Reviews of local pros in Smithfield, Rhode Island

5 stars and if more were offered I’d go for all of them.
When the furnace stops working and the temperatures outside range from minus 0 to single digits — all while you’re out of town, it’s stressful. The thermostat read 45o when I walked in, so the house was uninhabitable.

Carjon got someone to the house super quickly and within a few hours we had a diagnosis of our 10-year old, ice-fried furnace, a recommendation and an estimate.

I can’t say enough good things about Elijah, Jared and Kevin, the crew who came to remove the old furnace and install new.

They arrived with nothing but professionalism and a positive attitude and left the same way, after working 8 hours in a freezing cold attic. With no breaks. Before they rolled out, they made sure to leave the house as clean as they’d found it — maybe cleaner ; )
In addition, Elijah patiently went over everything, including how to operate the new thermostat and helped with setup for remote access.

I highly recommend Carjon if you value prompt, efficient, professional service.

Simply said, from sales to install & office staff, truly professional! The new furnace has given me not only tremendous comfort but peace of mind.
Thank you. I will highly recommend CARJON.

Excellent service. Technicians were very knowlegeable, neat and courteous. Very happy with the service they provided. Can always count on carjon for an accurate diagnosis of the problem.

The worst experience possible.

When I called for a technician to come out, I was told that there is 159.00 fee that would cover diagnostics, labor repairs, and parts were an additional charge. I asked several times if the 159.00 cover any and all labor. I was continously told yes. I had asked several times to make sure.

The technician came and replaced one part, which he couldn't tell me the exact price of the part because he is not given that information by his manager (Amanda). The total for the visit was over $600.00. Even if I was paying for labor he was here for less than 3 hours.

When I spoke to Amanda she told me that it does not matter what I was quoted for the visit I would have to pay the $600+ for the additional labor or the technicisn would be removed and leave.

I opted to have the part removed. She was one of the most unprofessional people I have ever had to deal with. She continued to speak over me and continued to tell me I was wrong.

She also told me that the calls are recorded and she could listen to what was said. I asked her do to that and then she refused to.

I do want to point out that the technician that was here was the only positive thing of my experience. He was polite and professional through the whole ordeal.

Amanda needs to to better. Much better. And so does Carjon.

I wouldn't use them if I was you.

Follow up to Carjon ridiculous repsonse.
If you listen to the recording you would have heard me ask if there was any separate labor charge if a part needed to be replaced and I was told the $159.00 covered the labor.

The invoice that was shown to me didn't have a detailed breakdown of what the part cost and how much the labor was. The technician was here for less than 3 hours and 2 of those hours he was waiting to hear back from the office to see if they could locate a part from the factory instead of using the universal part he had on hand. Which he ended up using the universal part anyway.

Just padding the bill.

Consumers beware. They are underhanded.

Techs were on time and completed my boiler cleaning cleanly and completely! Wonderful to speak to and provided a full written assessment once completed! Thank-you to the entire staff at CarJon!

While this service was contracted system maintenance on multiple home mini-splits, Carjon's Technican, Morgan O., was fantastic. She was very friendly and professional, and completed the maintenance quickly and efficiently. Her attention to detail was superior to all prior Techs who have done this job in the past. She worked cleanly and treated our home with care. We would be happy to have her return for all future appointments.

On a cold and snowy day my heat was off. It was not a battery in my thermostat or a tripped fuse. I called CARJON and never so appreciative of my contract. First, I was called by a technician, next, in the snow, he was at my door! He found that the ignitor wasn’t working and sure enough he had a new one that fit! Thank you CARJON… I appreciate you!

Carjon did an excellent job maintaining my gas furnace. I have been a customer for many years and want to continue with Carjon as long as the company shows concern and treats its loyal customers well.

Had issues with existing heat pump not keeping up in cold weather. Called a couple other companies to look at system & was told everything was fine . Robert from Carjon came out & immediately pointed out ductwork issues & issues with lack of return vents. Knowledge of these systems was immediately evident. Recommended a Mitsubishi hyper heat system & the difference was amazing. House maintains perfect temperature even on nights when temperatures drop to near zero.
Get it right the first time and go with Carjon.

I could hardly be more disappointed in Carjon. I need a new thermostat for our house, which has two systems—one of which has stopped working. We swapped the thermostats between the units, and the issue clearly follows the thermostat. I called Carjon to order a replacement, but the best they could offer was to schedule a diagnostic visit a week away. They couldn’t even confirm if they’d bring a new thermostat that day, suggesting it might be a fuse or breaker issue instead. What a frustrating experience. Carjon installed both systems 5 years ago.

UPDATE: 10/06/2025 : I ordered a thermostat, it arrived promptly, and I installed it myself without any issue. The process was simple and straightforward. It is disappointing that Carjon did not seem interested in assisting with such a basic request or in listening to a customer’s needs. I understand that businesses have procedures in place, but when those procedures hinder rather than help customers, it may be time to reevaluate them.

Regarding Carjon’s response below, to clarify: I was not requesting a repair quote — I was simply asking for the price of a thermostat. Instead, I was told I would need to schedule a technician visit, pay the standard service fee, have the technician confirm that the thermostat was faulty, and then be informed of the replacement cost — all with a 10-day wait. This approach is unnecessarily cumbersome and does not serve the customer well. I would strongly encourage Carjon to review this process and consider a more customer-friendly approach moving forward.

I usually don’t leave reviews but I had to for this company. I was in a pickle with my heating system on Sunday and my company that I usually use for service left me hanging. I called CARJON to see if they could assist and they came right out to help. Joe the tech was awesome, he was very knowledgeable and explained everything that had to be done. Unfortunately they had to wait till Monday to get the part that was needed but a soon as they could get the part they were back at the house installing it and getting my heat running again. Very professional service from everyone involved that I talked to at CARJON. Definitely will be calling them again for service.
Thank you again!!

Been a customer since 2002. Every visit for service or installation has been professional and thorough. Today Alex came to service furnace and as always had a great experience. These folks are the ones to call for all things HVAC.

The technician who serviced my furnance provided a detailed and understanding explanation of what he was going to do and what he found. He has worked in my home before and remembered our situation and past problems; My original booking was not until Feb., but a spot open in my area and I was able to have the check up done much sooner. The experience was totally positive.

We had several quotes for a full home ac/heat install. No, Carjon was not the cheapest. They were somewhere in the middle of everyone else. There were the most knowledgeable and upfront about what was going to be done. Rob made us feel comfortable and reassuring that we were getting the most efficient equipment for our home. He made us feel experience was what we were getting with Carjon. They also used new 454B equipment while the other quotes were still using outdated 410A. How long will it be before the old technology is outdate and parts hard to find? We went with the newer technology that Carjon was offering to us. We ended up doing a mini split on the first floor and a full air handler in the attic for central air upstairs. The entire team was professional and when an issue came up they provided a fast solution. They also installed mini splits for our neighbors across the street after our wonderful experience! We are looking forward to continuing service with them thorough the years to come.

Just had CARJON service my furnace at my new residence. I received a text saying they could move up my appointment by 5 days which I gladly accepted. Dan M and his colleague arrived within the timeframe mentioned and completed the required maintenance. They were both very polite and respectful as well as explained all the work performed in language I could understand. Very happy I chose CARJON and signed up for a preventative maintenance agreement.

The team at CARJON Air Conditioning & Heating is absolutely fantastic! From the very beginning, the process was seamless. Rob came out to survey my home and provide a quote for a mini-split installation; he was incredibly knowledgeable, professional, and took the time to answer all my questions.
The installation crew was equally impressive. They were at my house for two days and were not only professional but also extremely neat and respectful of my home. It is rare to find a team that combines high-quality technical work with such great customer service. I highly recommend CARJON to anyone looking for HVAC services!

The technician, Mike I believe, was very thorough and very courteous, and neat. Satisfied with the service.

Amazing company to work with! They helped me to find the best possible heating and cooling solution for my home at a price that cannot be beat.

The company is small but mighty, striking the best balance of that personal, small business vibe with the benefit of installation and device experts that usually only exist at larger companies. I'm really happy with the Samsung products they installed -- very modern, efficient, quiet, and sleek.

The best part is, my house is so toasty warm now 💕 thank you Prime!!!

It appears that the Prime Team did a very good job in installing the air conditioning unit. Clean working area and very courteous. Don't know how well it works until cooling season starts but assume it will be perfect.

I hadn't had my HVAC system serviced in some time, and it was not blowing cold air. I made an appointment with the help of Rachel, who was fantastic as we needed to reschedule twice due to inclement weather. She informed me ahead of time about possible hiccups as some older systems might need a coolant that is no longer made. I appreciated the heads up and was thankful that wasn't the case. Their technician, Victor came first thing on day of service to run a diagnostic check/tune up. He showed me an old filter that had probably been in the unit for several years, as it was in an area of the house I typically can't get to. He showed me the typical ins and outs and dos and don'ts of the system itself. Fortunately it was an easy fix. He let me ask all the questions I had and took time to answer them so that I could understand. He was extremely personable on top of professional, which made the experience even better.

Prime Heating and cooling was amazing to work with! They were professional, respectful and incredibly knowledgeable. Everything was completed quickly, and they left our basement cleaner than when they arrived. Cannot recommend them enough!