppity. My wife's had covid before and so have I and while we're vaccinated I feel like from a professional perspective this shouldn't have happened regardless of politics or anything.

I'm fuming. My wife called me upset and I'm stuck across state-lines unable to do anything. I don't know about judsons salem office, but I didnt want to believe the horror stories I heard from folks around town about them. This is corvallis, I thought people were at least more PROFESSIONAL than that.

Sorry Im venting rather than reviewing. We've had work done by them in the past (hence why my wife was so eager to use them again) and they worked great, but greg (or craig? whatever plumber they sent out) had such a blatant disregard and according to my wife "an insultingly casual tone" that I don't think we'll be wanting their services any time soon.

Service was fine, did what he was supposed to do, no problems. Billing is very sketchy and disorganized. They overcharged me and it took over 3 months of back and forth phone calls, misplaced paperwork and several conversations of “I have no recollection of talking to you about this...” to get it corrected. They wouldn’t send me a bill to confirm the changes so I’m just hoping that by the time by money gets to them they don’t lose the paperwork again and tell me I haven’t paid enough. Would not use Judson’s again.

Called Judson's for an estimate to update our home HVAC system. Rob came the next day, he answered my questions and provided an estimate. I called with questions regarding the install, he didn't return the call. I emailed Rob then a day later, received an email saying because of personnel changes they couldn't handle the upgrade of the system.

This company is full of master plumbers! I've used the company at least three different times. This time, we had a leak under the kitchen sink and could not figure out the problem. The plumber showed up, diagnosed the problem and had it fixed in less than an hour.

Judsons replaced our entire HVAC system from ducting and trunklines under the floor, to the furnace in the garage and AC unit outside for hundreds less then any other estimate we received. They were extremely thorough, correcting mistakes from the original install when the house was built. They accommodated our every request along the way in a kind and curtious way. My wife has sensitivity to dust and dirt, so they setup plastic barriers when accessing our crawl space. They laid down blankets to protect our hardwood floors, and at our request, they even located our new AC unit on the other side of the house where there was more room for it. The estimator kept coming back on-site during the three days they were here to monitor progress and make sure we were happy with the work. We also upgraded to a new smart thermostat which we can control from our smart phones. Overall, Incredible price, quality equipment, and unbeatable customer service. Thank you Robin for your outstanding commitment to your customers! From now on, I will recommend Judson’s to everyone I know!

Had a Judson's electrician to inspect and fix circuit box. They efficiently trouble shot the problem and corrected it. As we hadn't used up the hour, I had a couple of other things taken care of as well. They not the cheapest out there but there a family owned company since the 1930's so they will be there when you need them.

THANK YOU Matt, Justin and Tanner!

On FRIDAY, 9/10 at 11:05 am - Dan's Leak Detection diagnosed our warped kitchen floors to a HOT WATER LEAK!

Gagles is the company we use for AC, Heating and plumbing, but they had no one extra to come out. They gave me two other names Up a Creek and Done Right - no one available either. So looking at the weekend with no hot water.

Dan called Matt from Judson's and he said his crew was quite busy with calls but would see if someone would be able to make the time. Well, Justin and Tanner answered the call and were at our house within an hour! Those lucky guys (especially Justin who got to use the crawl space) fixed TWO pipes that were leaking. Can you imagine going under a house that had two hot water leaks? Both Justin and Tanner mentioned - it was a sauna! Dan had just turned off the water maybe 2 hours before they got there! THANK YOU Justin, Tanner and Matt!

Matt called later to check on his employees and to follow up with the response. Thank you to Judson's for making the time and fixing the pipes so that we could use the hot water! I sure hope that it did not mess up any Friday night plans that Justin and Tanner had?! Thank you both! :)

We are STILL waiting on home insurance as of Sunday evening. UGH!