Constraction reviews in Chattanooga, Tennessee

This company tried to cut corners by not providing things that insurance company had purchased such as smoke detectors and blinds. Excess materials were carried off by employees or contractors. Work provided for the company which we personally sub contracted out has not been paid. Arcus received payment in June. They still have not paid us. We are still finding things that were cut short on to save money. I find their entire process attitude and workmanship unacceptable .

Arcus was excellent. Project was executed entirely on schedule over 3 weeks. Project Manager Greg James was super. The work that was done turned out great. Highly recommend them!

I couldn’t be happier with work, and I give Greg James a good deal of credit for the successful completion of the project. He was always available to answer questions as well as to monitor the work as it was being done. Too, I appreciated the telephone calls letting me know when to expect workers to arrive. The project went very smoothly and I am grateful for everyone’s good work.

These people cut corners every place they can. The roof looks horrible and there are less waves in the ocean than there is on my roof. I hired 2 other roofers to look at the problem and they both agreed they did a very poor job and the felt being put down improperly was why the new roof was so wavy. They did not paint the facia before putting up new gutters so that will be rotting out soon. They lied and told my insurance they put gutter screens on when they did not. And the water stain in the living room ceiling came back the same day they painted it. They refused to fix it unless I signed yet another change order to give them more work in other places. I felt like I was playing the shell game with a street hustler when it came to all the switching contracts they wanted me to sign. And they kept blaming their short comings on everyone but themselves. They said my insurance wouldn’t allow for enough plywood for the roof repair, but they never even put it on the list. They also asked if I was ok with running a new gas line for the fire place across the outside wall that would be highly visible. They also tried to make a commission off of other work that was completed before I even hired them, as well as they wanted commissions on work not yet completed or completed by others. They were very pushy about needing to replace the fence first for some reason but there was a tree and a plumbing issue in the back yard that made it impossible. I think a Freind of his must have owned the fence company or something for him to so adamantly push for it to be completed before it was time to do so. Even though I was not happy with the work completed forced us to pay by threatening us with lawyers and putting a lien on our property. I feel I was ripped off for large amount of money.

Arcus Restoration is a customer friendly business with polite and courteous employees.
They were very responsive when I had a question or a change in plans. I appreciated that they were on time and used safety precautions due to the virus. Besides working well with me they dealt with a less than coooeratuve insurance inside adjuster

Bobby, Jamal and Dale were great! Our basement flooded yesterday evening, and we were very concerned about potential mold. Today, Bobby came over shortly after we called, inspected everything and then called Jamal and Dale to come help rip up the wet flooring and put down fans to dry everything out. Bobby was communicative, thorough and friendly. He said he always treats each job like it was his own house. We appreciate the very quick and professional service!

Greg was very professional. A+. Bottom line, I would recommend Arcus Restoration without hesitation. The only issue I had was with the painting/drywall company that told me they were arriving early (I told her she could arrive as early as 8:00 am, she showed up at 2:00), but arrived late (at LEAST two hours late) every single day. Every day. Without fail. Because of their late arrival, they would end up staying long after 5:00 pm. One evening they left at 8:00 pm. Because of their daily late arrival (and no-show on a Saturday) it pushed out the completion date. Other appointments had to be rescheduled. Everyone else involved in the project was punctual. The painter and drywall company wasn't punctual, but their work was excellent. And the work contracted by Arcus was excellent.

I can’t say enough about our experience with Arcus. From the beginning to the end everything went smoothly. Everyone was very professional and kind. I was notified each day when someone was coming and what they would be doing. Jamie was who I had most contact with and he so kind and patient with my mother. He won her heart and I really appreciate all he did. Couldn’t be more pleased. Mary McMillan

I have only good things to say about everyone I had contact with. Zac the Mitigation Manager, did a thorough inspection of the damage. The Mitigation Crew Bobby, Dale and Jamal, had the mitigation process started and over in no time at all.Greg Project Manager, made several visits to our home and explained the repair process, he helped us choose replacement items and updated paperwork when needed.. Richard and Bobby the Repair Crew, did great work and when they arrived every workday they started work right away. And I think Holly Progect Coordinator, if I have her name wrong I am very sorry. She was very helpful she gave us the time when all the different people would be here and contacted us to find out if they had arrived. Everyone was very Curtious, Professional and helpful. I will use this company again if needed. I want to thank all of them very much.

Storm damage restoration.Roof, deck, walls, painting. Very professional. Pleasant to work with. This team works very well together and before they were even finished we found ourselves missing everyone we had been working with. One thing for sure they did exactly what they said they were going to do. I would recommend to anyone who needs this type of help. Thanks Arcus. For everything.

Mason, Jeremiah, Jake, and Dave were great! Very professional and timely.

Had a pretty serious problem with a drain we didn't know was leaking into the wall of the house for months. Though dealing with the damage wasn't fun at all, dealing with Arcus was an absolute pleasure. They were very professional and they treated us with respect. They showed us what they were doing and asking for our input throughout the whole process when appropriate. We felt very well taken care of. Highly recommend.

I had really bad flood.
They had to install all new tile Bath R.
Remove commode.
All new padding and Carpet
In my bed room down stairs and
Entrance Hall downstairs
Painted walls and Bathroom several.Hadwondeful carpet people install great guys. super man installed tile and painting sweet man installed commode.
It was a pretty big job and took a long time..The
Packers great!!
So 😊 Happy all work completed!!

Our drain pipe for the whole house plugged up and overflowed into the downstairs den and bath. It was a horrible mess. Upon recommendation from Nationwide, we reviewed the companies and selected Arcus. Aaron came on Sunday and did some preliminary cleaning, removing some of the spillage, and some of the damaged items. He placed blowers and dehumidifiers in the area and tried to deodorize it. Bobby, Jamal, and Dale, the mitigation team, came on Monday and began a deep cleaning process. They were very professional, courteous and thorough. They continued the process of drying out. They came back on Tuesday to remove damaged Sheetrock, baseboard and molding and anything else necessary. Each day, the service crew checked in and out with me, communicating the progress they made and the next steps to be taken.

I’m looking forward to working with the restoration crew.

A giant tree fell on my house and I was at a loss as to how to start the process from tree removal to finish when my insurance company suggested Argus. I contacted them and they had a company out immediately to get the tree removed and my roof covered with a tarp. The tarp came loose due to high winds while everything was in process and they came out late at night to fasten it back down! They handled every step of the process from contents removal, repairing my roof , water damage , mold cleanup , painting , rebuilding my deck, ceiling repair ,repairing and refinishing my wood floors all the way until my contents were brought back. Argus has very kind and professional people! Holly (in scheduling) was amazing and always a pleasure to speak with ,she along with Greg kept me updated on each step of the process along the way. Very thankful Greg put up with any changes I made and was very patient,helpful and informative. Would definitely use them again!

I want to say a big "Thank You" to Greg James. I can't say enough good things about my experience with Greg James, Arcus project manager assigned to my sister's (Smith job in Jasper) fire damage cleanup and repair. I know we were not the only client that Greg was working with but the way he always responded to our calls/text we felt like we were. Greg's compassion and professionalism for us as clients far exceeded what was expected. I would not have any reservations about recommending Arcus and Greg James.

After a flood in my kitchen while I was out of town for a week the entire floor under my kitchen and living room was wet and full of mold. The remediation crew Manny, Keanu and Jeremiah lead by Alan Manrique were absolutely wonderful. The job was well done and in a timely manner. Most important to me they were kind, and reassured me and answered all my questions . I must have texted Alan at least five times a day. He always answered quickly and knew the answer to all my questions. One of them
would come by the house if I needed them. They even fed my cat! This is the best customer service I've ever had from construction people.

This was a new experience for me and Arcus was great showing me the steps. Zach came out within 2 hours for assessment and had someone there for roof tarping that afternoon. Bobby came daily to check about the drying out process and was always on time. Aaron came to do damage assessment and included our Insurance Company with all the details. Ronnie was our project manager and came and walked us through everything. Holly was the coordinator and would call to set up times for contractors. Our roof was done quickly and looks great. A special big thanks to Heather and her crew. They did such an exceptional job that we hired her to do additional work for us. In the conclusion, Ronnie came back and did a final walk through to make sure all the work was completed correctly

Arcus did a great job navigating a massive leak. It was awesome that they helped us coordinate with our insurance and submitted all necessary paperwork for us. We decided to do several upgrades to our home and they did great work. We nearly remodeled our entire home and were displaced during repairs so communication was key. Holly and Greg were fantastic with communication throughout the process. We had hiccups, like every project of this scale but they were quick to find solutions. We highly recommend them and would use them again and again.

Wanted I express my thanks to Arcus Restoration and Richard from the Chattanooga location for all the wonderful work they have done. The experience was wonder Richard was very helpful and listened to what I wanted and delivered in a timely manner. I would definitely recommend Arcus and Richard to all my friends with the exceptional service that was provided to me.

This review is for the mitigation crew (Jeremiah, Keanu and Alan) in the chattanooga office. These guys are the best!

First - Hire them! Trust me, you wont be disappointed!

Due to a water leak in my kitchen I had water under real hardwood in my LR, DR and LVP in kitchen. Here are highlights.

#1 they were here in less than 24 hrs to begin mitigation.
#2 Alan and Jeremiah thoroughly explained the steps they'd be taking AND what to expect for restoration.
#3 They came and checked on the mitigation progress daily.
#4 when mitigation was complete, they very efficiently removed all equipment and cleaned up.
#5 Mike arrived today to begin process for estimate for restoration. Yet again, polite and thorough.

This group works great together and communication was impeccable throughout this phase.

Looking forward to the restoration going as smoothly as mitigation!

Thank you so much Arcus!