Appliance Repair reviews in Cranberry Township, Pennsylvania

Very knowledgeable, skilled and friendly! He was outstanding and service was above just repairing the refrigerator. He gave helpful tips and advice! Thanks

The technician was very knowledgeable and helpful in explaining what was wrong with the machine. Went beyond the call of duty. He’s a great asset to your company. Paul did a fantastic job

Paul was very professional and knew what He was doing. It’s a shame Sears ruined our experience by constantly reminding us of nothing other than the day Paul was coming and and flooding my emails with nonsense. I can understand 2 reminders but it was totally overkill.

Kept me updated on arrival time. Appreciated the repairman’s experience and expertise in diagnosing the issue. Highly recommend James.

This is a front and a lie. Sears does not operate at this location. This is a piercing and tattoo parlor.

John is the absolute best!!! He fixes every issue I have had with my tractor. So great to know that it will be done right the first time! Thank you and John!!

Marcus was very professional and efficient. Very friendly and knowledgeable as well! We are repeat customers and we had a great experience as long as the other times they have been here replaced parts

Knowledgeable plus gave me a good recommendation. Was honest. Professional.

The service technician was awesome. Although the first guy that they sent told me that I could keep using my washer until it got fixed, he was sadly mistaken because it wasn’t working right and it turned into a big pain in the butt trying to get it to drain. Neil was awesome. He did fix the washer and then he found out that they required for me to buy a brand new one which was annoying because I waited two weeks to have mine fixed now I have to wait even longer to hear back from the company to see which way to go with this situation. But Neil was great. The wait time to have my washer repaired/replaced is unacceptable.

Jason was great. He showed up on time and diagnosed the problem, ordered the parts and made the necessary repair. After 5 weeks of waiting, jason has renewed our faith in Sears home service.

Excellent service.
Technicians arrived on time, diagnosed the issue, and performed the repair.

This repair man was wonderful my Mother in Law is 92 and she loved this man
Thanks again
Tom Maguire

We called for repair on a refrigerator and gave them the specific make and model that we needed repair. They messaged that they would arrive between 8-10am, but never showed up until after 1:30pm. The technician was unfamiliar with the unit and decided not to service it. Waste of an entire day waiting for them.

Sal was super professional and helpful with my dryer. Highly recommend.

Bernard was professional and courteous. He made sure I understood the issue with our dryer. I was presented clear options. And he repeated everything for my husband on the phone.

Marcus is a wonderful service technician. I couldn’t be happier with the service. HOWEVER, upon calling to check on my service date I was abruptly made aware that SEARS is now using Samantha an AI, for you to speak to. After trying to get answers to my question, she said “I detect some frustration from you “!!!!!!! I have news for you, the older generation is not going to be happy about it, and neither am I. You are losing sight of what real customer service should be!

Poor customer service! I have been rescheduled 3 times now and can only deal with AI and not a real person. I always thought Sears was reputable business but I am very very disappointed not to mention the frustration of having a window of when they will arrive between 8-5 pm. They were no show twice without even contacting me. Let’s see what the 3rd rescheduling brings.

He was wonderful to work with. Very professional and did such a great job! I would highly recommend him!

Scheduled an appointment 1 WEEK in advance (earliest opening). I got "reminders" every day for a week confirming the appointment. Day of the appointment NO ONE SHOWS UP.
Don't waste your time with these people.

Paul was professional and knowledgeable
He explained the problem and ordered the part immediately. We received the part days later.
Very satisfied with Sears Appliance Repair

The number one problem is the lack of any accountability. This is related to the use of AI to the complete exclusion of human beings. First, the technician failed to show for the first scheduled appointment. This despite repeated assurances from AI assistant that they would keep the appointment. Four hours wasted. No live person to address. The second appointment was kept and on time. But no resolution was made. And the promise to fix the machine in “a week or so” for about half what it would cost to buy a new one was, at best, a guess. It could have taken months to get the part in today’s world. Never use “Sears”, which isn’t really Sears since they’re out of business. A fiasco and waste of money and time.