Constraction reviews in Brentwood, Tennessee

DJ and Omar were great! Very precessional, kind and sweet. Did a great job getting our tile floor up and cleaning up after themselves. I recommend Servpro!

I had the opportunity to work with other members of the ServPro team and was very happy with their expertise and experience. They helped me out during a difficult time. Thanks again!

I very much enjoyed working with Kevin Sapp and Charles Browner because of their personableness, professionalism, and competence critical to the successful completion of the work contracted.
Thanks again!

Raymond, Chad, and Fran were excellent and came very quickly to address the issue we had at our high school. Thanks to them, it appears we will not have any missed instructional time!

Raymond and Louis came quickly on the scene and were VERY professional and friendly! As well as knowledgeable on all the questions I had. Their calm demeanor was very welcoming in a chaotic situation!
They are Keepers in my book! 😉

Late on Thursday, we had a water line break that caused flooding on our first floor. We called Servpro for water removal and mold prevention. DJ and Taylor were assigned to our case and arrived shortly afterwards. They were prompt, professional, and communicated well throughout the entire process. They assessed our situation and responded effectively. Their efforts not only helped remediate our situation but also put our minds at ease. We truly appreciate the work they performed and highly value their dedication. Thank you, DJ, and Taylor!

We used ServPro after we experienced a house fire. The initial assessment and explanation of the process and what to expect was phenomenal. However, the communication regarding when everything would be done and delivered was a little frustrating. It felt like we had to call to get the process moving and get updates numerous times. When what was saved did get delivered, everything was incredibly packed. It was all labeled and organized with nothing broken. Kevin and Ethan were with the delivery crew did an amazing job bringing everything inside. Unfortunately, when we began to open boxes a majority of our belongings that were listed as “cleaned” on our paperwork were still covered it soot or smelled of smoke. ServPro was very receptive when we called and reported this and ultimately did work with us to make it right.

I have a car that could not be services until it was disinfected and sanitized. SERVPRO was the only company that i contacted that I believed was capable of doing the job and doing it to my satisfaction. All individuals; manager, clean-up crew and administrative were courteous, polite and professional in their respective roles. Although there were several small areas the clean-up missed (I may have missed them myself), I don't believe another company would have done as good a job and do it as timely and as reasonably thorough as SERVPRO did. In addition, the cost was very reasonable. I would not hesitate to employ SERVPRO again and I highly recommend to individuals and businesses as well.

Big shout out to Servpro and their team. They have all been absolutely amazing in the midst of our angst and flooding woes. They have been handling everything for us with professionalism, kindness and smiles. I have absolutely appreciated everyone including: Chad, Tyler, Doug, Derek, Lilliana, Marie, Monica, Ritchie, Frank, Tanner, Madison, and Josie. Thank you all !!!

Ramon was a pleasure to deal with in our home. He was professional, respectful, and very thorough. Most importantly, he made us laugh 😃. Give that awesome man a raise!

We had the carpet in the bedroom cleaned.We had a pipe burst and there was a water stain they worked on. Lilliana, Monica and Mariadela did an amazing job! They were on time and cleaned up so well you would have never known they were even there. They we very nice and professonal.

Raymond, Lewis, and Frank did a fantastic job. On time. Worked quickly and efficiently. Explained what they were doing and left everything cleaner than when they arrived. Very satisfied with their work! Thank you!

Servpro was hired by my contractor to treat a mold problem within the walls of my home. Nick and Caleb were responsible for removing sections of the affected walls and treating the space within to kill the mold spores. They arrived on time and did an excellent job. They were friendly, professional, informative, and respectful of my property. They explained everything as they were completing their part of the job, and let me know what to expect from the next crew that will be responsible for finishing the remainder of the job. I would not hesitate to recommend this company.

Ramon carrera has been here at our home every day doing an amazing job. We had a major flood and he (& other wonderful people) have been working quickly and diligently and explaining everything as they go. Every day he explained the plan & at the end of the day, explained what was completed and we walked around as he showed me. We have been beyond pleased with your company and Ramon. This was a horrible thing that happened but y’all made it a better. Thank you!

Ramon and Luis were fast and got my floor dry in no time! Thank you!

Charlie and Gabriel were very professional and stayed on point in spite of my asking a lot of questions, and they answered each and every one of my many questions.

They exemplified SERvice and PROfessionalism.

I hope the need never ever arises again but if it does I want Charlie and Gabriel to handle it.

The Servepro guys that came out to my place were so helpful! Charlie and Tanner have been kind and expedient during their visits to monitor the work being done at my condo. Omar and Ramone were the first members of the team to respond once my water heater burst and they did a great job getting everything cleaned up! I appreciate these guys and Servepro during this situation! Definitely hire this company for any of your mitigation or restoration needs!

Had a water emergency in the evening and servpro was on site in less than 3 hours to come to our rescue! The team members were knowledgeable, efficient, and courteous. They came to check on the status of everything almost every day until everything was dried out. Shout out to Tony, Luis, and Charlie for helping us minimize damage to our floors and ceiling!

Servpro came out on a Sunday and got working on the job right away. I am very thankful they were able to start right away. Luis and his team and Charlie were both very kind and helpful during the mitigation process.

I am thrilled with the service I received. I didn’t have high hopes for getting service on a Friday afternoon when my washing machine broke and flooded my home, but Raymond and Luis showed up fast and got the job done. They were courteous, communicative, and incredibly thorough. They stayed late on a Friday evening to make sure the job was done right. They truly went above and beyond for me. I would hire them again any time. In the midst of a homeowner’s nightmare, they were the sole bright spot. They swiftly assessed the situation and mitigated the water damage. Their attention to detail and thorough cleanup afterward exceeded my expectations. I highly recommend their services for anyone needing prompt and reliable emergency home service.

I'm writing this review on behalf of our commercial property manager:

"We will never again work with SERVPRO or ever recommend them to anyone. Their work has been subpar and disappointing at every turn. We had a water heater burst in one of the commercial properties we manage. Because we wanted to avoid the inconvenience of working with different contractors, we asked SERVPRO to take take of the project, mitigation and reconstruction of the water damaged spaces, from beginning to end. The mitigation project manager assigned to us, left a lot a lot to be desired and lacked coordination with her crews. They also lacked care. SERVPRO's crew tore the cove base carelessly damaging the drywalls more than should have, left confidential files where anyone could take them, said they would save some of the material but then threw it out, did not take care of prepping the drywall prior to wanting to install new cove base, and their crews would say they were taking trips to Home Depot and never return. Finally, in the last stretch of the project, after asking other contractors to step in and take care of reconstructing the space, we asked SERVPRO to install the new cove base, the pictures can show you kind of work that was done. Glue spilling over, half installed, undone in areas, air scrubbers left behind that were asked to be taken, desks falling over, etc. When we called the project manager to tell her the quality of work was infuriating she said "those guys don't usually do that work", which creates even more anger since their lack of experience would mean they are unqualified to be assigned to this job. The lack of communication from the project managers, supervisors, account managers and the zero follow up has been another thing lacking. As a property management company we look unprofessional and embarrassed that the people we are paying to take care of the job overpromise and underdeliver at every turn."

Luis was very knowledgeable and professional helping with our basement flooding. He was very calm and talked us through everything. I would definitely use Servpro again in the future (though hopefully I won’t need to!!)