Appliance Repair reviews in Springfield, Oregon

I purchased a washer and dryer from Jo. They both work great and the price was awesome. Excellent customer service, too! I will definitely be a repeat customer.

Some professional in repairs with a bunch of great reviews told us that our french door fridge needed a new relay. Well, this guy fixed our fridge without that much fuss, quick, honestly, affordable, and it wasn't the relay. Now, they are fixing our range hopefully that goes well too, I will update. Sometimes it's the smaller businesses or the simplest places that have the best.

Throughout the years I've gotten a bunch of appliances from Jo. I have to say the delivery was on time and done with care. Jo has taken care of me and my family everytime ! Any problems ever arose and jo took care of it.

Called to fix our dryer after the ice storm. They came out and assessed the situation. It required us to wait 5 days for the part to be delivered. That was expected, they didn't have the part in stock. Once they had the part delivered, they immediately called and fixed our dryer along with testing all the other features. The crew was very professional and prompt. I would use them again.

Bought a used fridge. When I was offloading it from the truck I noticed the fan was super dirty, covered in dust and grime, then I noticed the compressor coils were
Packed with hardened dirt, grime and dust. I cleaned it
Off, as well as the top of the fridge which was also very dirty. When I stopped by to mention that there may have been an oversight in this unit the person at the store told me
I was wrong, and that those things had been cleaned as they clean all of the fridges before they go out and inspect all coils etc. I’ve been a handyman for over 25 years. Those coils have probably never been cleaned judging by how bad they were.

Avoid this store, or, be prepared to look over every inch of them appliance you purchase before
You leave the showroom

Aweful. Jo is unpleasant, and rude, treats you like you are trying to steal from him, even if you just spent 350-700 dollars on his machines. Says 90 day warrenty but doewnt honor it at all. Charged me for a lid switch within weeks of purchase when it failed. Tried to act like he was doing me a favor not charging me 120 dollars to show up on top of the 80 for the part. Dont buy anything from Jo.

Horrible services. repair man called "Jo" told him what the problem was . Over speakerphone he tells the man to charge me for a timer .That was NOT the problem we both say . It's the belt tension .He says charge her anyways . Repairman says I will go to the shop and explain He never came back . Don't shop for help with Jo . I have moved to C bay .My repairman fixed the problem in ten mins . Shame on you both for your shady work took my cash and ran . I would of gave you a zero on workmanship.

Jo will take your $$$ even when he can't help you!

Don't pay this man a Cent until the work is complete.
Here's my story: I diagnosed the main-board as faulty on my washer, I called him & told him the situation, he said it's $80 for the diagnosis + parts.

Well, turns out I was the fool for doing business with him as a few days later he calls me telling me the main-board is bad & he does not fix those!? Thought I would give a new small business in town a chance, I should have read reviews first.... Sad.

Called them to fix the dishwasher. It had stopped draining after I put in a new garbage disposal. They told us it needed a new drain pump. Drain pump took two weeks to arrive. They installed the new drain pump and were then able to tell us that the motor isn’t working and we need a new dishwasher. I asked for the refund on the drain pump and they would not return the money and the person on the phone started to yell. So after paying over $300, the dishwasher is not repaired. I’m fine paying the fee they charge to look at the machine, I’m very upset that they put a new part in that ended up not fixing the dishwasher and they took my money and walked away.

Update: I told them it had stopped draining after I put in a new garbage disposal. Turns out, there was a plug in the garbage disposal that needed to be punched out for where the hose connects from the dishwasher. The instructions never said this when I set it up. We only found out about it after we had a new dishwasher installed from Lowe’s. The guy installing it saw it wasn’t draining an immediately knew what the problem was. So not only did Jo’s Appliance not fix my dishwasher, but they didn’t even diagnose the problem correctly.

This review was originally written incorrectly about Hank's appliance but was for Jo's. We found a pair of fairly new Whirlpool washer & dryer set, bought for $649 with $40 delivery charge 4/27/22, with 90 days warranty. Everything worked fine until recently when I saw the washer dripping water slowly after a wash. So I contacted Hanks the week of 7/12 but their truck was in repair until 7/18. Called again & Jo & Forrest came to look 7/21. Came to repair 8/2 but got the wrong part & finally fixed it it 8/3. They honored my warranty. Took awhile but the valve problem was fixed. They apologized because they were very busy. But everyone was polite.
Pros: 90 days warranty, good prices if you find fairly new machines, specializes in Whirlpool. Cons: can take awhile to come over depending on their schedule & one needs to keep calling.

I wanted to support small local business and was even happier to find out it's a black owned business. Sadly... BOTH the washer and dryer needed repairing within a year. Theyre supposed to be refurbished amd should've latest 10years considering it has a metal clutch and well.made parts like they used to be. Newer appliances have plastic parts made to break so they need to be repaired or replaced! I feel they completely SCAMMED me!!! Terrible customer service as well!!!

Do not deal with this company/person. I just bought a washer and dryer from them expecting it to operate. Neither one works. He switched out the dryer for another one that did not work. When I brought them back to his shop for the second time he refused to speak to me and threatened to call the police. I paid $634 for absolutely nothing. He will not refund your money and will not Stand by his so called warranty. Stay away.

Was a good place when Hank was around, now im assuming it's Jo , he likes to act like a gangster and run people off the road when dropping off scrap. Very unprofessional and I will never do business there again.

We had a great experience with Jo and will be a returning customer. He made sure that I was taken care of the same day and there was no interruption to my routine because the repair was quick and less expensive then expected! Thank you Jo for being a caring and helpful business man!

Bought a fridge with my partner for like $500 the only good interaction was with Jo’s wife who sold us the fridge. It was brought and everything was fine until 2 weeks later the fridge stopped working and we called to get it fixed and he was so rude and telling me the problem was something it wasn’t! Came to pick up the fridge after such a hassle and when my partner and I were concerned about getting our money back because we’re not paying $500 for a broken fridge?? And after like 10 minutes of asking for a check we received a check with a different name on it and on top of that Jo called my partner and grandmother in law racist after being called out on the check!! absolutely do not come here unless you want broken appliances and disrespectful customer service!!

Joe’s Appliance Service is great. The heating element went out on my four year-old Samsung dryer on Sunday. I called Joe Monday and he made an appointment for Tuesday afternoon. He was prompt and had my dryer repaired in less than an hour. His rates are good but more than that, he did a great job. I highly recommend him.

Bit of a chaotic store with appliances everywhere but he does amazing work! I bought a washer and dryer from him and they both work perfectly!

A waste of time!
This is my 6th time coming to this store... always opened but with a sign in the door normally stung back in 5 minutes, today back in 20 minutes... 1st question from what time... I'm here at 9:15am with you opening at 9am. I can't give any higher stars unless I can work with the company.
Update they were not gone for 20 minutes, I've been outside for 30 minutes now. Giving me time to read the reviews, sounds like the dude need to get an employee, and take a step back from the business.
Today I waited one hour outside this business that claims to be open, never with anyone inside. With others whom were out of town. Today is my last time trying to visit. I would not recommend this business to anyone.

A prompt greeting, they let us explore at our own pace. Everything that need work was clearly labeled and all the fridges were on to show they worked. Worked out a good deal for buying multiple items. Loved them and will be recommending them to friends!

Bought a washer for $350,would not
spin water out of clothes. I took videos. This was for my 76 year old sister-in-law, just her. She decided to get a new one. Took it back, has 60 day warranty, she had it two weeks.
He said THE MACHINE WILL TELL HIM WHAT HAPPENED. When we first picked it up the he made sure to say DON'T OVER LOAD IT..
Sorry this is long...Waited 3 days,
no phone calls so stopped by.
He said it was ready but there was a charge..$300 FOR MOTOR AND TRANSMISSION, DID NOT ASK, WON'T HONOR WARRANTY BECAUSE THE MACHINE SAID IT WAS OVERLOADED!! WE WERE CALLED LIERS FROM BEGINNING!
THIS GUY IS A JERK AND BIG TIME SCAMER!!!! STAY CLEAR DOES NOT
HONOR WARRANTY

Very prompt response and service. Prices were very good. Had parts to fix my dryer.
Would recommend them and use their service again. They thoroughly cleaned our dryer and made it safe again. Didn’t realize how bad the lint and pet hair was. Major fire hazard removed. Avoided a potential fire hazard.