Constraction reviews in Chattanooga, Tennessee

I can’t say enough good things about my experience with this company. I work in the construction industry therefore I know that it’s hard to find good work nowadays. From the communication to the quality of work …they hit it all out if the park. Ben the estimator was extremely thorough. I got lucky and had Jarrod for my project manager and he was the best to work with. Very friendly and helpful with explaining everything and making sure everything went smoothly. They have Molly doing the scheduling and she was very friendly and always informative. Each sub was on time (which is crazy) and were friendly and quick. Jarrod even caught something that wasn’t perfect and sent one sub back, which I wouldn’t even had fussed over in the slightest. So their level of quality control is superb. Like I said it was everything I hoped this remodel work would end up being and as stress free as possible. Don’t hesitate and just proceed with them would be what I would recommend 100%

I highly recommend Arcus Restoration. Greg w/Arcus in the Chattanooga area, was my project manager for the restoration of my basement after it needed to be mediated. Greg met with me prior to the start of the restoration and allowed me to pick out the flooring, bathroom fixtures, etc based on the insurance approval and he explained the full process to me. He was onsight when needed and made sure his crew was up to speed and finished each project. Greg kept me in the loop throughout the process and the basement is now finished and looks amazing.

Arcus Restoration did a tremendous job repairing some extensive water damage to our finished basement. We were more than satisfied with every aspect of the Arcus operation. Our project manager, Greg, visited our home to supervise the work almost daily. His crew, headed by David of VIP Home Solutions, worked diligently to complete our repairs in an unbelievably short amount of time. The Arcus scheduler, Holly, called us, so we knew when each of our subcontractors (flooring, sheet rock, painting, plumber, electrician, movers, final cleaning) were going to be at our home. Finally, at the end of the job, Greg conducted a final walk-through of the entire project to address any problems or complaints. There were none. Everyone we dealt with at Arcus was friendly, punctual, and competent. Their workmanship was outstanding. We thank Greg, David, Holly, and the entire Arcus team for a job well done.

Last year we had extensive work done on our home which included replacing the carpet throughout the house with LVP flooring. As the floor was installed, mistakes were made and our initial contractor dismissed our concerns. Among other things, the floor had been screwed down along the walls and there was visible damage where the planks had been hammered together. Hasty repairs were made, glue was often involved, and assurances were received, but as they moved on, we continued to question the quality of the work. After several months, and with the changing seasons, major problems with the new flooring were clearly developing. We called Arcus, and they sent Richard from the Chattanooga team out to our home to evaluate the situation. He listened patiently as we pointed out problems and he documented the issues. He agreed the floor had been improperly installed and quickly began to develop a plan for it to be replaced. Over the next few weeks, he took care of our warranty on the original work and helped us find new flooring similar to what we had chosen before. He was well informed and brought in an impressive team to install the new floor in just a few days, we really enjoyed getting to know them all. While managing all of this, he went above and beyond to help us connect with the right people to help us with some of our other projects. We've had a great experience working with Richard and the Arcus team in Chattanooga and the floor looks great! The installation is high quality and they've really earned our trust. Look forward to working with them again. Thanks Richard!

Arcus has done the water mitigation for our flooded basement apartment so far. And they have done a great job Drying everything out. Next, they Will be putting everything back together. Will keep you posted on how the construction goes.

Arcus was fantastic to work with to fix our kitchen and master bathroom, as well as our 2nd bathroom. Richard was my project manager and was great to keep in touch and keep me informed of what was happening, next steps and even pictures to let me the progress as it was happening. The floor looks amazing! I would definitely recommend! Thank you!

We had a water leak that flooded our master bedroom/bathroom and downstairs den. Arcus Restoration was recommended for the repairs (sheetrock, duct work, carpet, and hardwood floor). Through no fault of theirs, we had difficulty getting the process started. Richard with the Chattanooga office was assigned as our project manager. He was aware of our situation and did everything he could to get us back in our house quickly and efficiently. He and his crew did a phenomenal job with the repairs. He kept us informed and exceeded our expectations. We can't thank him enough for getting us back in our home!

On March 25 we had a house fire. On March 26 I called my insurance agent who suggested Arcus. I called and Arcus came out right away and then I filed my claim. Arcus provided the estimate to my Insurance Adjuster. Before they began, Arcus and Clarus came to the house. I was never in the communication loop. All repair negotiation and price was done behind the scenes, I assumed between the estimator or project manager and my adjuster. When shown the price tag I was shocked but I know nothing about repair costs. The price was broken into Scope of work, Clarus Contents Renewal Co., and FMS Cleaning. A Month after the fire, Arcus began the work. On April 23 Clarus came to PackOut the contents of the rooms affected. On April 27 Arcus began the work. Cleaning was very quick. Clarus sent many employees to pack out and they stored our belongings and furniture in a Mobile Mini. The work was done but insulation was not changed which I think was on the Scope of Work, not certain. The Painters were excellent but the flooring company left a lot to be desired. They postponed a couple times, showed up without enough pad, so they left and went to lunch. The project manager brought the needed pad out. Then as they cut it in the driveway, they rolled it up with Boxelder tree seeds in it. I pointed it out but he said it won't matter. It was on the underside. Then as he scraped staples off my floor he told me if I wanted them gone I'd have to vacuum it myself. When they put the carpet in they were rough and sloppy and it seemed to have lots of snags and runs. They told me the faster they rush, the more money they make. They also pointed out that the carpet can run but they thought I'd be ok. The quality was certainly not the quality of the previous carpet I had before the fire. Then, when it came time to pack my contents back in, the first day was a disaster. Only 2 guys came, and they moved most of the furniture in but in the 8 hour days I didn't see much of them. I knew we needed more help and they seemed lost. I called Clarus to mention they didn't send adequate help. I jumped in an began moving my own lightweight furniture pieces. The next day they sent 2 guys and 3 women, which helped a lot, but still I had to jump in and do my own packing in. I noticed my furniture had not been cleaned adequately and later had to clean the fire extinguisher residue off myself. I did my own closet and cabinet pack ins and sent them home at 3pm and finished the rest myself. All in all, I felt communication was absent regarding contractor / insurance negotiation, which left me feeling lost and frustrated. Then I was shocked at the price tag and felt it was crazy high. Lastly I was very unimpressed that I had to clean my own furniture, bring some of my own pieces in, and do half of my own pack in after seeing the price tag was $8101 for that part of the restoration. All in all, on the positive side, Arcus did the adjusting and negotiation and found contractors, and the restoration is now done. On the negative side, not everything in the estimate ( like the insulation piece ) was done. They said it wasn't needed. I was told Arcus puts the needed restoration into an adjuster format for the insurance company. The price tag was way higher than I thought it would be, and the contents pack in was disasterous and overpriced for what I was told to expect. I wish I had been given more transparency and say in the matter and that the contents cleaning, and pack in had lived up to what I was told to expect. Lastly, I wish the carpet had been a better quality. The carpet they gave me was significantly lower quality than the one I had before the fire. Three months after it was installed one of the the loops got caught on my dogs collar and created a run. I contacted them but have not had any response yet. I'm upset about being given a lower quality carpet when my job was so expensive.

I recently experienced water damage in my kitchen from a leak from my refrigerator. Arcus provided me with services from water mitigation to a partial kitchen remodel. Richard was my project manager and his service, communication, and professionalism was outstanding! He was promptly in contact with me the entire time through the process. His team of specialized workers were very professional and courteous, at every point during the job, which included cabinet repair, plumbing, Ceramic Tile flooring, and Granite countertops. Richard made sure that all debris, the old sink, the old refrigerator, and all trash were hauled off, never leaving me with a mess on my hands. Richard went Above and Beyond in so many areas and made me feel like I was part of the team the entire way. Overall, I was blown away by the results of my new kitchen! I highly recommend Arcus restoration, especially Richard for any of your restoration needs.

Came out looked at my house for tree damage to the roof filed claim with insurance was approved and put new roof on my house and didn't change the broke rafters that was supposed to be fixed only replaced part of the plywood left old plywood with holes in it and used shingles for the roof cap. Came back out to fix it and had to remove the roof again fix what I sent them pictures of before they sent qoate to insurance company got message from arcus the other day saying they were going to send in charge order for the rafter repair that they have already been paid for. Got another call from insurance company saying they didn't put the new roof vents in on price and it's $826 for 4 $25 turtle back vints. Very bad make sure you have someone who knows construction to check there work. I argued with them about hiding the broke rafters and putting the roof on and trying to hide the stuff that they were supposed to fix there answer was we didn't put that in the estimate after I sent them the pictures of the broke rafters the holes in the roof. When they finally fixed the rafters they cut through the ceiling upstairs in the bedroom messing up the sprained textured ceiling thanks for that. Be careful with these people

Great service, very knowledgeable and professional. Blake came out and done a thorough walk through and assessed damage from a leaky roof. Explained the entire process and answered any questions that I had. Highly recommend and will use them again in the future if needed.

Jake came out and tested the areas in my home that were a suspicion to me, for water, he found saturation in several areas, after the holidays he and Mason came out and cleaned out my bathroom and discovered water underneath the tiles, The next day, Mason and Jeremiah came out to clear out the kitchen flooring where more water damage and mold was, Jake was always available and inspecting the areas and communicating with me, the following day. Mason and Jake came out and finished out the bathroom, shower and extensive mold damage, mason and Jeremiah were prompt, professional, efficient, polite, kind took the time to explain what was going on, and what to expect, we’re very helpful with any questions I had, they are a great couple of guys personally and professionally,. Jake has been my initial mitigation contact with Arcus, and he has been fantastic, returning calls, answering questions, etc., this is a huge ordeal and has literally caused them to rip out half of my house, but everyone at Arca, the receptionist, the schedulers, the team leaders, Jake, particularly and the mitigation team which in my case was Mason and Jeremiah could not have been any better, they’re still long way to go with my house and I look forward to working with them until the end. Much appreciation Alda White

Our house was damaged on July 8, 2024 by a violent storm. Arcus was recommended by our insurance. Richard and his team responded immediately. He stood back and let his team evaluate the damage. They relayed their findings to Richard. Richard told us there was major damage but assured us that they would make it look like new. I kept the faith. After 14 months I am moving back in my house. Richard kept running into obstacles. The biggest was communication between upper level of management of Arcus and the insurance adjuster. Richard pushed to get the house completed. Knowing that my wife was terminal pushed him even harder. He wanted her to see her restored home. She didn’t get that opportunity! Richard was my Project Manager but after this ordeal I call him my friend. Thank you for all you did! It’s all about the money!

A “5 Star” company, for sure! We used Arcus Restoration when we had a total fire loss. They were prompt and showed so much empathy to our family! Thanks for being there for us every step of the way! We appreciate all of you! Ya’ll are the best!

Mark Napier did a great job keeping the house renovation moving along timely and ensuring that quality work was performed each step of the way. Arcus made sure to do the job right, according to code, and under budget. I was very pleased with the experience.

My first mistake - following advice from my claims adjuster and NOT going with Arcus.

(Lesson learned)

The first contacting company did not work out and Arcus was ready to jump in and pick up where things left off and they have been absolutely phenomenal (Mitigation wise).

Their mitigation team (Jake Walker, Jeremiah Painter & Mason Snyder) have been great to work with. These guys are respectful, courteous, and have gotten the job done the right way and on time.

I hope I don't ever have another home loss, but if that day does come - Jake & Jeremiah will be the first guys I call.

Thanks Arcus.

Ogbomoso is my home town and I am a freak of Google Map... LIVE Maps

Really nice people, helpful in diagnosing what was causing my roof leak.

I contracted with this company to do my roof. The owner was great to work with. The company did everything they promised. Roof looks great!

Absolute worst roofing company! They don't even deserve a star! I never received a receipt when they had to come out a SECOND time to fix their mistakes! Terrible customer service!!! You can leave a message but they will never return your call. Please don't make the same mistake I made: Call another roofer. Thank you and GOD bless!!!

They are amazing!! I called and they came right out and fixed my roof same day. If you are hunting for someone dependable and honest they are it. I highly recommend them to anyone. Very reasonable priced as well.