Reviews of local pros in West Warwick, Rhode Island

Jack C. Has delivered oil to my home for about 30 years. We saw the company change from Interstate to Hope, we went through snowstorms and covid. We watched kids grow up and we lost loved ones during that time. I am leaving Hope Energy but I will be ever grateful for Jack’s trustworthy service, loyalty and expertise. Thank you, my friend.

We joined with Hope for oil delivery last year after dealing with Petro pricing. The sales man bragged that they don't gouge their customers the way Petro does. For the most part, their pricing has been average with the local market however recently they waited until the day prices were hiked before delivering. We are on an auto delivery schedule and when I spoke with a representative they said they would deliver our first delivery of the season in September. They didn't show up in September and they waited until the day oil prices went up by over a dollar to deliver. This is absolutely ridiculous. They specifically waited for the spike before delivering.

Dealt with Steve from Hope Energy.
Fair and honest guy. Took care of a billing issue with me. Top notch guy and great to deal with.

When they were "Hope Oil"--they were really good. Absolutely stellar service, and Justin who ran the entire operation was amazing (still is). Once they merged into this new outfit----they wait to deliver oil right after the prices increase. My last fill --4 days ago cost me 3.99/gallon. There are other in the same area example Richards Oil who is charging $3.40/gallon. They charged me a $135 for a service fee for "diagnosing" something I already knew---and never once quoted the fee. They are rude and condescending when you call. Justin who works there still---is the only professional there in my opinion. Next renewal---I am out of here

Update:
Ok, if prices dropped 8 cents today and you didn't know..I understand but it still doesn't equate to the fact that it puts your prices at 3.91, while others are anywhere from 3.40 to 3.56....making your prices still the highest. I have definitely done my research and not venting coz of high prices......it's too bad that your response is simply a "defense" rather than being customer oriented.

We truly cannot say enough good things about Hope Energy & Energy One. Whether it is fuel delivery or HVAC services, they are hands-down the best choice. From all the staff who coordinate the service / installation / delivery of fuel to the crews that perform the service, everyone is extremely friendly, knowledgeable, and professional. You can truly tell that their company, staff, technicians, delivery drivers take extreme pride in every aspect of their job and ensure every detail is flawless.

We highly recommend Hope Energy & Energy One for all your fuel delivery and HVAC needs. You will be extremely impressed with your experience!

I recently had an indoor oil tank replaced with all new piping and lines. Very nice job. I was amazed how quiet they were and I was sitting directly above them on the first floor. Very clean work, absolutely zero mess left behind. Please thank the crew for repositioning the tank from its original spot. This move provided me with more storage space.
Thanks again,
Richard

I reached out to Hope Energy after moving here to RI from AZ. When I reached the office staff, I was told the best person to speak with was Stephen, but he was on vacation. I opted to wait, to ensure all of my questions were answered. While the other staff were nice, Stephen is worth waiting for. Not only is he so knowledgeable, he is equally, if not more, kind! He really cares about his customers and wants only the best for every encounter. He assured me too that the team at Hope Energy and their related companies are the best, and I couldn't agree more.

Tonight, we found our home didn't have hot water. I called the emergency line for Hope Energy and left a message. Within a short time, less than 10 minutes, Tommy returned my call and he expressed genuine concern and care for our situation. He had immediate answers and resolution, with a promise follow-up call in the morning.

Without a doubt, I am thankful for the partnership I have established with Hope Energy. Call Stephen - it will be one of the best decisions you make for your home care needs!

Today I spoke with a staff member by the name of Ms Christine. She was very helpful and dedicated to service to the customers. Customer service and customer satisfaction. Is the MUST important thing in today’s world. The customer is always right. Specially if you have a loyal customer that is with supreme hope/ energy for 34 years. Like my self. From the top to the technicians to the customer service mangers, to the staff members of HOPE/ SUPREME energy. I have to say that Ms Christine is above average is customer service and customer satisfaction. Thank you very much. Ms Christine for a job well done. Please keep up the good work. My rating to you and your company is a 5 stars ⭐️ 🌟 🌟 🌟 🌟

The people at Energy One are fabulous to work with. They are HONEST and good people. Would not hire anyone else!

They were honest, on time, professional, and personable. They are everything you expect in a company when you hire them to come into your home to do a project.

Great customer service. I got a new boiler and water tank; the technicians always showed up on time and were courteous.

Have had Energy One for over 20 years. Can't say enough about their service. Any time I've had to call they were quick to respond.

I wasn't able to use them for what I needed, but they called me right back. During the call they gave me some suggestions and ideas. If they are going to take the time with someone they aren't working for I can only imagine they must really take care of their customers. Much appreciated.

Paul at Energy One is truly a professional manager. I would highly recommend using this company.

Energy-one is way over priced and I wouldn’t trust a word they say. They give multiple different prices and the rep on the phone gives conflicting information with the workers.

Energy-One was recommended by a neighbor and she was right. They are professional, prompt, and leave the work area in tip top shape! The service is remarkable!

Energy one installed central air and a ductless unit. They were very professional, neat, on time and hard working. I would highly recommend them to all. FIVE STAR SERVICE!!!!

If you want all of you equipment branded with energy one stickers these are your guys. If you want all maintenance tags from other suppliers over the last 10 years thrown away. These are your guys. Intrusive and unprofessional. These are big 8 x 6 inch stickers that are hard to remove.

Edit: Nice guys and quick service. It would be nice to know how much the work will cost before it’s completed.

Last time, I was told everything was all set and the leak was good. The serviceman didn’t stay that long to make sure. Well, it still leaks.

Had a routine cleaning that was poorly done, there was still dust and dirt on the panels that he said he removed and cleaned under. Said that he had to do more then usual to clean and said he replaced parts with out my constant and charged me more for that service.
Very poor service and customer service was even worse. Will never use them again.

Had cleaning/ maintenance repair done. Am so pleased, my ACs have never worked better! Loved the service tech Tommy! ACs were working poorly. Very happy with service... Dnergy One is my go to now!