HVAC reviews in Warwick, Rhode Island

Andrew Lambert was great. Knowledgeable and friendly. He and the team did a great job putting in my new heating system. I would highly recommend him.

Justin found the issue pretty quickly. I am so glad that my previous HVAC company was so slow to provide a quote for their proposed solution. It is not needed! Justin did a great job explaining and listening. Only National Refrigeration will be servicing my systems from now on.

I had my HVAC system updated and they did an amazing job. I got 4 quotes and their price was the best for comparable systems. I ended up selecting a Carrier unit. Because this was a rental not my primary home and I already had electric heat and central air I wasn't eligible for most of the energy rebates. They helped me pick a system that met my needs and price point. The workers showed up on time, worked hard, cleaned up after themselves finished an hour earlier than expected. I put a deposit initially and the remaining was due on completion. The admin was awesome and is letting me pay the day after since I got an Amex Platinum just for this situation to earn $1500 in points but the card didn't arrive yet, due to the holiday. Also, I had used them in the past for my home and my rental HVAC maintenance plan. This. Ew system has a 2 yr labor and parts warranty.

The crew sent to our home led by Manny was awesome. They were very professional, informative and respectful of our home. The General Manager Brian Kelly was tremendously helpful in explaining our options and prices for the new heating and central air conditioning systems. I highly recommend this company for all your HVAC needs. God Bless!

The team from National Refrigeration installed a new hot water heater. During the job, the team was courteous, efficient, neat and informative. They explained what they were going to do and got it done in the time they said they would. After they were done they showed us the newly installed system and how to use the sensors properly. I would recommend them to anyone who asks.

***WARNING- DO NOT USE THIS OIL COMPANY!!!*** I have been mistreated from the beginning. When I informed them that I would be converting to gas heat back in the beginning of 2014 and asked them not to fill my tank late in the spring, they didn't work with me. In August 2014, my oil tank was 3/4 full and Petro shows up to fill it. By chance, I happen to be looking out the window and stop the delivery. My oil tank was to be removed the very next day because the conversion to gas was taking place. In addition to losing over $750 worth of oil this month when my tank was removed, Petro wants to charge me an additional $399 early termination fee, and now, on my last bill there is an another additional charge of $100 Premium/Promotion fee. It doesn't stop there. They are now harrassing me by phone for payment. I have paid them on a payment plan in the amount of $250 a month, every month, yet I am still harrassed for payment by phone, after regular hours. This is the most egregious business I have ever dealt with in my life. Please stay away from this company and take your business elsewhere!!!

I had a service call due to a problem with my furnace. A regional power outage caused an electrical surge once the electricity was restored and it burned out some of the components on the heating system. Doug the service technician from Petro Service identified the problem within minutes and was able to get the heat working again. I have worked with plenty of service techs over the years but Doug is one of the best. Petro Oil/Service is lucky to have a guy this good!

Terrible service and the highest price out there. We tolerated paying an extra dollar or more per gallon for oil from Petro based upon the mistaken assumption that we would receive good service. We are on automatic delivery and we pay for a service contract. 1. They let us run out of oil. 2. They were not staffed appropriately and could not come for over a day. I found another company to get us started with enough oil for the day. When Petro did come the next day, the they charged us at over a dollar more than any other supplier. I also paid another company to do the service that I have been paying Petro by way of contract to perform. Want to test them? Next cold day call their service number and measure the wait time.

Have been a Petro customer for 20 years now. They have continued to provide the best in products and services. You can always depend on Norm and his entire team of seasoned technicians who are “second to none”. They always fix it and fix it right!

Emergency oil delivery. I just moved into the house and never heated with oil so they tank was getting low and they made it a point to make sure that there was and emergency fill up a week before I thought it needed it. This was especially crucial seeing seeing as I was away when they delivered it during one of the colder snaps in December. Very professional setting up the appointment and clean on their delivery. 2 thumbs up. 😊

After being a customer with 3 rental properties, my guaranteed price per gallon for oil was raised by 40%. When speaking with your representative, she lied and stated that the price was as low as they could possibly go. I said no thank you and proceeded to get a succession of sales people calling and offering a minimally lower price.

Seriously, all I had to do was call your competitors to see what their price was. In the end I got a per gallon price that was lower that your 2021 price and got 24/7 service. What kind of business are you? Your people tell lies and show no loyalty to a long term customer.

Shame on you!

Marty M. was amazing! Extremely knowledgeable and helpful! Educated us as first time home buyers and made us comfortable knowing we’re in good hands going into this winter season!

They used to be a good company. You always paid more for oil with them but the service was worth it. The past few years they've grown too fast and cannot maintain any service. I have several rental accounts with them and they consistently let them run dry then put up a fight when I demand them to be refilled before the properties freeze. As a landlord and homeowner I am consistently dealing with aggrevation due to this company and am in the process of moving all of my accounts away from them.

I wish I could give them a zero stars, because this company has consistently and constantly bullied me every time my contract was up for renewal. They're basically telling me that going with another company would be a mistake, and I would never get the same service.

I am so sick and tired of paying more than a dollar over what everyone else is paying for oil and it's ridiculous. In my opinion, their service is no different than anyone else, except for the fact that they now wait longer to deliver my oil, which makes the bill even higher. I'm being put in the popr house because this company doesn't have my best interests in mind. I wish I can go back 5 years and go with a different company back then. I will never do business with this company again.

My Technician was extremely helpful and answered my questions without hesitation. He did a wonderful job! Thank You

Petro has been my oil company for 17 years, and there's a reason that's the longest time I've ever had a service provider. Petro has been responsive, conscientious, and always willing to work with me to resolve any issues. More than once they have sent a technician to my home in the middle of a freezing winter's night to fix a problem with my burner. And throughout the years they have been very flexible with their pricing and payment plans. If I ever have another home they will definitely be my oil company!

My husband and I recently purchased a home with oil heat which neither of us have had before. Unfortunately we ran out of oil within a month of purchasing the home and didn't have a contract with anyone. Petro set us up quickly and easily and spent the time to guide us through our options. They were the only company who responded to us in a way which made us feel valued and got oil out to us the same day. Great customer service. Looking forward to working with them for years to come!

Petro is a horrible company. We moved into our home end of August 2018. Initially we got set up on a service contract and had intended to be set up on Auto-Pay. Their customer website is HORRIBLE since we were unable to ever log in. Every time I called explaining the difficulty in setting up my customer account, no one could help me and said they had never seen/heard of those errors. They blamed it on a "fluke in their system" EVERY TIME. I called in multiple times. I called to get my first month paid and was told I was set up on Auto-Pay. This was a lie. My account was never set up on Auto-Pay which led to large outstanding balances. Additionally, the company kept coming to fill up our oil tank when we had more than half of the tank still full. I called to explain this and one of the customer service representatives said they would put a note in our account for someone to contact us before the auto-fill were to occur. Apparently, this is not something that is done. No one in their company talks to each other. Their systems barely talk to one another. I would NOT suggest using this company. They have caused nothing but headaches and problems. Highly unsatisfied with this company and am shocked people have actually had good experiences with them.

Petro has fair pricing, but the service is above average.

I have had Petro Home Services taking care of me for over 15 years. I have never been let down, disappointed or anything but TOTALLY impressed by the professionalism, knowledge and dependability of their service
department. That includes the dispatchers as well as the technicians. I always complain to myself when I receive my annual service contract statement, but get over it very quickly following their responsiveness to any problems I encounter. Thank you Petro for your excellence.

The only company that would help my 92 year old father with a heating system breakdown during a fridged January cold snap and late at night to boot. Other companies told me days to weeks for a visit for no heat, they were there within a few hours. Based on the response and same day help and next day follow-up to complete the repair, they will be our company go forward, end of story. Pleasant experience from the initial call to the service repair technician.