Reviews of local pros in Salem, Oregon

On that last 96 degree day we had;, my heat pump unit went out. I was pretty sure I was not going to get any one to come out that day, seems like every body would be 2 busy. My wife is disabled and cant deal with the heat. I called Ben an Stephanie,. told them my situation. They were out in 45 minutes. With in an hour. they found the problems. My whole unit needed to be replaced. They worked up an estimate an located the unit I needed which was in Salem.. We agreed on the price. They pulled the unit out, Got the new unit and parts they need. come back the next day installed every thing including the coil for the inside furnace Sealed the inside of the furnace put in filters an new copper line and we had cold air pumping into the house before the end of the day WOW Talk about service. We couldnt believe it. You need work done callem there the best and they even filled out all my waranty papers. Good to go for 10 yrs

Extremely professional kind proficient compassionate and just all around amazing. They came back probably 4 to 5 times till the issue was not just fixed but up to standards. I have never had such a pleasant service I will be recommending them to everyone and will forever be a loyal customer. I can go on but this review will just turn into a novel so I’ll leave it at yes call them you won’t find a better pair. This company is beyond lucky to have Steph and Ben.

The blower motor in my furnace went out and the whole thing needed to be replaced. I found Ben & Steph through Home Advisor, or they were given my number. I told them I wanted to furnace and AC unit replaced at the same time due to the age of the AC unit. I also had some plumbing work done and was told to have someone look at the duct work under my house because it didn't look good.. They went under my house and took photos of the chaos that was under there. Steph explained everything to me, what options I had and the cost difference between the options. They answer any questions I had. Almost none of the ducting under my house was connected to anything, so for the last 6 years we have been heating and cooling the crawl space! This also caused dust to come up though the vents. This whole time I thought it was my dirty dogs! Also because it nice and warm down there, critters like mice, rates, possums, etc are living their best lives at my expense! They did a fantastic job installed and fixing everything they also were the most cost effective for my budget! I would recommend them to anyone who asks and hire them again in a heartbeat.

I had them replace my old heat pump and air handler. They did a great job and didn't rush it. Most of all, they are honest. By far, this is the best HVAC company in Salem.

Ben and Steph were great. They tried to investigate every possibility to fix my furnace. They made multiple trips to my home and didn’t unnecessarily charge me for each visit. The end result was unfortunately a new furnace but we now have heat. They are trustworthy, hard working, and take time to explain everything to you minus the BS. Call them if you want great service that is fair!

They also filled out all of the warranty information and installed a brand new thermostat at no extra cost!

Our heat pump quit working and we were only able to heat by utilizing auxillary heat, which was costing us a small fortune. Contacted Ben, the owner of Northwest Heating and AC. He did some preliminary checking and found we had a blown fuse. He said no charge and took care of us. Honest and upfront is the key here. We now have a trusted hvac company we can fully place our trust into. Thanks Ben and NW Heating AC!

We contacted Northwest heating and cooling when the furnace was not working. They identified the problem quickly. Since it was an old outdated furnace we decided to have a heat pump installed. Stephanie and Ben gave us a very competitive quote for the new system that we had them install. They are excellent on communication and responsiveness. They really know there stuff and provided outstanding work. They are really hard working. The heat pump had a loose wire connection as delivered from the manufacturer. Steph offered to come out that night when we called them about a problem. They promptly diagnosed and fixed the issue all under warranty. I highly recommend them.

Had CJ Hansen out at the end of January for routine inspection/maintenance on the hyrdronic radiant floor heating system in a house I just bought. The technician did a good job, and I appreciated him explaining to me how the system works. He recommended two items for follow up repair, and said that I would receive a quote “soon”. In the meantime I got an invoice for the inspection/maintenance in the mail and paid the invoice upon receipt. All good so far. The problem is that I haven’t received any follow up regarding the two repairs. I called on Feb 11 to ask about the quote. I was told that they would get it to me soon. I called again on March 4 to ask again about the quote and scheduling repair. Again, I was told that they’ve been busy, but I would get one soon. It’s now March 22 and I have yet to get a quote or schedule the work. It should be a simple quote and I don’t understand why it’s taking so long.

Had what I needed.

Great place

These guys take great care of the YMCA! We so appreciate them.

Great service, great rate, would absolutely use them again

Highly recommend CJ Hansen
Great services and reasonable prices

Great quality install and wonderful customer service. Thank you.

Technician came out and was very professional. He was quick and efficient and fixed our very old furnace!

I always get good results and service from this company they are very professional and friendly I have been using these guys for years

Jake is awesome to work with. He was always available, and really worked with us to figure out our boiler issue.

CJ Hansen is a great residential HVAC company. They are always on time and do a thorough job.

I have worked with CJ Hansen for over 114 yrs. They are the best. Come whenever I need them. Always pleasant, efficient and thorough.

Amazing service. They came to the Coast within 3 days of calling the. Rob explained everything about the unit, how it works and double checked everything. I would Highly recommend these Folks.

I'd contacted them and left a msg, but the msg got lost. While waiting almost a week for another company, I called CJ's back. They apologized for not getting my original message and immediately rerouted two techs to come out. Brad and Rick fixed my heater and showed me what to look out for in the future. I am eternally grateful!!!