Reviews of local pros in Salem, Oregon

Brian was amazing went out of his way to get a duct unit in my attic helped us in every way

Don't look any farther for your ductless needs. Professional, affordable and efficient. Couldn't be happier with our unit or overall experience!

They scheduled my quick and worked around my calendar.
Very professional and trustworthy! I’ve already recommended them to friends!

I’ve used Ductless by design for years now, residential and for commercial AC installation. If your looking for AC installation definitely call Ductless by design!

Ryan and his helper A.J. did a great job installing my Ductless heat pump, I Highly recommend "Ductless by Design.

They have installed many mini splits at my home and office. GREAT people to work with and they know what they are doing.

I recommend them with no reservation whatsoever.

Have used multiple times. Save yourself lots of headaches and call this guy. He's a absolute pro. You will always get it done right and safe and at reasonable rates when it comes to mini-splits. (Repeat customer/landlord)

These guys were great. Gave me a hell of a good deal on a great system. Communication was top notch. Respectful of my property. I give them two thumbs up.

Brian is a great down to earth guy who knows his stuff! He makes sure the job gets done right! Highly recommend him for all of your ductless needs!

My furnace went out in mid winter. They were out at my house within 24hrs. While we waited on a part to fix it, they did a temp fix for me so my kids and I wouldn't freaze. They were kind and professional and I'm glad that they could help me so quickly.

Was the best repair experience I have ever had. The ductless had to work with our home warranty folks and it was fixed quickly. I was extremely impressed. Thank you for being so amazing. I would recommend these folks to everyone.

Such a great experience! Everything was explained very well and I felt confident in my choice and purchase. I’m very happy with my system and would highly recommend Ductless by Design to others.

Brian was very professional and prompt. The quote was fair and complete. The installation was quick and well done. I would highly recommend for a new ductless system!

Holy cow!
What an awesome company and team! Got in here quick for quote, product, pricing and plan worked for us, they showed up on time and together ripped through the work. We're loving our new unit!
Highest recommendation!

Thank you Brian for your hard work at my home on June 11, 2019. You saved me hundreds of dollars compared to another estimate I had received for the exact same work! Your honesty and professionalism is very much appreciated. We will use your company again. Thanks!

I am over the moon happy with Ductless By Design. They went out of their way to accommodate us and had wonderful communication with us through the whole process. I highly recommend this business and will be using them again the the furniture.

In April 2022 I began researching ductless systems for my industrial space, and because my local PUD's list of qualified contractors included Ductless-By-Design, I began working with Andrew to schedule site visits, he helped me learn about the process to apply for rebates, and after over a year of planning, budgeting and rebate applications, the Daikin system was miraculously installed in a single day by Andrew, Danny, Alex and Reid.

They had to drill two 3" openings 15' feet up a 12" thick concrete wall, they had to run over 20 feet of line to one of the units, and because I'm germ phobic they did all that work wearing booties!!! They took every possible mitigating and clean up measure to minimize the mess, and as someone who studies systems and efficiency, the entire process of watching them work was fascinating.

Talk about transforming my experience of working in this space, it's just indescribable to finally have an appropriate temperature control system - it's all San Diego in here now, 72 with a slight breeze!

Over too-numerous-to-count interactions via text, voice and email, Andrew is kind, professional, perfectly organized and over those many interactions, he was able to hold an enormous amount of data on immediate recall so we could pick up where we left off, even after weeks of delay.

Andrew and his company earn every star, every time.

Our house is on a concrete foundation and water was getting into our ducts so we had to find another way to heat/cool our house. We called several companies. Some companies said there wasn't anything they could do, some said they couldn't put ductless through bricks and one wanted to charge almost double the cost of the ductless to put ducts in our ceiling and they wanted to use a very large closet in the hallway to put the system which would have been loud by our bedroom. It's been just over a month and we are very happy with our system so far. Bonus is that we are no longer trying to heat up concrete and water to get heat into our house so the electric bill has lowered a little bit. Very hopeful that summer will be very cool inside with the new system.

Andrew has installed somewhere around 14 ductless systems for us at our rentals. His integrity, knowledge of the system designs impresses Us the most.
There are equipment installers and there are those who take their industry to a level of craftsmanship. Andrew is ductless system artist.

Use him and you will be rewarded.

Bill Blair
Balanced Investments LLC

We moved in to our smallish sized home, and when summer hit there were plenty of hot days where our Central A/C would not keep up. The house was designed for heat which is great in the upstairs during winter, but during summer it was just too uncomfortable for sleep and working in the loft.

After getting one quote and lengthy research, we decided on getting mini-splits. We would have had to run more ductwork, and bought a heavier unit otherwise. The ductwork was really dirty requiring expensive cleanup. And we weren’t sure the returns wouldn’t need expansion or addition.

We got another quote from Ductless by Design, and the guy was friendly, courteous, and conscientious. We went with his design recommendations and accepted. When the crew cam over, from A to Z, they were friendly and organized and took care of everything: permitting, electrical, clean up, and even warranty registration.

The quality of the installation bears studying for those wanting to know what a textbook install looks like. Craft.

Price was very good, and we have been super comfortable since the install. It’s been running perfectly over two months. I highly recommend this service. Thank you Ductless by Design!

Brian and his team were helpful and professional, I got a quote from another company in town for $10,800. I’m so glad we decided to go with Ductless By design they are saving me over $5000 and I got a way better unit with 12 year warranty.