Reviews of local pros in Salem, Oregon

Wow’ I can’t say enough about Brian and his crew, very Friendly courteous and professional with prompt service to. they installed a system with an amazing offer within my budget.
I can’t believe the difference of comfort in my home. If your looking to purchase one of these systems do yourself a favor and call them for an estimate, you won’t be disappointed.

Phenomenal Daikin Ductless Mini-Split installation by Andrew and his team. Andrew and Danny went above and beyond to ensure we received the best hardware and price in addition to retrofitting the system in an older 1970s home. They explained the process thoroughly with the highest level of professionalism/communication possible. Don't waste your time entertaining other bids, Andrew will be the best price with the best equipment possible (I know because I shopped and researched the market heavily). Will be referring Ductless By Design to everyone I know!

Brian installed a central air unit and wifi thermostat for our home. Extremely reasonably priced compared to other bids obtained. Brian is knowledgeable about HVAC and does a thorough job. No cutting corners to save time, energy, or money. He is very personable and professional. I highly recommend Ductless By Design!

They did an amazing clean install. Andrew treated Our home like it was His, The saving has made me be a believer in ductless systems. Are last 2 power bills were under $150 using a/c during this very hot summer months. Prior during winter using heating oil cost were projected this winter to be $900-$1000 from increases on oil costs. Talk with Andrew and see how he can help you.

Just had our mini-split ductless heating and cooling system installed by Andrew and his team. Friendly and dependable service, quality products, competitive pricing, prompt communication, and practically immediate availability. Great guys, great company, great product! Five stars aren't enough!!!

Brian was able to easily fix my mini split that another contractor had previously recommended I replace entirely because he couldn't figure out how to fix it. Brian was on time, professional, knowledgeable, and he talked me through everything he was doing. The type of person you're happy to give your money too. Will absolutely be using him again in the future for all my HVAC needs.

I had a great experience with these folks.

Brian did my estimate and Andrew and Alex did my installation. Brian worked with me on the price, giving me a much better deal than comparable quotes I got from other companies.

I had a two evaporator mini-split heat pump system installed in my two story house on June 28, 2019. The work was done timely and professionally. The results are fantastic, my house is already so much more comfortable.

Extremely pleased! I am so happy with the workmanship, attention to detail, quality, and honesty. Brian did an amazing job I would highly recommend. I got 3 Daikin units installed, the lines were run perfectly and units look amazing. The quote was quite comparable to others and fair. You won’t get any shortcuts with this company. I generally don’t write reviews but for these guys I will gladly do so. Thanks again!

We loved working with Andrew and his crew! Very reasonable pricing, great responsiveness to questions, excellent workmanship, and a stellar attitude from everyone on the team--we could tell they had a great rapport. Our job turned out to be a bit complicated because of our attic design, and when the complication meant they had to stay longer than planned, they were still pleasant and meticulous in their work. Highly recommended!

My thirteen-year-old Fujitsu mini-split finally kicked the bucket this past winter, so I've been researching replacement options for the past several months and considering various contractors. I wasn't getting anywhere when I asked a rabbi I know if he could recommend someone for me. He wholeheartedly recommended Andrew Francis with Ductless By Design. As a Beaverton resident, I wouldn't have considered selecting an installer from Salem, but I'm so glad I did! Andrew worked with me to secure an instant rebate through EnergyTrust of Oregon in order to keep my costs low, and he also offered me a great deal on another discontinued Fujitsu system that he was able to acquire at great savings. Days before my installation, however, Andrew discovered that his distributor had returned all of the head units that could have been paired with the outdoor unit that he was going to sell me, and it would have taken an additional week to obtain another head unit. This was just days before the first heat wave of the season, so I was disappointed by this turn in events. Andrew, though, was willing to upgrade me to the latest Daikin Atmosphera model with the new R-32 refrigerant at no charge, so I agreed. My installation was therefore able to proceed as scheduled. Andrew installed my unit out front while Danny worked on the interior installation. Both did an exceptional job, but it was particularly challenging for Danny since my previous mini-split installation was done improperly. Danny managed to overcome the issues, though, and he did a fantastic job. There was an initial snafu with regards to a low refrigerant warning post-installation, but Danny came out the following day and topped off the refrigerant, and the warning light never came back on. Both Danny and Andrew, however, insisted on coming back out the following Monday to ensure that my refrigerant levels were adequate, in spite of that meaning another two-hour round trip for them. It turns out that Daikin had not pre-charged the outdoor unit with the appropriate amount of refrigerant, causing the issue I had with the warning light.

My new Daikin Atmosphera has been performing like a champ, and I hope to get many years of service from it. Thanks to Andrew and Danny's impeccable installation, I can rest easy knowing that it was done properly. I would not hesitate to recommend their services to anyone else contemplating the purchase of a new mini-split! You can't go wrong with Ductless By Design!!

This is my second time working with Ductless by Design. It was again quiet an experience compared to dealing with other general HVAC contractors. All they do is ductless heat pumps aka mini splits.

A normal homeowner might not think of this as an artistic endeavor, but there is a lot of creativity in running lines in a way that minimizes visual impact and maximizes heating and cooling.

Andrew and crew put a lot of thought into the job and were great communicators and I am very pleased with the result. Mini splits are very efficient. You don't have to pump a lot of air through inefficent ducting and can have separate heat controls in each room to save energy when you're only in certain parts of the house.

Next time I need mini splits, I am calling them again.

Simply the best installer in Oregon. You get to deal directly with the owner, Andrew, and he is onsite during installation. My installation went very smoothly, and his two employees were excellent as well. Andrew knows all the ins and outs of the rebates available and will maximize your savings.

They fixed my air conditioning in about an hour.

Very friendly at first couldn't figure out what it was but stuck with it and saved me a ton of money would highly recommend

These guys are the best! They're the type to do the job right and not hassle you around for more and more. You won't be disappointed.

So thankful we found this company! We will be doing more business with them in the future! Thanks Stephanie for your help!

My roommate has had 2 furnaces installed by Ben and steph and a ac last week they are honest efficient and are very reasonable would highly recommend them to anyone without hesitation very very friendly

Great experience all around, I highly recommend them. Good people, excellent service and very professional. If you are getting bids for work you need done make sure to get one from them!

I can not say enough good things about this company. The woman that scheduled me was so kind, and squeezed us in during a really busy time. They did more than I could have even hoped for. Quality was beyond expectations. I wish all home maintenance and repairs were this easy and such an amazing outcome.

NW Heating is a lifesaver!! My AC quit on a Sunday night during our record heat wave. Everyone else I called Monday a.m. was 10-14 days out. Luckily I tried NWH, and they came inside of an hour and had us cooling again by 10:30 that morning. So I highly recommend NWH and will definitely use them again if and when. And the price was beyond reasonable.

My unit stopped working and other A/C repair services said they couldn’t come out for two weeks. Northwest came out same day at 2pm, left to find the parts needed (after consulting the appropriate wiring diagram and discovering it had been done wrong years ago), then they had it all working by 6pm. Very friendly crew who communicate well with customers and go the extra mile. They made sure it was correct and running as smooth as possible. A+