Reviews of local pros in West Warwick, Rhode Island

Had a routine cleaning that was poorly done, there was still dust and dirt on the panels that he said he removed and cleaned under. Said that he had to do more then usual to clean and said he replaced parts with out my constant and charged me more for that service.
Very poor service and customer service was even worse. Will never use them again.

Had cleaning/ maintenance repair done. Am so pleased, my ACs have never worked better! Loved the service tech Tommy! ACs were working poorly. Very happy with service... Dnergy One is my go to now!

Energy-One techs are polite, professional and punctual. Justin arrived with a mask which we appreciate as we are over 70. We trust Energy One. They’re the best.

Energy-One installed central air in our home recently. Their price was competitive, and the work was done quickly and professionally.

Energy One’s crew recently installed central air in our home. The crew- Hunter, Mark and TJ- were the most courteous and considerate contractors we have EVER had. Hunter kept things moving and finished way beyond schedule. Mark gave us a “tour” of the system inside and out. Not a blemish was left behind and every spec of dust and debris was cleaned away and vacuumed. High praises to all!

We got three estimates and their's was by far the best. Installers were on time, professional and courteous. Put tarps down to prevent any mess and cleaned up when they were finished. Made sure unit was working perfectly before they left. I am a cynic but I have to say they were 100%. JR

Although they appeared to be very knowledgeable and polite, their billing is not transparent. I received a large bill with just a description of the work done without the bill being broken down. There was just a total amount. I believe they could have compressed the amount of times they came back to fix the issue. They came back four times to fix a Carrier heat pump leak. I will not use them again because of the lack of transparency.

I’ve used Energy One for both my gas heating system and central/ductless ac. From quote to finish, they were great. Very responsive on questions and professional and courteous on site. Highly recommend!

Figures my central air stopped working last night during this lovely heat wave we are having, perfect timing! We called Energy-One this morning and they were out this afternoon and my central air is already fixed! I have been dealing with some health issues and having my house running into the 90s the last 24hrs has been horrendous. I cannot thank your company enough for such prompt and professional service, I would also like Gary specifically recognized for his hard work during these weather conditions. I will definitely be calling you in the future as well as spreading the word to others. Thanks again!

I had to have a 60 yr. old boiler replaced. Once I called, I met with Tom Vassella the next day. He was very helpful and professional. The installation was done within a few days. Very neat and thorough. I had two other quotes and EneryOne’s cost was lower than than others. I’m very pleased.

I have to say that not being from here, I was quite aghast at pricing. Furthermore I called to ask a q after spending a lot on annual maintenance and they told me likely could not be fixed. I then said ok no worries and they sent someone else out anyway and then charged me money for it (after explicitly saying not to send someone if they couldn't do anything,) I was beyond frustrated. Then when I had an actual problem of course after hours and this kind gentleman helped me out for an hour over the phone to troubleshoot so my children would have heat, I realized it was all worth the cost. When it turned out that the kind gentleman was none other than the owner Tom Vessella, I was beyond impressed. Despite asking multiple times for a bill he refused. I am forever indebted to this gentleman and recommend this business multiple times over if this is the type of ownership they have in place.

The people that operate this place and their technicians are top notch. Their quotes were reasonable and accurate. Their deeds are as good as their words.

They are also super helpful in navigating the RI incentive programs.

I had Energy-One install a secondary water meter for my sprinkler system. The plumber Scott was very friendly, worked efficiently, and did the job right. It was less than a week from the time I requested the appointment to the time the plumber came and completed the job, which was far faster than when I used other plumbers in the past. Very satisfied.

I was nervous when Hope Oil merged with Energy-One my family had been with Hope since it opened over 50 years ago. I was considering switching when I learned of merge but decided to try it first. I am glad I did because exceptional level of service I am used with Hope Oil to continued after the merge. I love the personalized service I receive, this is why small business are so important. Energy one exemplifies how customer service should be!

I would refer this company to anyone. They replaced our 50+ year old furnace in Nov 2019. Took 2 gentlemen all day and into the evening to complete. Prior to our old system quitting, we got several quotes from well known heating companies, one said they wouldn’t do it. We had never heard of Energy One, they were referred by my co worker. They left no trace of all the work they did and the price was fair. They were on time and contacted us after the job was complete to make sure we had no issues. They went above and beyond our expectations.

We had an issue with our old furnace. Called and actually had owner call us back and come out same day! Who does that nowadays? We settled on a new AS furnace, install was on time, clean and efficient. We called other companies, they were un-responsive and finally came in with pricing that was much more $$$. Great guys, great service.

After six other companies refused to do the work because it was deemed too difficult, Energy One took on the task of replacing the old, failed HVAC system in my condo. It was going to be a multi-day job that required a new line set through my condo building. From the beginning, I knew I was not just settling for the only company that was willing to take it on.

Matt, the sales advisor, spent an hour and a half researching how the job could be done: in the ceiling, up and down the stairs, all around the building. He later came back with Tom, the project manager, who also reviewed the plan for any possible roadblocks. I was quoted a high efficiency heating and air conditioning system that was equal to other company's quotes for a standard system.

When it was time to start, the technicians, Matt and Pat, were on time, professional, courteous, and meticulously clean. This was not an easy job, and they knew it. Yet I never heard either of them raise their voice or show signs of frustration. They just did the work, and did it well.

Lastly, Karen, the administrative assistant who was the go-between for everyone involved, was friendly, professional, and responded promptly to any questions I had.

As far as I'm concerned, there is no place else to look for work of this kind. I couldn't be happier.

Our AC fan motor failed just before a long-planned trip and we needed it fixed for our dog sitter. They came promptly and diagnosed the problem. But it was a Thursday and there was no replacement motor anywhere near RI. I offered to track one down and asked them if they would install it over the weekend, as we were scheduled to leave on Monday. They said yes, and made it happen.

Energy-One is a fairly large HVAC company and my experience with similar large companies hasn't been good -- probably because it's so much more difficult to manage a large service company. But Energy-One is an exception to that experience; they make it easy to reach someone knowledgeable, and are willing to explain why they recommend what they do. They show up when they say they will and don't leave a mess.

I hired Energy-One for a 5-zone ductless split a/c install. It was a good experience overall. They worked with me to develop a cost effective solution to cool the whole house, and the installation was very clean and professional. They quoted me 4 days of work and finished in 3.5. They also kept the job site clean and left the site clean when they departed. The quote was also very reasonable for the amount of equipment and labor.

I contacted Energy-One for a quote on a MiniSplit AC unit for my home. Energy-One called me back immediately, setup a date for consultation and promptly provided me an estimate in writing (unlike several other companies I contacted). The price was very competitive and install was scheduled within a couple of weeks. The communication and follow up by the Sales associate, Matt, and Karen in the office was great! My install was delayed just a day due to weather but I was kept informed ahead of time which is very important to me. Tom and Kevin came to install and were prompt, very professional and courteous. The job was completed in the agreed upon time and every thing was neat as a pin when they were done. They took the time to give me some instruction on using the unit as this was my first time using a mini-split. Bonus points to the guys for taking a couple of minutes to play with my dogs which made them (the dogs) very happy! I will absolutely use Energy-One in the future for all my heating/cooling needs.

Recently, Frank, Keith, Rodney, Rick and Neil completed a huge HVAC job for Doris and me. During the process, they answered every question we had, did a remarkable job and when done it looked like they had never been here!

It was a pleasure having them in our house; they all were extremely professional and knowledgeable.

We have been a client of Energy One since it was Lincoln Oil a long time ago and Tommy Vessella (President) has done a remarkable job of growing the company over the years. I attribute the success to the employees he hires and the quality work they perform.

I know who to call for all things HVAC!