Reviews of local pros in Salem, Oregon

I work with this company regularly. Lance is a great technician, professional. I appreciate the work they do. Reasonable pricing and follows through on commitments.

CJ Hansen employees and work crew are extremely professional, honest and hard working. Would recommend them to anyone for any job size, residential or commercial.

On the hottest day of the year I turned my A/C on, and wouldn’t you know it, it was not working. I phoned CJ Hansen at 8:00 a.m. expecting to have to schedule a service appointment days away, but they had a service man (Jake) here by 9:15 a.m.! He had the problem fixed by 9:45. Now THAT is fantastic service! Jake and CJ Hansen have my deepest appreciation and highest recommendation!

Everyone was very quick to help. Especially when they heard we had an infant in the home, and had no heat. Rob showed up and was quick to run through his checklist and identify the problem. He offered useful tips for keeping our furnace in excellent condition. He even offered to check out other parts of our heating system, that were not related to the trouble call. Would use these guys again in a heartbeat!

What a great team of installers. Casey and Jake were friendly and a pleasure to be around. Casey knows his stuff and the install went smoothly. Asked if they could do a small additional gas line for a new gas stove, and that was completed smoothly. Northside Electric came out and did the electrical work for them. Dave from Northside did a great job. Thank you all for the great job.

I would highly recommend this company and especially Jake and Ryan! I had another heating company “fix” an issue with the furnace, and let me say, I’m so thankful I had C J Hansen’s company come out and reinspect it! They were completely honest and did a very thorough job. It could have been a very dangerous, and costly experience for my family, if Jake and Ryan didn’t come out and reinspect this other company’s work. Please don’t waste your time and money on other HVAC companies!

I was impressed by this company until I got the bill. The service person was helpful but the first time he came out he was unable to fix the part and it had to be ordered. Then he can back and replaced the part once it came in. We were charged 1.25hr each time he came out. He was not here that long either time but because they charge starting when they leave the last job. Driving all the way across town take 25 min and I had to paid for that. Not impressed.

Be careful with these guys they may bill you for stuff without notifying you in advance that things like coming out and giving a bid. They sent me a $200 charge for a bid after I did not proceed with the proposed work and never disclosed that there would be a charge. Would advise finding another company that is more transparent.

My mother in law recommended CJ Hansen to us when we purchased our new home. I called the beginning of June and we made an appointment, the guy came out here in the morning and looked at our new house, we needed a new AC unit. The house we purchased has heat but not AC. He told us it'll take him about 5 days to get the estimate ready because he was working in commercial department for many years and he just moved to residential, so I waited, and waited, and waited, and waited, good thing I had a plan B and I didn't cancel my other appointments with Advantage and Roth. Advantage gave us estimates on the same day and so did Roth, good thing we didn't hold our breath in the hot summer with the CJ Hansen estimator to get back to us.
Even if he forgot or something, what makes me mad is that we keep calling every couple of weeks to find out what happened and they keep telling us that the guy with the estimate or someone will get back to us in a few hours. I don't know if they built their business on lies or choosing the easiest jobs (like my mother in law) but the only thing they had to do is tell me they don't want to work with us.
The truth goes a long way.
This is UNACCEPTABLE, ABSURD AND RIDICULOUS.
It makes me feel like the shelter I provide for my family is not good enough for them, and my money is not good enough to put food on their tables.
They have been around since late 40's if the founders could see how they do business now they will very disappointed.

I was really impressed with the professionalism and quick responses I received from CJ Hansen. I've worked with several HVAC and mechanical contractors professionally and personally over twenty years in multiple states and they stand out among the whole lot of them. They provided estimated quickly, they completed the project at my store fast and within the estimate provided which entailed servicing 6 roof top air handling units and repairing 3 of them. Then even went a step further to help ID and label which units were tied to which thermostats in this old building. The pricing was fair and reasonable for the scope of work completed and they will be my first call and recommendation in the future.

Kurt Layton with CJ Hansen should be commended for his professionalism, expertise and integrity. He came out to our building on a Saturday emergency call and solved a problem for us in 10 minutes. Highly recommended, they will have all my future business!

Technician was very professional, and quick at determining the issue. Also, Dan was friendly explaining everything he was doing along with helpful tips for accessing online help sites. Also, Kelly that is the one who takes calls, delivers exceptional customer service over the telephone. I highly recommend this company! Thank you Hanson’s for fixing the issue with my heater so quickly!

We are very happy with CJ Hansen company, who installed a radiant heat system in our new house just over a year ago. Everyone we've dealt with has been very professional and knowledgeable. They let us know up front that it would take a few adjustments to get the system fine tuned to our preferences, and they have always responded quickly to address issues as they came up. They have all taken the time to answer my questions and explain what they're doing as they're working on the system (especially Jake, who has been very patient in walking me through everything he's doing and explaining why). Highly recommend CJ Hansen for any plumbing or heating needs.

Feb 19th and 20th left a message for someone named Crystal to get an appointment and never heard back. On 3/4 told Ryan would call. In mid March, about the 12th, their rep Ryan came out to look at our boiler once he heard of the lack of response which was nice, since he didn’t typically go on sight. He gave me an update via the phone, my brother was there, and said we could get another 5yrs out of the boiler but needed new parts and it was an old model either way; this was good. But the quote promised never came to my husband or I. On 4/26 and 4/29 left message to let me know about quote, on his voicemail. Today, 5/8, spoke to front desk, name sounded like Lexi, and asked if we could get a referral since there was no forward motion and the referrals don’t go to Salem. The company that referred us here does all our other work but does not do boilers; you can bet I’ll let them know about this so they don’t give any more business.I know things get busy or even that parts are less money then something new, but this has affected our home and it’s function.

When scheduling service for an air-to-water boiler, I was told I called "exactly the right people".
The tech got here and said they almost never see these... Charged over $300 for an hour's looking around (no actual service) and drive time. So, I feel pretty seriously misled, and I still have to find someone to service the boiler.
2 stars because at least the technician was nice

Update: I've been asking to split the bill with them for a month (seems reasonable to only ask for half my money back), and I'm getting the run around. They insist this is how they operate and everything is fine. One star, feels like a scam, would not recommend.

Nate from CJ Hansen fixed our furnace issue with top notch professionalism and care. He was friendly and made it easy for me to understand what the problem was and took care of it quickly. Highly recommend their services! Thank you for your effective help today!

I've been a customer of C.J. Hansen's for 30 years. A commercial customer and "had" always loved the company and have probably referred them three or four dozen times over the last 30 years, I have personally spent thousands and thousands of dollars with this company. As have the people I have referred to them! However, I'm having an issue with them currently that is not being resolved. I had some repair work done on some new units that I purchased from them. These are mini splits for some new commercial/ residential construction that I had recently completed in downtown Salem. Apparently there is a manufacturing issue on these mini splits, according to their sales technician. Of the 6 units, I have had two pumps replaced under warranty and it took their service provider and hour and a half to do this. Then I had one pump replaced not under warranty and they tried to bill me 3 1/2 hours to do this??? Three and 1/2 hours is unreasonable for one pump when two pumps were replaced in an hour and a half previously. Not only was there another pump that needed to be replaced, but one of the units wasn't working at all and it was not a pump issue as it was one of the pumps that was replaced under warranty. This technician when up on the roof and reported that there was a communication issue between the new mini split head and the new unit on the roof (all installed and purchased through C.J. Hansen). I was told the roof unit and the mini split head were not speaking to each other. This problem was out of this technicians scope of practice and I was referred to an electrician. I have asked C.J. Hansen to resolve this issue of billed service time with me because I do not believe I should have to pay for an inexperienced technician to do something that an experienced technician can and did do in an hour and a half. I've talked to this new technician and he was belligerent with me and told me I could take my business elsewhere?? If that's the case, I will do so but I would really like to have this issue resolved as this had been a great working relationship for over 30 years. I'm saddened to have to put in this review but things have drastically changed to C.J. Hansen and I think the public and our community should be aware. Respectfully submitted, Angela Jones

I see your response below and with the fact that I purchased all the units at the exact same time, no knowing some of the units you had in stock were older and easier to work on and repair, how would you like to handle the balance you are billing me. You should take some responsibility on your side as this unit discrepancy was not disclosed to me. This explanation is the first I've heard of this. There's been a total lack of communication. You have not tried to contact me. All you've tried to do is bill me. I did speak with your technician and he was belligerent to me defending his hours, he did not explain that I had two different units and they had to be handled in two different ways. Let me know what you'd like to do to resolve this. I think we need to come up with some sort of compromise. All my best, Angela

Always 5 Stars with C.J. Hansen crew. We recently had a heat pump/AC unit installed. This company will make sure that you are completely happy with your job, which we were. Our experience with David and Brandon was that both gentlemen were a cut above in what we are used to for home repair service. Both were so polite, very clean with the project, explained what was being done and made sure to ask if we had any questions and then answered them. It was obvious they knew what they were doing and gave us true confidence when they left today.

I had an absolutely amazing experience with this company! Super professional, easy to communicate with them I would recommend to anyone needing to get HVAC work done! I’m very impressed I’ll most definitely be a returning customer!

Disappointed in how we have been treated. We have been customers for years and have given CJ a lot of business. The past year we have felt like we are not a priority, we had constant heating issues last winter and we would struggle to get people out to fix the problem. We ended up having to replace almost every part of our heating system to finally fix the issue, paying for a lot of time and new parts from CJ. Fast forward up to now, when we tried to get a quick plumbing job done CJ was trying to make us fit their busy schedule. On top of that, they pushed to have access to the home while we were not there, and would not take no for an answer. We are the customer, you are supposed to fit our schedule and make our life easier, not the other way around.

Great guys and great work