Appliance Repair reviews in Springfield, Oregon

I think this place has changed ownership a few times in the last 4/5 years. About 3 years ago a guy and his son came out, fixed our stove in a timely and affordable manner. Since then I can't ever get a hold of ANYONE there. There's ALWAYS a sign up, be back in 5, be back in 20, etc. Theyre NEVER there and NEVER answer the phone.
I need to get my fridge fixed buuuuut as much as I like to keep my money/business local i think this time I'm going to call the Maytag people.

Had a great experience.

Our fridge stopped working and we were ready to go buy a new one. Our regular guy was not available until the next day, and since our food was spoiling, we called Jo’s. They sent someone out that day who immediately diagnosed the problem. Saving us hundreds of dollars.

Bought a Refrigerator from them 4 years ago its still going strong. Going to go buy a new one from them because I have a friend that needs mine. Great local place.

on time and very quick to fix our dryer... very fair price for next day service

I actually cant speak to his services they may do stellar work. However in my experience I got an appointment and they no call, no showed. That's no way to treat customers.

We got excellent refrigerator from Hank and he came on time when it needed repair. He fixed it right then; no waiting weeks for a part. Thank you Hank!

Parts worked perfectly. What was once a front lawn eye sore, is now a working double door fridge for 12 dollars. Thanks for the good price and product

Followed directions on maps and it brought us to a vape store. We went searching around only to find out he doesn't have a store front so was overall a waste of time.

I don’t have enough words to express my satisfaction with this business. I’ve used them twice and both times were exceptional. VERY prompt and reasonably priced. Service is reliable.

Went in looking for a washer, I was welcomed right away. They had a good selection, they were helpful answering all my questions. I was pleased to find out that the washer came with a warranty. I recommend them, thanks Hanks appliances

The worst business conduct I've ever experienced. This feels more like an appliance racket than anything.

Apparently store credit for this company magically depreciates because it's "been a while".

Won't be waiting my money here again. I emplore you not to either.

As of may 2021 hank and his wife delores have retired and the new owners are Orlando Black and Jos'e santiago and they are operating the business under the name of Jo's Appliance.
Orlando Black is the person making the daily decisions for the business, but has failed to make it clear on any online platform.
If anyone has a positive post or a complaint i suggest that they contact the better business bureau, oregon ombudsman, yelp, or leave a review on line but please refer to Jo's appliance not Hanks Appliance because hanks appliance has no control over what Orlando Black or Jo's appliance does on a daily basis.
If anyone would like any information on Jo's appliance i suggest that they visit Oregon's small business online business registry

Took the day off work to meet them at my home, they never showed up or called - when I finally reached out, he was extremely rude on the phone about why they blew me off. I’m a new mom, so doubly irritated that this was a waste of time when I’m desperately needing to use my washing machine! Waste of time and extremely unprofessional customer service.

He was great. Very responsive and got the job done quick. We appreciate everything he did. I will definitely recommend his business to everyone.

Was treated very well from all 3 ppl that helped me. I have not seen customer service that good in a long time. Had trouble with a washing machine and they diagnosed problem and had it fixed in just a couple of days.Highly recommend Hanks appliance

I believe there are new owners here that really don't seem to know what they're doing. I have an oven door that will not close and the technician just told me I'm not putting it in straight. Well I am and the oven door doesn't close. I have had four men look at it and they said the same thing. The place is not very clean. There prices on used appliances seem a bit high. I don't think I need to go back

Hank is amazing! He has been out to our farm on several occasions. Always on time, fast and gives us options. He really knows his business. Great find.

Hank solved the problem with my washing machine with a phone call. I appreciate his help without doing a service call and service fee. Will definitely call him again when need.

Hank was responsive, super accommodating, quick turnaround on repair, & fair price for the rapid service. Definitely my #1 recommendation in town for addressing broken appliance asap.

Very happy to work with Hank's team, diagnostics, getting to the root of the issue. And also being able to purchase and place a upper scale used appliance for a very very reasonable price.

Thus far, the machine we purchased was broken upon arrival. The door wouldn't stay shut. When we called to have it repaired, we were told it would have to be taken back to the shop. The machine was taken, "repaired" and delivered days later. When dropping off the machine, it was reported that the servicemen said it was broken because we were careless and were "slamming the door". The serviceman dumped it in our laundry room, stating he couldn't hook it up because he was late opening the store. The machine was also FILTHY with black dirt, possibly grease on it. (It was mostly clean when it was picked up.)

I hooked up the machine properly and went to put laundry in and discovered that the old part that had been replaced had been left inside the washer. I took the part out, put a load of laundry in, and started the machine.

A little later, the machine began to leak. Not a small leak, but a FLOOD of water covered the floor. It was hemorrhaging water from somewhere underneath the machine. We called the store and asked them to fix it again, but were told that they weren't going to do anything about it because they "didn't touch anything but the front" and mentioned that we "didn't hook it up right.".

Thank you Hanks Appliance Repair, for insulting my intelligence, and maintaining your solid record of horrible customer service.

If you (the company) are reading this, I challenge you to make this right. I may consider writing a more favorable review.