Appliance Repair reviews in Springfield, Oregon

Had to replace a verrry old refrigerator. Orlando was very helpful. Picked one out @2pm, had it delivered & set-up same day. Reasonable price. Looks good so far. Thanks.

Dishonest. Told me, my washing machine was unrepairable, that rhe baord had failed, but when i called another repair service they told me it was a sensor on the motor that they replaced and it fixed my machine. Either Hank doesnt know what hes doing or is too lazy to do the whole job.

These guys were great! My fridge went out and they came over ASAP and tried to fix it but had to order a part first. Took the people almost a week to get the part to us but as spon art they got it they came over to fix it. Really nice respectful and always explained what was going on.

I had been watching the folks at Hanks while they sat up and wanted to remember it because i was starting to think about a used washer and dryer. Yesterday 4/4/13 i walked in to a small but sufficiently stocked with what i was looking for. The woman came out and talked to me a bit, told me there price on what i wanted. For the amount of the machines i also got free delivery and set up. I have by now been looking for a week or two and i really just needed someone to sell me a set and take responsibility for its working for 90 days. Also, he stayed and ran it through a cycle before he left. I think if you were to go in and speak to the folks there, they will help you, and if you want a good experience, do your part. Ok Thank you people at Hanks Appliance. L.G. Todd

Bought a dryer from them. After a few uses it stopped working, hank came out next day to fix it. He was really nice about it and explained what happened. Its been working great since l and its been 6 months since we bought it. Will be returning there for a freezer soon. Thanks Hank!!!!!

This business is now operated by Jo's Appliance. I called early (8:40 am) I wasn't aware of their hours of operation. So I figured I'd call and if they're open great, if not I'll leave a message. He did end up answering only to tell me to call back at 9:00 am. What was unprofessional is, as I asked if he had the part to resolve my issue, and if there is a chance he would be able to help me? He hung up on me! I'm at total confusion why you answered the phone in the first place and then to have the audacity to hang up on me even when I thanked you and was polite to you for taking my call. Very Unprofessional and rude. Thank you for showing me your real side early on before doing business with you!

Love the price and the service, but their store hours are ridiculous. They're never there, even during their posted business hours, and they don't return calls. Nice people, doing good work for a fair price. Wish I could rate them higher, but I'm writing this sitting in front of the store trying, FOR THE THIRD TIME, to buy a stove from them only to find no one here during their stated business hours. Get it together, guys.

Paid the $150 fee and had our stove looked at. My husband and I were told that they would find a part and call us. NEVER heard back after that. It’s been months. We somehow managed to find a part even tho they were “so rare and hard to find” and fixed the oven on our own. Complete waste of money.

Hank and Juan were able to come and fix my washer and dryer on a Saturday, and not only that he came within two days where other appliance repair we're quoting me up to two weeks out! I'm totally happy with his service, and with the price I paid.

These guys do crappy work. After they worked on my washer it has become unbalanced and makes a horrible noise. Spent 250.00 to have them replace the seals and whatever needed done, now I have to just get a new washer. Great. Will never go back. They are not a licensed dealer so all of the warranties that they will tell you about are essentially nonexistent.

We had a terrible customer service experience with Hank's Appliances in Springfield. They charged us $100 to fix our dryer. They did not fix it and claimed it was a problem with our electrical outlet, which has nothing to do with the issue (they dryer would not spin freely). They were incredibly rude about the situation and showed no interest in helping us, We will never use this business again and recommend against using them.

Took a washer I bought from them back 2 times and they told me I'd hooked the hot and cold hoses up wrong. Took it back home and recorded it not working. They wouldn't refund my money even though it'd only been a few days. They also wouldn't refund the difference in price between my expensive washer and the cheaper ones they had left. Scammers. Hank was rude to my wife as well.

Went here to buy new element for my electric dryer. On the phone they told me $20-$50 bucks. When I get there they say it’s $82. I jump on Amazon on my phone and show the owner Jose that its $20 new including all new sensors, but he wouldn’t budge. I was desperate for the part that day (had guests coming) so ended up paying. Felt totally cheated and disgusted. I will not be returning, and I do not recommend this shop.

Great quick service. Called yesterday using my dryer before noon today!!!! Super friendly and kind!!

Called during Christmas week when my warranty company couldn't respond until after the new year. They came out the next day, repaired my dryer and saved me money on the part needed. So responsive and quick!

Hank's Appliances sold me two faulty washers in a row. After the first one broke, they would only replace it if we paid an installation fee (though we were initially told installation was included). Two days after they installed the new washer, the drain hose came detached from the back of the washer and flooded my apartment and my neighbor's. As it was a Sunday, Hank's was unreachable. The following day, they didn't bother to return our message. When my husband finally reached Hank, he was unapologetic and wouldn't send somebody out for repair until that evening. As might be expected, we are now dealing with the massive clean-up involved. Hank's has now claimed that the flooding was our fault, though they did the installation.

Do not buy your appliances here. They will not take responsibility for improper installation/faulty equipment.

Just an awesome place. Friendly service and good selection. Cheap delivery and installation too. I opted to deliver myself and then owner threw in hoses, dryer venting and clamps and offered to exchange the pigtail for free if it didn't fit. Got a nice matching set for a very reasonable price - with a warranty. Highly recommended!

I’ve been a customer for years now and have consistently received quality refurbished appliances. Today I purchased a washer, got it home and installed but there was an issue with a switch which caused the machine to stop in the cycle (full of water of course!). The owner made a trip out to my home to repair it on the spot. Prices are reasonable and appliances are clean. This is the ultimate in repair and reuse rather than buying new which I appreciate.

I purchased used parts to repair my Fridgidare washing machine. I subsequently found that the machine was beyond repair. I tried to return the parts to Hank's three days after I purchased them. They refused to take the parts back and were unwilling to refund my money, all or part. Hank said his policy was to not allow returns on any parts. He was unpleasant and hung up on me. I recommend avoiding this business.

I have been an avid customer since 1991, from Scott to Hank and now the new owners they have always been responsive and carried excellent used products like new when they sell them. Never had a problem. They are so worth checking out. So glad they are still in business. I really trust them.

Super responsive. Small biz run by
Hank and his helper. Great communication and fast repair!