Plumbing reviews in Cranston, Rhode Island

As a homeowner and landlord, I have used Malone Plumbing several times over the years. Each time they have been courteous, professional, and honest. Before even describing your problem, they tell you their rates and the baseline of how much the visit will be. While other plumbers I've used had a 1 hour minimum with 30-60 minute increments, Malone has a 30 minute minimum with 15 minute increments, meaning if they do a job for 1 hour and 7 minutes, you're paying for 1 hour and 15 minutes instead of 1 and a half hours.

Their transparency and honesty is what keeps my business. They do the job quickly and with the minimum parts needed, if any parts are needed at all. They make sure they do the job right the first time, verifying with the customer that everything is working correctly, and are well-trained for any job, big or small.

I just had Andy and Jerell finish up some repairs in my place of business. They came right on time and were nothing but professional through and through. I was able to understand what they needed to fix and why. I would definitely recommend Malone Plumbing for any repairs you need. Make sure they send you the dynamic duo.

I had the best experience with Malone plumbing. My hot water was out and they not only gave me the best price around but the office and service professionals are impeccable. Jarell and Andy came out. They were knowledgeable, friendly and explained everything they repaired and how it worked. They are amazing with pets!! Jarell even helped my elderly mother bring in her garbage can. I would recommend them to anyone who needs plumbing and heating services. ⭐️⭐️⭐️⭐️⭐️

I've had great experiences with Malone at two properties, from boiler maintenance to gas pipe installation to troubleshooting a leak. They have been professional, prompt, and up-front about their pricing. I appreciate that they bill by 1/4hr so I only pay for the time they are here. They are always working efficiently when they are on site. I've been impressed with them and had no recurring issues with their work. After years of cursing the plumbers i worked with i am very happy to have found them.

Can't say enough about Malone. Our condo has been using them for about a year and they've always come through with both big and small projects. Their plumbers are professional, friendly and they do great work. They are reliable, honest and their prices are fair. Eric & Jarrell just finished a large job for us and we couldn't be happier. I highly recommend them as a company you can trust.

Lit a pilot light and took 5 minutes for an elderly lady. Charged $850. Fought the price. Total Rip off company. Never again!

Very satisfied with Malone. I feel they are trustworthy and haven’t ever ripped me off as other companies have. All the plumbers that have come to the house are very courteous and friendly. They always do a good job and don’t overcharge me. I had a gas leak in my mechanical room and no one could figure out where it was coming from. Happens it was the line to the generator and Eric did an outstanding job fixing a very difficult fix with very tight access.

Great Service!!!

Very professional and fair price

Jeff was great! Highly recommend!

Professional and reasonable plumbers. Know their trade.

Every time I call to get in touch with them they never answer and when you leave a voice-mail they won't answer.

Fixed a problem I've had for 6+ years. Very impressed

5min at this call and a charge of 95$ to say it's not happening now. I'm not saying there shouldn't be a charge but$95 for 5min

They were great very friendly and new right away what the problem was. There price was very fair. I would definitely recommend Auteillo Plumbing and Heating.

We went a week without heat. Schedule tight and got the wrong part from supply house, so when I called on a Saturday to insist they do something they finally fixed it. And charged me at their overtime rate.

I've used this company several times and the experience has been excellent they responded quickly and repaired my water heater. I have confidence in this company and see no reason to use anyone else.

Very responsive, very professional. Resolved my problem with steam heat radiator and discovered unexpectedly low gas pressure causing low furnace performance. Responded quickly to my problems, understood my urgency. Highly recommend

Autiello Plumbing is always professional and makes sure the job is done right. From leaky pipes to new plumbing install they do it all. You won't be disappointed you called them.

EDIT: This story speaks for itself. It stands to note that the owner felt so threatened by this review that he went back and invented a bogus schedule and unbelievable story about GPS tracking to try and make himself look like less of a heel. I am not mistake about the times I mentioned. And the fact of the matter is that this plumber could not handle setting up an extremely simple well pump.

The water in my house completely shut down 24 hours after I had major surgery, creating a major a emergency in my home. Autiello thought it wise to send a clueless/newbie apprentice to take care of this emergency - after 6 hours of screwing around, the owner of Autiello Plumbing instructed his apprentice to walk off the job, claiming that it was too difficult for him to complete. I had another plumber come out 20 minutes later, and it took him less than 30 minutes to fix the plumbing.

This plumber sent an apprentice to work on my plumbing. The apprentice stayed for over 6 hours at my house, almost until midnight... on a Saturday. This man's attitude and communication were deplorable. It was obvious that he had no idea how to install the replacement equipment he needed for the project, as he called his boss every 10 minutes for hand-holding instructions throughout the entire 6 hours he was here.

Do not use Autiello plumbing for anything. They can't handle the simplest of projects.

I woke up at 2am when there was a wind chill of -30° to find I had almost no heat on my 1st floor. I called at 7am and they were here at 8:30am.
I've been using Autiello Plumbing for at least 10 years and they have never disappointed me.
Professional, Courteous and always get the job done for a reasonable price.
You guys are great and thank you for all your help over the years especially this time !