Reviews of local pros in Salem, Oregon

Can I give zero stars? I called because I have a leaking pipe in my crawl space the lady on the phone was so incredibly rude. She cut me off mid sentence to elevator music and when she came back on the line she said I just checked no one can come out today. I told her it can wait until next week if I really have to. She replied I don't know when we can get anyone next week.i asked when do u think someone can be out. She said I don't know I just work here and then HUNG UP. Single mom with two young kids I had to turn my water off at the street because of the damage inside the house the leak was causing thanks for nothing judsons plumbing

We've had all sorts of plumbing and electrical work done in our very old house and Judson's always does a great job. They're professional and pleasant to work with. They always seem to be able to identify the problem immediately and know exactly how to fix it.

Zac came to our house this past Saturday and his work was STELLAR! He left his personal phone number for us in case any problems occurred after his repairs. He even repaired two other minor plumbing issues in our home for which we are grateful. From the moment I called Judson's I received EXCELLENT customer service. Your company is the ABSOLUTE BEST plumbing company in Salem. Thank you, thank you, thank you! I would give Judson's 10 stars.

Had an issue at our house and Judson’s sent John out and he got us fixed up. We also had issues at our business office with the mini splits upstairs that were 10+ years old. They had the new ones installed within 48 hours. Thank you for getting both issues taken care of so quickly.

We had this company fix our extractor pump cost us $1100 before a year the pump went out when I called them to have the warranty on the pump honored they said that they could not find our invoice. I found the invoice finally and called them and they said they will not warranty the pump, even though it had only been nine months since it was put in. On the invoice the warranty for the work is written for 1 year and pump for five years but they are not honoring it.I have to take them to court. They did the work when they come out but buyer beware . I had another plumber come out. He said the pump that they put in was too small so I'm pretty furious with judsons

We are having a water pressure issue in our shower. We've lived in Salem for 30+ years and have known Judson's Plumbing has been around for a long time. We decided they would be our first contact. When I called their office, I spoke with a representative and asked a couple of questions to get an idea of what it may cost. The rep didn't seem to want to spend the time to give answers that would help us decide if we wanted to use their services. Because of this call and the poor customer service, we will be contacting competitors of Judson's.

Horrible experience overall.
The service of the plumbing technicians onsite was okay but this review is based on overall service from this company.
First of all the customer service in the billing office is disorganized and patronizing at best. On many occasions when speaking to staff on the phone I was cut off, talked over, laughed at and argued with over simple customer service questions.
- When onsite for a bathroom renovation a large roll of plastic floor cover was placed on my floor to be used as a safe walkway for workers, the adhesive on the covering ruined the floor .. Judson's kept calling demanding payment which I was not prepared to do until my floor issue was rectified.
-One of the toilets installed in a main floor bath was installed improperly leading to a leak in the ceiling on our lower floor. I called to have the plumber come back onsite to review the leak and at that time he admitted to installing the flange incorrectly and assured me Judson's would be responsible for the drywall patch... NOPE. the admin person laughed in my face and said "we never repair drywall, that is your responsibility" to which I replied , then please ask your service people to not communicate false information to customers.
The one star is for the Electrical department which from the start had an excellent manager and detailed bid - the electricians wore shoe coverings on site and did good work.
My lack of stars for this review and lack of satisfaction is for the Very POOR customer service from antiquated billing staff who would most likely benefit from a crash course on customer service etiquette

Judson has been good to me. I had an AC installed in 2017. Great job and price. Also had their pro plumber Gordon fixed my toilet, shower valves and installed a water heater. Gordon knows everything about plumbing. Robin sold me the AC. He is very knowledgeable. I've read some of the negative reviews. Don't believe them. I found that two of their employees I knew in grade school at Morningside in the 60s :-) Kelly and Wayne. The work was all excellent.

My grandmas garbage disposal stopped working and was leaking. Called them and they were able to come out same day! Only took an hour to repair and the guy who helped us, believe his name was Cody was very sweet to my grandma and super helpful answering all her questions! Fast, easy and affordable!

Been doing business with Judson's for over 20 years. These guys do excellent work. It's run old school by today's standards. That may or may not appeal to you. This time around, I have made four phone calls attempting to get some work done. Still can't get a date for electric work. Spouse gave me a competitor's phone number. It took two minutes to get a repair appointment. It was a month out, but I got it. There's plenty of work out there for all the contractors right now. When Judson's loses enough business they will have to change their model. Until then, just shop around.

I was told they have most common parts on the van and should be able to fix things same day. So, they came and didn't have the part and ordered it at may be 3 times the price I could find at myself and told me after ordering what it costs.

Then couple of days later they come and fix it. Total actual time taken was <20 minutes.

I get invoice for 200+ which I was not appraised of their billing methods (1 hr minimum is what they told me when I asked and they charged me twice for two trips). Not much I can do now, as another review mentioned - guess that's how they like to do their business!!!

Over all if I had just done it myself something that could be as less as 100 cost me 400+. Welcome to the Judson's way.

For me just a lesson learnt and one business less to trust while looking next time.

Meh. These guys gave me an astronomical quote (>$4000) to plumb a utility sink into my garage, I think because the work was too complicated or small for them to prioritize given the current shortage of plumber availability in the area. It's been SO difficult finding someone for this job. I did hire Judson's for a small hourly rate job to move the washer hookup a few feet. The technician's communication was poor and he took his time. I still don't have the bill two weeks later. The final product was pretty heinous looking too compared to a nice white cover that they started with (and hacked up to remove). I think this group may be 'too big to fail', or at least too big to help the little people with reasonable rates and service.

The work was fine but the way they charge is a little upsetting. I feel a bit like I was cheated but I suppose it's the way they do business.
I have used Judson's before and have been pretty happy which was even more disappointing that they didn't seem to care that I have been spending my money with them over years. The part I needed to have replaced in our heater needed to be ordered as they didn't have any on the van, so two days later, the hours worked totaling less than 1/2 an hour yet I was billed at 2 hrs labor almost 200$. I was told that they charged me for travel time as well even though they are literally down the street.
I think that if you don't mind spending the extra money, Judson's is a really good outfit to have do your work.

How do I give zero stars? I had an appointment made Friday for them to show up yesterday (Monday) for a leak that was gushing a gallon a minute of hot water and they literally never showed up, didn't call or return any messages. I've never experienced anything like this. And now I still have no appointment, nobody has contacted me and of course the leak is still happening. After talking to other plumbers it sounds like they do this to lots of people as the other companies are constantly getting calls after dealing with Judsons.

I can't be happier with my service from Judson's. I needed a bathroom exhaust fan installed. I talked to several companies that seemed very disinterested in helping me with this project. From start to finish Judson's was great, friendly and helpful.They were also responsive with communications. The job was estimated with a "Worst Case Scenario" number in regards to pricing, as this type of install can come with a certain amount of unknowns until work begins. Judson's came in under that number when all was said and done. Their service techs were also friendly and professional. I will be calling upon Judson's again in the future.
Thank You, Team Judson's.

I have used Judson Plumbing since 1979 for all my plumbing, furnace and appliance work (which they no longer do). Although I expect a lot out of vendors, I have never been anything but thrilled with their work in maintenance or emergency. Our home builder was not the best, and twice Judson has pointed out important problems that I didn't know about and prevented major problems.

Once I had a dishwasher problem. It turned out that the fix was good, but did not address the cause of the particular problem I called them for. The second visit was totally free of charge.

Another time I had picked out a new toilet. When I explained my reasoning, the saleswoman pointed out that their cheapest model would also give me the same benefit. Who does that anymore?

I was told by another company (over the weekend) that I would need a new hot water heater, at the price of $5k, despite mine only being 8 years old. They told me that they would not be able to know which part was needed and by the time they replaced them all, I should have just bought a new one, and that they could “fix it for now”. Their “fix” lasted less than 24 hours. I called Judson’s Monday morning for a second opinion and they fixed the small part that was needed all while I was at work! They were honest, reliable, and literally saved me thousands of dollars! I’m so grateful!

The job was done poorly with "made on the spot" tools instead of the Moen tool required. The leak returned within days. One of the faucets (hot) turns off and on the wrong way now. The other doesn't stop turning when you go to turn it off. When I called to let them know the problem and get it corrected I was treated like I was mistaken. Her name was Star and I have never in my life received such poor customer service. In the end her recommendation was that I call another plumber to correct the problem. The original leak was discovered when I was having my tub refinished. The job can not be finished until the leak is fixed. This has caused the company that I am having do that project to return an additional time. This will cost me more for that job. If I could have chosen a negative 10 star recommendation I would have.

I’ve used Judson’s multiple times both for plumbing emergencies and a total repipe. They have been all nothing but polite, prompt and affordable. The repipe was done quickly and painlessly for me which I appreciate as I have a newborn at home. Our cat even got into the crawlspace and the foreman spent extra time helping to get her out. Would very highly recommended!

Quick in out Zach A. Very professional. Genuine concern and respect.
FANTASTIC PERSONALITY AND WORK ETHIC:

>>> remember DIY sometimes cause more repairs ,dont forget to support your local service business ! <<<thx Judsons

(MIKE H SALEM OR)

Judson's Inc. is the best! Other contractors from other fields either show up and then ghost you or never bother to show at all. Those that do are average at best.

Have a problem? Judson's have you scheduled within a week.
2 hour window? Judson's will call and be there early.
Do you think it will take a lot of time to resolve your issue? Took them half the time, each time, on three issues on two different properties?
Do you think it will cost a lot? Lower cost than other bids giving higher prices.
Quality service from experienced employees? Yes, they have that, too.