Landscaping reviews in Coventry, Rhode Island

Updated 5/21/19

Changed my rating from 1 to 3 stars.

Upon writing my original review I was promptly contacted by the company and they agreed to come back and make it right. Bob came and talked to me about what I had wanted done and even gave some suggestions which I agreed with. He took time to make sure he was 100% aligned before cutting, and checked with me to see if it was done right. He even took down some dead branches. The results look great.

It’s frustrating that it took writing a review and all this time and back and forth headaches to get this done, but I do appreciate a company that is receptive to their customers and want to do the right thing.

——————————————————————————
Original Review 5/14/19
The Tree Service is a joke. So much so I, and my family and friends, may have to switch lawn care companies after this.

I hired them to remove tree limbs from a few trees. Mike came over and seemed very knowledgeable and wrote very specific instructions on what limbs to cut. I was very hopeful that this would turn out well.

I got a call the day they were suppose to come. I called their office as I wouldn’t be home the next day but they said that should be fine. When I got home I took a look and, not only did they cut the wrong limbs on 2 of the 3 trees I asked them to cut, they cut large limbs from the wrong tree! Mind you, this tree was about 20 feet away from the tree I wanted cut so it’s not like it was close. Those limbs were giving some privacy so now I have to deal with that.

I called them and Mike came down to review. No offer to refund any money, but did offer to plant some trees to help with privacy if I wish (though that was just a friendly handshake so we will see). Fine, I asked him to come back and cut the large limb from the correct tree. They came back, I went out and explained what limb to cut, then had to go to work. I came back and STILL they didn’t get it right. They cut some limbs but not the main limb I asked, and broke one of my fence caps in the process. They did repair the cap, but that took about 3 weeks for some reason. Now this is getting ridiculous. So I called back and was even thinking I might just leave it as is so as to not need to deal with this anymore. After thinking about it a little I decided I should get what I payed for and get the correct limbs cut.

I reached out now about 3 or 4 times trying to get something scheduled to get that limb cut as I had payed for. Now I get a call saying if I want it cut I will have to pay for the service!

So to reiterate, they cut down a large limb from the wrong tree, they had to come twice to cut down the correct limbs from the 2nd tree, and they didn’t cut the large limb I had asked them to cut originally, and now they are asking for more money if I want them to cut down the limb I had asked them to cut the first time! Oh, and they originally came in January and it is now May when I’m writing this and it still isn’t resolved.

I really had high hopes after talking about the work we wanted done, and the machines they use so as to not damage the lawn, but do yourself a favor and look elsewhere.

If I could leave zero stars I would. Laurie needs to learn customer service!! They overseed the lawn a day before torrential down pour’s and she blamed me for giving the ok for them to come. They left a message they were coming. I couldn’t call back until after hours. They came. They know the seed wouldn’t stay. Thank God for companies like Trugreen who came and reseeded my lawn! Stay away!!!

In response to Seascapes reply:
I didn’t ask for ANYTHING! Laurie in the office is rude! The only thing I asked for was for you guys to make sure that didn’t happen again. I was going to continue service with you. Apparently according to a bunch of other reviews of you guys,you guys have have attitude problems with your customers.
You guys were paid... yet still find something to argue about! Good luck with your business. Yes... I mean that sarcastically.

I am new to the service but so far so good. They are doing exactly what I needed, making my lawn look great. They also dealt with a Japanese knotweed infestation and it was included in the package.

Rob came out to provide a quote for trimming a row of Canadian hemlocks for me in a Boston suburb. He was very professional and helped me understand my options. Although we didn't end up using the service I would recommend this team especially for more complicated tree-work projects.

My lawn is the envy of the neighborhood and, as a result, many of my neighbors signed on with Seascape.

I wish I *could* review SeaScape lawn care, but I have been unable to schedule service. On March 30 I left a message on their answering service in response to a flyer I received in the mail. When there was no response, I called again on April 3 and was informed--rather curtly--that someone would be in touch in a week or so. That was three weeks ago. Perhaps the landscapers do excellent work, but those of us who can't get past the front office will never know for certain.

My lawn has never looked better and healthier. It stayed green all summer without sprinkler system. I don't know what Seascape does but whatever it is I will continue using them. Also, customer service is excellent!!!!

Seascape is very responsive to any requests I have and personalizes the care that they give my lawn. Their employees are always very good at listening to my concerns and explaining themselves. Unlike the nationwide companies, they don't follow a script and are more than happy coming back to perform follow up care.

I have been using this service for several years. While satisfied with the care of my lawn I am continually frustrated with customer service. They are rude and have trouble keeping important information in my account. I get calls before each application asking the same questions. It is very frustrating. I always end phone calls with them feeling as if I have done something wrong

My lawn had suffered for years. I tried the do-it-yourself method of lawn fertilization and it got progressively worse. I hired another lawn 'specialist' and for the next four seasons the results were less than stellar. My lawn guy kept making excuse after excuse and ultimately blamed me for the bad results. I saw SeaScapes on a TV ad and called them. They came by and diagnosed my problems and gave me a solution which included changing the way I cut and watered. I followed their suggestions and my lawn has never looked this good....ever! I am so pleased with the results, their customer service and the technicians. I went with the Platinum plan which includes fertilization, core aeration and over seeding. I actually get compliments on my lawn....thanks SeaScapes!

UPDATE: Seascape replaced the grass they damaged

First and last year with seascape. After a treatment in July, there were large obvious fertilizer burn spots in the front lawn. The grass is 3 year old sod and is fully irrigated twice a day four times a week as it gets full sun. It was also aerated last fall. So, you can imagine my dismay when being told that the lawn was in this condition due to the “heat.” An interesting story because the entire front lawn gets full sun, yet the fertilizer burn is clearly isolated in two spots. After two calls, no refund was offered and we were told they’d “reseed in the fall if the grass doesn’t come back.” Hopefully their reseeding job isn’t like their fertilizing job. If you value customer service and care about your lawn, please look elsewhere. By the way, we’ve had professional lawn care with different companies with similar summer heat and this has not happened so their excuse is garbage.

I cancelled this year after being with them for 2 seasons. My lawn was browning and full of weeds this past spring, despite all the rain and the fertilizer application they'd done. I called them about it and the service tech they sent out said the lawn was suffering from drought. Really??? After all the rain we had this spring? They did nothing about all the weeds. The service was great the first year, went downhill the second year, and by the start of the 3rd year, was appalling, so I cancelled.

I absolutely love SeaScape. They do both my lawn (which is absolutely beautiful), but also my business for vegetation control. They are neat, caring, very conscious, ... I could go on and on. Some lawn care companies drive up to your property, sit in the truck, write a few things down, and then leave. I receive an up-to-date statement each and every time. Go with the best!!! SeaScape!!!

The Seascape crew have come to my house to treat the tree in my backyard a few times. They are always professional and courteous even having to deal with the dog waste that I forgot to pick up before their arrival. As for the tree, they have brought it back to life. Great job and thanks for giving me the extra yard work in the fall. : )

I have used this company for about 5 years now and have paid upfront each year they have serviced my lawn. My grass was beautiful when I started with this company and over the past 5 years I have noticed there has been a steady decline to the point now where it has never look so HORRIBLE. I'll be cancelling my business indefinitely with this company this week.

While I am not personally a customer, I did watch them drop chemicals yesterday with a very large motorized machine and it was done in a very careless manner. The owner should probably educate his employees on how to properly clean up after they drop harmful chemicals. I should not have to walk my dog after they are complete only to see chemicals all over the road and not on the lawn where they belong. The proper way to clean up after dropping lawn chemicals is to use a broom and not a blower. You would think a company that does this for a living would know this fact.

My lawn has never looked better! I had another lawn company for many years prior to Sea Scape, and the lawn had so many weeds. It was in such bad shape that I needed to remove and replace the entire lawn. My weed problem has been resolved and the grass is beautifully green and thick. Thanks so much Sea Scape!

I switched over from truegreen in an effort to support local business. The first and second application went ok, the second ending on May 31, now it’s july 22 and they have not been back. I called once and they seemed like they had forgotten, if that’s possible, but assured me that they would return that week. They didn’t, that was last week. I called today and they told me Wednesday... we will see, but my lawn is suffering I know that there are appropriate times to put these treatments down and I fear that time has passed. Hopefully they turn it around and I can continue to stay local.
Update: They finally came and put so much fertilizer down that my street smells and my grass is burnt to hell. This is a problem. I paid upfront with the expectation of quality work.

They make our yard look amazing this is October 6 2023 looks like a spring lawn.

Before I signed with SeaScape I had another company doing fertilizing and weed control and my lawn was plagued with crabgrass. After 2 years of SeaScape my lawn looks great. I would highly recommend them in an instant.

This is the 3rd year I've used SeaScape Lawn Service, and I'm pleased with their workmanship. They did an outstanding job trimming my small tree that needs pruning and continue doing a great job maintaining weed control and delivering on time.