Remodeler reviews across the US

Verl and his crew did several renovations on our house in NW DC, including completely remodeling the master bathroom. It was a fantastic result! We were very pleased with the attention to detail (especially in the initial design phase), the constant flow of information during the process, and the quality of the work. That was several years ago, and the bathroom is still in great shape and looks amazing! Highly recommended!

We have always felt relieved to have Verl Dyer (of DreamMaker Bath & Kitchen in NW DC) in charge of a home project, from simple repairs to large improvements. Over the many years, Verl has replaced the wood floor, created built-ins, installed kitchen backsplash tile, replaced historic windows, and completely remodeled the bathroom. He has also done countless projects for our small condo building. We can always count on Verl for better quality and personal attention.

We used Dream Maker Bath and Kitchen to rebuild and remodel our laundry room, which had to be completely destroyed to deal with a major plumbing issue. Verl and his team did an excellent job. He made very helpful suggestions throughout the process and the team provided high quality work in a timely fashion. The entire team was friendly and easy to communicate with. We would be happy to use DreamMaker again in any future project.

What impressed me most about Case was that they started when they said they'd start and they finished right on time. This, along with the progress that was evident daily, made the three weeks without a kitchen less unbearable. The final result was just as rendered or better. We enjoy it daily. Case gets A+ scores all around.

Luis Gomez

Everything was top notch. Shaun and Bill (the crew) were very polite and careful to leave the work area clean at the end of each day. They were compliant with the Covid-19 protocols. The design and management crews were awesome as well.

As expected, since I've used Case's handyman division in the past, the full renovation with Case's team is superb! Plus, the great insights and 'hand-holding' we got from our Project Manager, Tom Craze, were very helpful and appreciated.

Dan the master plumber arrived early, quickly diagnosed the problems we have been having and solved them quickly at far less cost than we had anticipated. Another great example of Case Design/Fred service.

It's been over two years now since Case Design designed and built a sunny extension to the south side of our home, and my wife still remarks from time to time, "Have I told you lately how much I love this addition?" It is our "go to" place to relax after dinner with a glass of wine, and a book ... or a movie ... (or a camera when the wild life is performing on the other side of the windows). The upgraded kitchen draws raves from visiting friends and the upgraded bathroom usually gets a "Wow" or a "Go look at the bathroom, dear."

Our architect, Matt, did a fabulous job of seemlessly tying the new space into the existing structure. Chuck, our structural engineer and day-to-day liaison cleverly addressed the quirks that our existing house revealed as its coverings were removed. George, our project manager, kept all the different contractors scheduled with precision. John, our lead carpenter rendered the drawings into wood, glass, and stone and was a pleasure to interact with. My wife asked, "Can we keep him around when the addition is done?" John was also very gracious about our beagle when he routinely found her head in his lunch pail.

Kudos also to the foundation builders (Paul could probably stack crystal with his earth mover) and to the roofers and siders who worked on some of the coldest days of that snowmaggedon winter. Chris worked side by side with John and then built our whole deck by himself after the house was done (and the snow was gone).

When everything was finished, The addition that Matt designed looked like it had been built as part of the original house (except that everything was new, shiny, and functional).

Case cost a bit more than other routes we might have taken, but it was worth every penny. We will probably call on them again when we are ready for our next project.

I used a big box store to help me with my renovation of my kitchen. This was a mistake... after seeing everything a company could do wrong, I discovered Case.

I've had them finish my garage, and basement, redo a bathroom and put an addition on the house. Carpenter Chris has great instincts to handle unexpected things behind walls. I don't have to double check on the work & they guarantee if anything goes wrong with the work they do, to fix it. If you're tempted to go to the local big box store, prepare that you'll have to be the foreman of the job.

I had Case do some work for me a couple years ago. They were expensive, but got the initial job done. I had them run a dryer vent from the inside of my house to the outside. That part went OK. My AC maintenance guy had to come out about a year later because the heat pump motor burned up. When he opened the casing it was completely loaded with dryer lint. Case had vented the dryer right in front of my heat pump so all the lint was blowing straight into it. My AC guy told me that helped shorten the life of my unit. I was getting a bid on some other work and I told Tom Dodd what had happened. He agreed they would come and make that adjustment. I didn't ask them to pay for my AC motor. Just to redirect the vent away from the unit. I would think a very easy fix. Their bid for the new work was almost 3x's the other bids, so did not get the job.

I have sent 4 emails to Case over the last month asking them to make this simple change that they had already agreed to do. My new heat pump already is filling up with the same lint. Obviously whoever decided to vent the unit directly onto a heat pump did not think through the consequences. All I asked numerous times (and they agreed when there was other business on the line) was a simple adjustment.

When a service business doesn't return phone calls when there is a really small problem with their work I don't think that's someone you want to do business with. What will they do when there is a big problem?

I sent another email yesterday morning telling my contact if I did not hear back from them I would start letting others know they don't keep their word and ignore you when there is a problem. I have not heard back. Obviously they don't really care what their customers say about them either. Take your business elsewhere. They do not take care of their problems, even after committing to do so.

Great job by Case Design and Remodeling. Specifically, I had to do a plumbing job and their plumber, Dan Stewart, was very professional. On time for appointments, very quick and great at resolving even complicated plumbing issues. He was very proactive in thinking about ways to save the customers' money. Highly recommend him personally, and the company in general.

Case did a top-notch jobs from the design/discussion phase down to the finishing touches. Matt Dirksen patiently went through the designs to find the right solution for us, and then turned the job over to the very competent construction team. There will always be a few hiccups in a major project but Case was able to help us resolve these issues. So overall a very professional outfit, with lots of choices, and good subcontractor relationships.

We used case for a complete kitchen remodel. They worked with us through several iterations of the design until our vision was realized and we were happy. Executing the work was done well.

We inherited a home built in the 1960s and was in need of updating. We spoke with the Case design team 2 years ago to do the main level of the house which contains the kitchen, living room, and dining room. The house was dark and closed in, we wanted it more open. Working with TJ, Melissa, Tom, and Bill we got the kitchen of our dreams.
So, when we decided to update the lower level, we again called Case as we knew the professionalism and care they put into their work. We learned that TJ was no longer with them, so they put us in touch with John. So along with John, Melissa, Tom, and Bill we have just completed renovation on the family room, mud room, and laundry area, along with a hallway of cabinetry.
The Case team we continue to work with are like family, they all checked in throughout the projects, wanting to make sure that there were no issues.
In a couple years we will definitely be calling on them again as it will be time to do our master bedroom and master bath. Thank you Case for your exemplary employees of TJ, John, Melissa, Tom, and Bill.

My 1920's townhouse has been in a nearly constant state of renovation and repair since I purchased it 7 years ago. I have worked with the professionals and craftsmen at Case Design on two major renovations and a handful of smaller jobs. In addition to producing award-winning designs and high quality work, the people at Case were also of the highest integrity, reliability and responsiveness. Both the process and the result of my renovation projects with Case were wholly satisfying.

Case Design redid our kitchen and did a fabulous job--it involved enclosing an old backporch; enlarging our dining room; turning the old kitchen into a pantry; and adding a half bath. Matt Dirksen was the designer, who was tremendously patient and helpful. We could not be more pleased with how everything turned out. The new kitchen is gorgeous and the entire first floor has been reworked and is much more functional. Moreover, Case stands by their work; they have always addressed any concerns we have and worked with us on follow-up projects. We highly recommend them.

We were so pleased with the job that Dave Vogt, Kwasi Hemeng, Neil Martin, and Pat Fagan did on our home addition. Over only four months, the CASE team built an absolutely gorgeous, windowed family room and powder room first-floor addition with a spacious, light-filled basement bedroom underneath. Although not the least expensive option out there, we were glad we chose CASE for the quality of the design and construction, as well as the customer service experience we received. Throughout the duration of our project we received thoughtful, timely written and in-person updates. As issues arose (and, really, only minor issues came up), they were dealt with quickly, professionally, and within budget. We felt comfortable with all team members that were onsite, and were able to live through a major renovation with relatively minimal disruption to our everyday lives. The project wrapped up ahead of time, on budget, and better than we expected - what else can we ask for? We highly recommend CASE and would certainly go back to them for any future projects that come up.

Case has come to my house 45 times over the past 21 years. They are terrific. They're responsible, tidy, respectful and skilled. Each day at the end of the work time they leave the area spotless, which I greatly appreciate since I have a curious cat. I've used them to build two bathrooms and re model my kitchen, plus dozens of cosmetic jobs, everything from adding built in bookshelves, to trim, to painting, you name it. Two weeks ago I discovered a leak in my basement and Case was out the next day. They located the problem quickly, and the following day sent a master plumber to replace the cracked pipe.
That's real service!!!

I recently had some plumbing work done by a craftsman from Case Design Fred Remodeling. I could not be happier. Everyone from the office personnel to the craftsman that came to my house were professional, courteous. Both are extremely rare to find today. I consulted with the craftsman before hand on what was to be done and took his suggestion on what to buy. An all around positive experience.

I own an electrical company and we have done work with Case Design for 20 years. Dave Vogt and the whole team at Case Design do a great job developing a design and the completion of construction to keep the project on schedule. They pay great attention to the needs of the homeowners.

Case Design did an excellent job in designing and building a master bedroom/bathroom, walk-in closet and laundry room over an existing one story addition. From the outside, their addition seamlessly blends in with the rest of our house and is just beautiful. Dave Vogt and Kwasi Hemeng designed a lovely space inside as well, with a lot of natural light and well-thought out spaces. They listened to what we had to say, made excellent suggestions and were very responsive during the construction to any concerns/questions that we had.
Our project manager, Neil Martin was also wonderful. He took the time to explain the technical details of the project, and the scheduling, so we knew who would be at our house and when. All the workmen were very professional, and everyone made an effort to keep the dust and dirt out of the rest of our house.
our project was originally scheduled to be done by mid-January; however, Neil was able to have everything done by the week before Christmas. What a gift that was!!
We have been living in our new space for several months now, and are thrilled with it. Our only regret is that we didn't do it sooner.
Thank you, Case, for making this dream come true.