Reviews of local pros in Salem, Oregon

I was distraught and at a loss when I called Judson. I was without hot water and it just felt like when it rains it pours. Hey hear the customer and actually were at my home the next day. Absolutely the nicest people and so willing to listen and help. They have forever customer and if anyone asks who to call it won’t be ghostbusters.. thanks Judson.

It’s hard to believe that this company continues to be in business.
I have 28 short-term rental units, so we deal with vendors regularly. 6 of our units are in the same building, and we were having plumbing issues in four of them.

The woman in customer service let us know someone could come out today, but “we don’t make appointments.” When I asked what that meant, she said we’d just “have to wait. Sometimes that means you have to waste a whole day.” Knowing that that’s not how any other service company works, since we deal with others regularly, I found this to be a huge turnoff, but they’d been recommended by someone I respect, so I thought, “maybe it’s worth it.”

When they did come out that day, (3:00pm, after waiting since 8:00am,) they would only deal with one of the four problems that day, a leaking sink. The plumber replaced a gasket in the sink. 24 hours later, the sink was leaking again, causing full flooding throughout the kitchen.
Two days later, another Judson’s plumber came to fix that sink. Again we waited around all day, and again, he would only look at one of our four problems. He noted that there wasn’t a gasket issue anyway, that the whole faucet needed to be replaced.

This was on a Friday, and we were told someone would get back to us on Monday to set another (non-timed) appointment for the other three issues.

On Monday they did call, and set an appointment for the following Friday.
We waited around all day that Friday, and they no-call, no-showed. I left a voicemail on Friday night, asking what happened.

On Monday morning, still without a call back, I called them again. The woman told me she’d call back in 20 minutes.

At the time of this writing, it has now been 11 hours since she was supposed to have called back 20 minutes ago, and two other plumbing companies have instead been here today (same-day, timed appointments,) to do the jobs that Judson’s should have done two weeks ago.

I will never call them again, and suggest you don’t either.

Terrible experience. We had to have our water heater and flooring replaced due to a leak. Judson's was suggested to us due to ease of availability for followup of warranty or parts.

The plumber was very rude and dismissive of our questions, and copped an attitude about needing to remove an enclosure from around the water heater before he could get to it. He loudly cursed and complained about how this wasn't the simple job he had expected. He demanded to speak with the flooring company over the phone, and was very rude with them as well. There were retention straps around the water heater that the plumber tore out without regard to wall damage.

We had to wait an extra week and a half for hot water because there was no one available after our new floor was put in, although we were assured that a simple phone call would have someone out there the following day.

The SAME plumber did eventually come back out. He drilled a new hole in our brand new flooring for a new pipe without running it by us first, told us we could just "buy a flange" to cover the gap around the pipe (the hole was very uneven). He refused to reassemble the enclosure that he had taken apart previously. We ended up needing to call the flooring company to come back out to reassemble the enclosure and caulk around the hole in the floor and install the flange. They did all of this with courtesy and professionalism, and even provided extra wood supports at no extra charge.

We spoke to a supervisor afterward who was very apologetic, and sent him pictures of the damage to our home. He said that this was not a plumber that normally worked on water heaters and that it was "unlikely" we would get the same one again. He also said there would be "feedback" provided to the plumber.

Now we have aggressive messages on our phone about needing to pay for the privilege of having our home damaged and having to deal with possibly the worst customer service either of us has ever experienced.

The ONLY reason that there is even a single star is that the pricing was good compared to other companies. Had we known what we were going to experience, we would have gladly paid more to go with someone else.

We will be sending them $5 per month.

Beware!! Awful awful awful. They cancel appointments at the last minute. Was longtime customer, now former customer. We booked an appointment way in advance ahead of delivery of new fridge. We needed plumbing work so we could get new refrigerator delivered as old one dying. Despite being booked weeks ahead, at the last second, they said "Oops. Can't show up!" and left us not ready for the replacement fridge we needed!! We recommend DoneRite in Salem, OR instead. They actually keep appointments and do great work. Don't get left in the lurch! Avoid Judson's and call Donerite. Josh Smith from Donerite was fantastic, super competent and neat and actually shows up as scheduled.

Josh Imperatrice yesterday replaced a water line on our refrigerator. Josh provided excellent service, including going under our crawlspace to find our leak. Josh is one of the reasons we always use Judsons for our plumbing and electrical work,

Judson’s Josh Imperatice is the best!!! Some years ago I had Judson’s repair my back flow device. The next year they said it needed to be replaced as the valve handles needed to test it had rotted off. I was a bit perturbed as I had just paid for a repair. Josh understood my frustration and found a way to test it using other tools. Every year since he has made sure to come out and be the tester. The valve works great but it needs someone like Josh to want to put the extra effort in to get it tested. Thank you!

Gabe and Josh with Judson's have been working at our property the last month for a big water heater project, and they have been awesome. Having a vendor you can trust when you have occupied Apartments is huge. You've got two great guys working for ya and we loved having them. Professional, fast, and great communicators. We'd have them back on our property anytime!

Excellent service from every dept from the calls being answered, scheduling, service and billing. They are set up to receive payment online with credit cards with no additional credit card fee. While every other business says "we're busy, short staffed," etc. Judson's keeps delivering 5 star service at every turn. We've used them multiple times over many years. Service provided on this review was assisting us with a full bathroom remodel.

Had a water heater installed today and a shower control valve replaced last week. The crew was great. My third time using them and I highly recommend them to anyone.

We purchased an advanced air purification HVAC system, and it is amazing! We’ve had it for over five years and it helps so much with allergies. John and Kyle are wonderful to work with we hired Judsons for all of our HVAC plumbing and electrical work and we have been very pleased over the last 10 years! They go out of their way to provide outstanding customer service, and they are always honest, profesional’, punctual, careful and efficient. Their prices are also very fair and we like that we can trust them because they know our house and our plumbing heating and electrical system very well.

$613.00 to replace two bathroom shower valves and I supplied the valves.

$185.00 PLUS .55 cents per mile travel time from Salem to Jefferson and back.

He was here a total of 2 hours working.

When I questioned the billing, she said you complained about it last time. I will NEVER hire them again.

Juson's did outstanding team work and very professinal. There was slight glitch and the owner made it right with no hesitation. Not often does one see stand up character anymore. A welcome relief. I endorse Judson 100%.

When our old water heater started gushing all over the floor, I called these guys since they'd done good work for us in the past. Within 24 hours they installed a brand new water heater (a power vent gas type, not the easiest to find), and they also came back the same day to fix a faucet that coincidentally had clogged. The price was fair, they were responsive (both via email and phone) and on time, and professional and friendly. They re-used they original retention straps with no issues. I would definitely use them again!

Luke installed new circuit breakers and fixed two electrical issues with ease and worked very efficiently to get the job done as fast as possible. We highly recommend his service.

We have always been big fans of Judson's work and our most recent experience with Warren was again exceptional. very professional and fair. not only completed the work we asked but gave us great advice to avoid future problems. He did not try to upsell us for things we did not need. Thank You!!!!

Judson’s was short on staff, and yet they didn’t want us to be without hot water for even one day. They were out to the house and from start to finish had a new hot water heater installed in no time at all. We’ve used them for years for plumbing and electrical… wouldn’t recommend anyone else. Thanks to Sharon in the store and Doug and Josh for the install.

First class! I had a shower drain leak causing damage and called Judson’s. I received direction from Warren and quickly scheduled an appointment. Gabriel showed up and took care of the issue and made my plumbing issue painless. I highly recommend the care and professionalism I received!

We have had excellent in our home experience's with Judson’s plumbers and electricians . The plumber installed sinks and faucets in both bathroom. He was courteous and respectful of our home. We will do business with Judson’s again. I will never go to big box stores again .

I’m a community manager here in Salem, Josh imperatrice came and replaced a flange in one of our units. He did a wonderful job! Made sure the toilet was put on properly as well as did a great caulking job around the toilet. He has been here to do repairs for us before and he has always given great customer service as well as a great work ethic that we can truly count on! Thank you Josh for your help!

Judson's replaced my water heater, and I would definitely recommend them! Everyone I dealt with - front desk, sales and installer - were courteous, professional and efficient. I noticed that my water heater was leaking around 9 pm Thursday evening. I called the next morning, and they were at my house around 1:30 that afternoon! Josh drained and removed the old water heater, installed the new one, and tidied up after, all in about 2 hours. He was very friendly, knowledgeable and patient regarding my many questions. He went above and beyond! It was a pleasure to have him in my home!! I will use Judson's for any future plumbing needs.

My Dad used Judson's for more than 20 years, so when it was time for us to replace a couple of toilets and 4 outdoor faucets in a 50+ year-old house, Judson's was the first place I thought of. Our toilets are wall-mounts - unusual in most residential settings - so I wanted to make sure the plumbers knew what they were doing. From my initial discussions with Warren in the sales room to the job estimate in advance of ordering the toilets to completion of the installations, everyone was outstanding. They were pleasant and professional, and they went out of their way to make sure we were satisfied with their work from beginning to end.
Judson's isn't the cheapest option out there, but I'm more than satisfied with the value of their products and their work. I'll definitely use them again in the future, and I enthusiastically recommend them for any jobs you might be in the process of planning.