HVAC reviews in Springfield, Oregon

Everything about this company is quality. The Sales, Crew and Ownership were quick, responsive and professional. You will love doing business with them!

Randy was very knowledgeable and professional during the bidding process. Do yourself a favor and give these guys a call when looking for a new system.

Did an excellent job at my daughters place, ductless is the way to go! So is Pacific Air and Scott. Always keeps you informed and explains everything, so you can understand.

Beware!! They give false quotes on the phone. Then bill more after the service.:( I called several places. Went with this company because she said it would be $80.00.
That was $40.00 less than the others.
The person who came out was good did a decent job. He then told us it would be $150.00. I said no Samantha said $80.00
So I called her. She put me on hold,came back and said. You live in Springfield? I said no Eugene .oh I thought you were in Springfield. It's $150.
I said I will never use your services again. She said oh well , have a nice day. The man who came out appligized. It was not his fault.
Beware they lie on the phone.
Patricia Wilson

I'm am beyond upset with this company!!!! They just came out last week (our 1 year warranty just expired). They charged us $109 to change a filter!!! They could have told us that over the phone but the staff they have working there are so rude. Today, A WEEK LATER, my thermostat just shut off. The girl said I have to wait until tomorrow afternoon to get a technician to come out (mind you, it's going to be 95° and i have two babies at home. It's already 80° in the house). She said there's nothing she can do to troubleshoot over there phone because she doesn't know what system it is, although i have ALL the information in front of me. Now they are going to charge me another diagnostic fee. I'm extremely frustrated and NO ONE within the company has any sympathy. The only answer i got was, there are a lot of people ahead of you with the EXACT same issue! Umm... what does that tell you? I'm hoping they will make this right! As of now, I do not recommend this company to anyone.

Two years ago Pacific installed a ductless system for me. Several days ago I had water running down the inside of my garage wall. When I went into my attic I found several gallons of water on the insulation and drywall. The water was coming from a hose connected to the main head unit in my house. This hose was supposed to be connected to a pvc pipe which leads outside. When Pacific did the installation, they connected the pvc pipe to the hose where the water comes out with duct tape. This duct tape was supposedly meant to support and hold up the weight of the pvc pipe. When I called Pacific, the technician told me I was outside of the installation warranty and they had not installed it incorrectly. He told me they would not be responsible for he damages to my attic. He told me how to fix the issue by putting the hose back into he pvc pipe and then use zip ties to support the weight of the pvc pipe around the attic joists or other pipes in the area. Shouldn't they have done this in the first place?!
Today I had Priority heating and air conditioning check out my system. The technician told me his company definitely would not have used the same or similar process/materials to instal the system.
I have expressed my frustrations with Pacific and they are not concerned about making things right. Chris Waggoner

These folks are great! They came out and really took the time to assess the home and they were spot on with the estimates. They even came back after the installation to go over the controls and maintenance. I was extremely pleased with their work and professionalism. And now they also donate to the humane society every time a unit it purchased - so if you love animals, go with these guys.

I spent thousands of dollars to have pacific air install a gas furnace and ductwork. I took a year for them to get the permit to pass And I had to schedule and take time off work to meet with the inspector. They did give me the phone number to do this. The system cooks one room out while letting others freeze, when asked, they told me to adjust dampers to balance the system. Their job but ok. Climbed into the attic. Low and behold no dampers, but I did find that my insulation was pulled back from the vents and not replaced. Literally a dozen locations where insulation was pulled back to the drywall. My advice would be to try any other company, couldn't be worse.

Great service recovery!
I’m back to update my review from 4 days ago. Daryl did an excellent job. He showed up on time and took care of the annual maintenance. He was professional, very patient, knowledgeable, and took the time to explain everything he was doing. Pacific air is really lucky to have him on their team. I give him 5 stars. I will definitely request him in the future if possible.

Below is my initial review.

I scheduled a maintenance appointment 2 weeks ago. Technician didn’t show at a 9:30 scheduled appointment. I received a call noticing me that they are behind schedule and tech should arrive between 10:30 to 11. At noon, no one showed and no notification was made. I called back to reschedule, I’ve been told the service coordinator is on the phone and should call me back. At 12:45, I still didn’t receive any call back. Not until 12:50 before I was able reschedule and I was never told why they didn’t show.
We all have things to do, but to ruine and waste someone’s day like this isn’t fair. If you know you’re not gonna make it, just say itI don’t have to wait an entire day.
I’m extremely disappointed.
Giving them 3 stars just because of the acceptable experience I had with them the first time around. Will see how they do on the second appointment and I will update this review

Have had a home heat pump and furnace installed and maintained by PAC for years. Naturally we used them for our apartment ductless heat pump. Very pleased with them and the electrical contractor they partner with. Definitely recommend!

We needed a motor replaced in our ductless heat pump. The technicians were friendly and on time. There was a complication with the repair, however, April (office) and Matt (tech) went above and beyond to fix the problem. Thank you for taking such great care of us!

Poor experience. Months ago, we used Pacific Air Comfort to perform the annual maintenance on our heat pump and furnace and every interaction was rushed and resulted in us being worse off than before we called.

First warning sign was when my wife needed to call me because the technician didn't know where the filter on the furnace was located so he could change it.

After performing the maintenance the outside temperature gauge no longer worked. After multiple calls and confusion around if they would fix it, they came out a second time to fix the gauge. After leaving, it still was broken - he didn't take the one minute to verify? After a third visit, it was fixed but not until the technician arrived hours late. Each time we had a different technician sent to us - we weren't impressed with any of them.

The topper was today when I went to change the air filter and they never replaced it - we've been running it filterless for months - really!?!?

Our heat pump died during the 100 degree weather and we had the quickest and most efficient replacement installed within days. The whole process, from meeting Randy who reviewed our needs, to the installers, was quick, efficient, and seamless. The followup visit was nice, helpful, and unexpected.

Except service, Randy was incredible, very helpful and kept us informed through out the whole installation. The staff did a wonderful job, answering any questions we had. Sinh who is the person in charge of the ducts showed us how bad the dutc system in our house. For what it cost us we got more than expected. I recomend, that if you need a new heater contact them.
Sincerely a proud customer. The system required services recommended. A message popped up. That was great until I call to get it services, and low and behold they don't service Salem any more. And if I needed service I would have to.look for someone on my own. They don't know who can service in Salem.
Customer service is but customer service. Real rude.

I just had a gas furnace installed and I couldn't of ask for a better team of people to work with. From the time I called to the finished project. They helped me get in touch with the right people and got me through the paperwork, installers were on time, clean, knowledgeable, and trustworthy. If you are looking for a gas furnace I would definitely recommend Pacific Air.

I'm not real thrilled with Pacific Air Comfort. My homes previous owner had them install a complete new HVAC system in my home so I thought I would use them to install a mini-split HVAC system in my detached garage. I made an appointment for this morning at 8:00am and was told that someone would be there at 8:00am sharp since I was taking time away from work to make this appointment. At 8:25 no sign of anyone, so I called Pacific and the gal I talked to confirmed my appointment and said she would see why he wasn't there. She checks and tells me he had a family emergency the previous day and they had forgot to call me and cancel my appointment and asks me if I want to reschedule, I told her no and mentioned that since I took off from work, it would have been nice for someone to at least call me the day of the appointment to cancel it. She said SORRY and hangs up. Needless to say I will never use the them for any of my HVAC needs!

AMAZING PEOPLE! Pacific Air installed an AC unit into my little coffee shop & I am beyond happy with not only my new unit but the service I received. Scott was a pleasure to work with, I was able to keep my coffee shop up & running as they installed the unit in just a couple hours. They were very professional & answered all questions we had, I would absolutely recommend these guys in a heartbeat! Thank you so so much! (:

I would highly recommend this company to anyone. I first heard of them on the local radio and called them to come service my new heat pump (could not get the company that installed it to answer my calls) They came right out and took care of it. Recently I noticed insulation coming through the registers and called Pacific Air Comfort and they sent someone out to do an under house inspection and what a mess it was. We decided to replace all the ducting with metal ducting. Two guys from the Coquille office spent 3 days doing the work. They were nice, courteous and very hard working. We are very happy with this company.

After considering several bids, I selected Pacific Air Comfort in Springfield to install my AC system. They had a competitive bid and were wonderful to work with. The crew showed up on time and did a great job. They followed-up to make sure everything was to my satisfaction. I recommend them to anyone needing heating and air conditioning.

We are very pleased with the quality of our new air conditioner and the service of Pacific Air employees. The installation was done quickly and professionally. Every effort was made to make sure the complete system worked together efficiently. We have been customers for over 15 years and would recommend their services highly.

Wow, it's not like me to use a business without first reading their reviews on Yelp. I called Pacific Air because I initially received a quote from a different company that turned out to be expensive, and the serviceman was rude and condescending. I called Pacific Air because of their marketing exposure in Coquille. If I had read their reviews, I don't know that I would have called them. However! I DID contact them and had a ductless unit installed yesterday. I couldn't be happier with the result. After emailing the company, I received an immediate response from Amber in sales. She came to my house the next day and offered a quote the same day. Amber was very personable, friendly, and knowledgeable. Amber gave me the confidence I needed that Pacific would do an exceptional job.
After the equipment arrived, technicians Brett and Spencer were prompt, professional, and great to work with. They were finished with the install quicker than expected and they left the job site neat and tidy. Inside and out, the unit operates perfectly and looks spectacular.
My only complaint would be the last minute communications. The Monday morning install was delayed 24+ hours due to them not receiving the equipment on time. I wasn't informed of the delay until Monday morning prior to the scheduled install, which affected the other projects and contractors I was working with. If not for the communication issues, I would have gladly given 5 stars, the service staff was amazing!