Reviews of local pros in Smithfield, Rhode Island

1/19/2025 Excellent customer service once again! I called Prime Heating this morning about a possible problem with our oil tank. The technician who came to check the tank was polite, professional, and very thorough. Fortunately, no problems were found and we have an explanation for the issue for which we called Prime.

First Review: We are new customers with Prime Heating & Cooling, LLC. Michael just finished our annual furnace cleaning and we are extremely pleased with the service. Michael was polite, thorough, and very professional. After completing the cleaning, he gave us detailed information about the furnace which was very helpful. Excellent customer service!

8/27/2024 Last Friday, we found a small amount of oil on our basement floor. The smell of oil was obvious and we assumed that there was a leak. The tank was 60 years old and it was clearly time for a replacement. We called Prime Heating & Cooling, explained the situation and within an hour a technician arrived. James found a leak on the bottom of the tank and was able to put a temporary patch in place. He was very polite, professional, and provided us with information about the process to have the tank replaced. I called the office and we were able to schedule the replacement for today.

The technicians who were here today to remove the old tank and install the new tank did an absolutely outstanding job! Victor, Kevin, Luigi, and Dan completed the removal of the old tank and the installation of the new tank in 2 1/2 hours. They were all polite, professional, very hard working, and absolutely terrific! They also did an excellent job of cleaning up the work area. We are very pleased and very impressed with the work that was done today! Of note; I am extremely sensitive to oil and gas smells. I was a bit concerned about how bad the smell might be while the work was being done but remarkably there was only a faint oil smell and it dissipated within a few hours.

The service was very good and the company did there best to resolve all issues that came up with our installation. If I needed additional HVAC equipment, I would call Prime again, since they clearly want to do a good job! They also gave us an excellent price on our HVAC system and helped us with submitting rebates.

This RI-based company bent their usual RI service area to help us in eastern CT. Their communications were impeccable. The technician was proficient, knowledgeable and professional. There were several issues with the older furnace in the basement of our home. He recognized all of the issues and repaired each one. The old furnace is running like new. I can't thank Prime Hearing&Cooling enough. 5 stars!

I recently had my furnace serviced by Prime Heating and Cooling, and I couldn't be happier with the experience! Larry and his team were friendly, punctual, and incredibly professional.

They arrived right on time and took the time to listen to my concerns before getting to work. Their thorough inspection and cleaning of my furnace made a noticeable difference in its performance.

What impressed me most was Larry's willingness to educate me about my furnace and provide maintenance tips. I felt informed and confident moving forward.

Overall, I highly recommend Prime Heating and Cooling! They deserve five stars for their excellent service. I’ll definitely be calling them again for any future heating needs!

We have been having issues with our furnace shutting off and were referred to Prime Heating and Cooling. We received excellent service from start to finish. The person on the phone was polite and helpful in scheduling an appointment within a day. The technician, Justin, was punctual and communicated via text. He was very thorough and focused on making sure the issue was resolved. He also pointed out some things I can do so that the furnace/humidifier will run more efficiently. I wish other technicians in the past would have been as helpful.
Therefore we were very happy and satisfied with the timing, communication, knowledge, and professional manner our issue was addressed. Thank You!

Made an appointment for AC that is not holding temp. Was just informed all "cleaning" appointments have been moved to August. They offered me August 25th! They just wasted a week of me finding someone who can actually perform the service I need.

Extremely satisfied with prime heating and cooling. They were prompt, polite, and solved the issue with my AC the first time. Highly recommend.

They were here when they said they were going to be here and they were super quick and efficient to get my stuff fixed

First experience with Prime. The tech was polite, knowledgeable and explained everything to me. Happy to have switched to Prime.

From the install crew to the removal crew, everyone who came here was professional and courteous. They did a great job!
Special praise goes to Victor who handled some tricky aspects of my particular install with complete professionalism. He's an asset to your company.

So far I have no complaints using prime heating. They did have to reschedule from November to January for routine maintenance because of people having heating issues, but that is nice to know that takes priority. Everyone I've interacted with has been super nice, our tech Michael was very pleasant and helpful today and Elijah was super great when he came out last year. The girls who do the scheduling are very helpful and nice as well.

Tech was fantastic super professional, knowledgeable and willing to answer my questions as well as investigate all options.

Excellent customer service. Thankful for Michael who was able to fix the problem and squeeze in a cleaning. Thank you so much!

Very positive experience with Prime Heating & Cooling on our A/C install. Everyone we've dealt with has been pleasant, helpful and knowledgeable. Communication is top-notch as well. They show up when they say they will and get the job done. Couldn't be happier with our cool new A/C. 😄

James was thorough and efficient. I truly appreciate knowing everything is good with furnace.

James from Prime Heating and Cooling took the time to explain the problem I was having with My oil furnace and I trust the service He provided.I will definitely use this Company in the future.

The customer service team was excellent! They made sure to communicate with me every step of the way, from the moment I placed my service call. They arrived at my home quickly, and diagnosed the issue immediately. I will definitely continue doing business with Prime Heating & Cooling, and strongly encourage anyone who is looking for a new company to give them an opportunity to impress you the way they impressed me.

thank you for wasting my time, revd a text at 8am that we are next its now 2pm. Bottom line took off work if you were not going to show up just send a text WASTE

Maintenance man align jets changed filter blead the fule line in a timely and professional manner also dating the tag for the boiler in good running condition

Gabriel was excellent, polite, helpful, professional, and on time.
Happy to share knowledge and ensure I was all set in full before leaving, thank you!!!

Prime Heating & Cooling provided a fantastic experience from start to finish! Jessica in dispatch was phenomenal, empathetic, and helpful. Michael, the service technician, was knowledgable, kind, and professional. What a great team! The positive reviews are spot on! I was so impressed with the service received that I signed up for a membership, with absolutely no pressure from Prime. Keep it up!