Paving Contractor reviews across the US

Black Diamond Paver Stones & Landscaping was wonderful to work with and we would enthusiastically recommend this company. The design work done by David Emmons, and the craftsmanship done by the team led by Arturo Ramirez was amazing. They were responsive to our changes and had great problem solving skills. David took a gopher ridden, neglected, not level back yard and turned it into a showplace. There is just the right balance of stone pavers, artificial grass and plantings.The driveway is now the envy of our cul-de-sac. We are sure that it has increased the value of our home way more than what we paid for the work done!

Just had a project with Black Diamond that just completed on Friday. It was about 400sq.ft. of pavers covering a driveway, and two long side paths, one of them with curves. I designed the pattern for the pavers, but wouldn't you know it; the pattern that fit just perfectly on paper was a little off in real life. The crew was fantastic in working with me to adjust the pattern so that it not only looked great but also minimized the number of cuts and waste material. I would strongly recommend Black Diamond for this kind of work and the actual two man team that laid the pavers for me are pure magicians! Can't say enough good things about this job. As to price, it was a little bit more than I expected, but you get what you pay for and I'm very pleased with what I got! Pictures attached.

My front yard and two flower beds were transformed into all I could have envisioned. Thanks to SUZIE GEE, my Project Designer, she listened to my wants, and designed the perfect landscaping. It was a challenge: my yard is steep so needed to be terraced, rocks to hold the plants, and plants selected to not attract the deer. Thanks, Black Diamond, for a beautiful finished product.

Black Diamond did a phenomenal job on paving and landscaping at my house. They were professional and top notch from start to finish. I was also impressed at their attention to detail, and by how prompt they were about addressing any questions or concerns and constantly checking in with me to make sure that everything was going well.

Jeremy (designer and project manager) was very collaborative and hands-on. He was very knowledgeable about plants and was able to turn my suggestions into a design that covered all of my goals. He was able to talk through the pros and cons of various choices and was very patient in explaining all the options. I was hoping for low maintenance drought-tolerant landscaping that would also attract hummingbirds, butterflies and pollinators -- and I've been thrilled to see them already enjoying the new plants.

Jesus and his crew worked fast -- but also put special effort into taking care of little details I probably wouldn't even have noticed. They were professional and took special care to minimize disruption for me when they were doing the demolition (concrete removal).

I highly recommend Jeremy, Jesus (and crew) and Black Diamond!

Jeremy Ousset and the team at Black Diamond are incredible. Their landscaping and paving work stands out because they can deliver both great value projects and truly high-end results. A perfect example is their work at the Winchester Mystery House and aside from Disneyland, there are not many places that could outclass that as a reference point.

What makes Jeremy special is his customer-first approach. He is your main point of contact throughout the entire project, ensuring everything runs smoothly from start to finish. If you want a landscaping company that combines creativity, quality, and service, Jeremy and Black Diamond are the ones to call.

Black Diamond is the landscape that I can trust.
I found them through my neighbor. They got a beautiful drive way from Black Diamond about 1 year ago. I really like their work. That's why I decided to hire Black Diamond to do my backyard.

At beginning talk with black diamond, Fidel gave me a very detailed design for it. This allowed me to have a basic sense. That design is one of the reason that I chose black diamond.

After we made decision about the design, then we scheduled the work.

They are really fast and efficient. For around 2000 sqt feet landscape, it finished within 3 weeks. I can tell that they are very careful about the details. The people are very easy to communicate. I asked all my questions and raised my concerns about the look like. They all handled pretty well.

After the work is done, I was so surprised by look and feel about synthetic grass, because they look so real. You cannot tell that they are no real grass until you touch them.

I am very satisfied by their work. I know next time, if I need to do landscape, I will still go back to Black Diamond.

Laurie has great taste. Believe me the color she suggests is the best for your yard, but you need to be patient since living art needs time to grow to its full size.

Laurie is also very patient and good at pushing onsite contractor to deliver the job. The contractors work with her are also friendly and polite and listen to you. No remodeling/upgrade can be perfect all at once since you may change mind during the project. I changed the location of control panel a couple times, and the whole team are supportive.

At the end of the project, me, Laurie and her contractor sit down and had green tea while enjoying the finished backyard together. Hope your yard modeling also leaves a great and joyful memory.

Chavalah Mathieson of customer support was a tremendous advocate in ensuring our satisfaction. Additionally, her field support staff of Tino, Johnathan and Ivan were excellent in doing the work in a professional, courteous and timely manner, always communicating with us to ensure our satisfaction. My wife and I highly recommend Black Diamond.

Black Diamond recently completed full landscaping on all 4 sides of our new house. It was a large project that started with a dirt lot and ended with raised beds, pavers, concrete, grass, and plantings. It turned out beautifully and we are very happy with the end result.

Laurie and Randy did a good job of managing the work of their many subcontractors and figuring out the details. Laurie is a very experienced landscaper – she really cares about the plants and knows them in and out. She helped us a lot with expert plant selection and advice. It was a pleasure working with someone that cares.

Construction projects are never perfect. The best one can expect in this industry is when any issues get owned and resolved. Black Diamond demonstrated themselves to be a reliable and trustworthy contractor in that sense.

We first heard of Black Diamond from receiving fliers in our mailbox. When we finally made the decision to renovate our backyard, we contacted them for a consult and from our very first meeting with Jeremy Ousset, we were convinced that he was the one that was going to bring our vision to life. We had a very rough sketch of what we wanted, and Jeremy was able to incorporate it into a beautiful design.

We were unsure of which specific styles and colors, but Jeremy met with us several times at multiple locations and brought materials to our home so we could see them first hand before we made a decision.
Once the work began, Jeremy frequently visited our home to ensure the materials and the work being done was correct and on schedule. In some cases, it wasn’t, and he was quick to resolve the issues so there would not be a delay in the project. The team was great about keeping the mess to a minimum and securing the space to ensure individuals that weren’t supposed to be on our property weren’t able to enter. The team was also mindful of our family, and always coordinated “loud” times with us to avoid disruptions in our schedules.

There were several occasions when we discovered additional work needed to be done, but it was outside of Black Diamond’s scope. Jeremy was very knowledgeable and was able to refer other vendors to us, who were also great!

A few months after completion, we noticed some of the pavers settled and we needed touch up to fill up some of the gaps. The team came back soon after we notified them to assess and brought the materials over that was needed for the touch up.

We are very happy with the results and the continued service we receive. We host gatherings in our new backyard often and have received many compliments. We hope to be able to remodel our front yard in the future and plan to use Black Diamond again.

After 15 years, we were finally able to make over our front yard and contacted Black Diamond. Wow! We could not have hoped for more. Senior Designer/Project Manager, Jeremy, was professional, friendly, and knowledgeable. He listened to our ideas, told us what might and might not be possible, and made suggestions based on our ideas. He understood our budget limitations and was always conscious of that when we wanted--or needed--to make a change. The process takes time for the design, the contract, and then the execution. The project crew, led by Jesus, was excellent. They were hardworking, professional, and always respectful of us and our needs. We hope to start a backyard project in the coming year and will definitely reach out to Black Diamond and Jeremy.

This was our second paver job with Black Diamond. The first install a few years ago went flawlessly. They even went beyond our expetations with the service provided. The recent install we had came with a few hickups along the way. Chavalah and the service team was very concerned and receptive to seeing the install thru until we were completely satisfied and happy with the install. Even after we had paid in full. Thank you Chavalah and team for your integrity and customer concern. In the end our yard is absolutely beautiful
Thank you Chavalah

BLACK DIAMOND PAVERS AND LANDSCAPE IS NOT HONEST! My project cost was CLOSE TO $80,000 and they did not follow through on multiple issues; Black Diamond failed to Install several expense items and caused much damage to my property. Their reactions were shallow at best, basically empty promises. This list included failure the install 'caps' (detailed information follows), no pavers in the courtyard and no pavers in two other areas. Their so-called front yard irrigation was a joke, Worse yet they damaged some of my existing pipes and then Scott told me I had to pay their installers to continue with the front yard. WHAT? ,(with these leaks and valves left open, my water bill increased by over $200. Additional damage was caused around certain areas on my house, they had someone come out and he 'started' repairs, BUT he never came back.

At last count I have in excessive of 129 emails, about 20 Voicemails and tons more phone call exchanges.

When after many weeks with no replies I contacted the BBB, this was an exercise in futility. Basically a "He said They Said'' scenario. To add additional frustration and @@@@ I then contacted Damond Certified, of which they are members. This was another NIGHTMARE. They couldn't do anything as I had already filed a complaint with the BBB, another total wasted effort.

Somehow during the failure to complete my project, Black Diamond management got involved. Even the CEO / William C made MORE EMPTY promises; like, we want to make you happy. He sent out their Operations Mange (I think this was his title).

More waste of my time and increased frustration and anger. The team came out and heard (I didn't say understood). We started at the front door - my unfinished repairs. Next the FAILURE TO INSTALL CAPS IN MY COURTYARD. after our discussion I thought we had moved on BUT he came back to the caps issue - and get this he said, "We don't do this!" I have several emails confirming this would be included. I provided copies of emails stating this was included. He again said we don't do this as it would cost about $5,0000, $6,000. He said my / their Project Manager, Scott lied.. he basically threw Scott under the bus.

After this I strongly worded, " I'VE HAD IT WORKING WITH YOU.

I am now working with California State Licensing Board (CSLB). And during this time, I am sharing my NIGHTMRE with the audiences that be Social Media, YELP and other forums. I know this won't do anything for me, but I hope it makes you think twice before you hire Black Diamond Pavers and Landscape to do your job.

Jim, Jorge, Joan and everyone else that worked with us to fix up our back and then our front yard did an amazing job, beautiful pavers and amazing landscaping, you really can't go wrong if you decide to go with them. It was a joy working with them from start to finish.

I've attached some before/after photos.

Michael Gurtler (Senior Project Designer) - Must use for all Landscape / Paving Needs

Responsive, honest, professional, adaptable to our wants and needs - could not ask for a better Project Designer from design to execution. Our backyard landscape was hard to access and on a slope, Mike and his team delivered beyond expectations. When extenuating events occurred (e.g., discovering a massive trunk under the dirt, third-party delivery truck stalling in neighborhood street, etc.), Mike immediately took action and addressed the issues to ensure project remained within reasonable timelines and within agreed budget. Furthermore, when we decided to pivot from original project plan, Mike was very receptive and easy to work with. Will definitely use Mike for future landscaping and paving needs!

Project Scope included:
Demolition / removal of old retaining wall made out of railroad ties
Demolition / removal of steps made of made out of railroad ties
Installation of new retaining wall (Belgard Belair Wall / French Drain / lighting)
Installation of Belgard landing slabs for steps
Installation of new retaining wall to prevent hillside from falling into home (Estate Wall /French Drain)

Always great experience.

Pleasant, efficient, local and do a great job. Can tend to all your needs.

They do everything landscaping and do it very well. I have used them for over 10 years for everything in my yard and have been very happy.

Always responsive, courteous, and knowledgeable! Thanks for all you do!

Great service, always dependable!

Good jobs