HVAC reviews in Franklin, Tennessee

These people sent a guy to my house, he spent 45 minutes in my attic "fixing my heater". He billed me $150 bucks for "repairing a part". Two weeks later the same problem as before started back up. I called them to come back out and finish their work. They said they would send someone out and they would charge me another service fee if they found another culprit to the problem. It was obvious they did fix it the first time but they wanted me to charge me to fix it a second time??? So I learned everything I could about my testing unit myself. Turns out the Joslin service man ripped off a plunger part on my unit and put on a replacement part that didn't fit with my unit ..but somehow got it working for another two weeks. Luckily he left the old plunger on top of my unit. I just cleaned it out, put it back on my unit and threw away the one he put on there. It's been working great ever since. These people will prey on you being too stupid to know how they are scamming you. They will not back up their shotty work either. Beware.

Had a great experience! Came out to install a new gas hot water heater. They were here within 1 hour from call, excellent work, best price, friendly from receptionist to the 2 installers. Will definitely use again.

FABULOUS experience start to finish ! Last Friday a big name plumbing/HVAC company couldn't unclog our kitchen sink after working 2 hrs.. Said they would have to come back 3 days later with 2 men at the cost of $1300.00. Our neighbor recommended Joslin. Called them this morning, Blake showed up a little later & in less than 30 minutes the sink was clear. And it only cost $110!!! Blake was polite, friendly, & knowledgeable.Joslin will be our go-to company for plumbing/HVAC issues....no more big name company!

I used this company today for the first time, they had someone at my house within 24 hours. The plumber was able to diagnose and fix the problem in a short amount of time for a reasonable price. What more can you ask for! I will definitely use them again in the future…

These guys are awesome. I used them a few months ago for plumbing and they did a great job so I just had them come out (in a ice storm I might add) to fix our HVAC. They showed up in about a hour of me calling and had the problem fixed within 10-15 minutes. Nathan did a great job. Their pricing is very fair, too. Once you find a company you can trust you’re going to keep using them. Honestly, it’s a relief when you have somebody to call that you can trust for plumbing and HVAC. You won’t feel like you’re getting ripped off or talked into something you don’t need by a used car salesmen. Highly recommended.

Tyler came out to replace my leaky kitchen faucet. He was very polite and extremely knowledgeable when I asked him about other heating and cooling issues. I was also impressed by how he cleaned everything up after the install. I rent, so the bill will go to my landlord, however I will keep Joslin Plumbing in mind for any home repairs I'd incur in the future.

I always research online for companies when I need work done. I read reviews. I decided to call Joslin Plumbing to reattach my faucet, garbage disposal and dishwasher when I had granite installed in my kitchen. I also had an upstairs bathtub faucet leak (drip) I was hoping they could fix. The plumber was very courteous and punctual. He addressed the 2 issues and left after giving me instructions on how to check to make sure the leak had stopped. The next day it was apparent the upstairs bath was still leaking. They promptly sent another plumber out and he DID fix the problem. Two days later I discovered I had standing water in my kitchen sink cabinet due to the disposal leaking. Another plumber was sent out and he was also able to fix the issue. I received an invoice for a total of $381, $160 to attach the disposal and $175 to attach the faucet, $46 was for parts. When I called for clarification on what I was charged for, I was told that "when the customer provides the faucet, they are always charged $175 to install". (Doesn't the customer usually HAVE a faucet?)
I don't know, based on the above, would you hire them again?

Joslin delivered gold-standard excellence at every phase. I'm old and wise enough to know when I've received astonishing customer service. The leadership of Joslin have built a company with the highest standards of ethics and professionalism.

A polite and efficient receptionist took my call and the customer service experience only got better. Two intelligent, highly personable and very courteous young men- Mike and Chris- performed the plumbing work with the highest professionalism. The service charge couldn't have been more fair and reasonable. My wife and I are very pleased with Joslin. We'll recommend this gem of a contractor to all our friends, colleagues and relatives.

The technician who came to my home today was much appreciated. He demonstrated a great work ethic, professionalism and was very friendly. He replaced my dripping outside faucets, sealing the openings with cement, not caulk, and cleared a clog for us. He was very thorough explaining each step of the process. I have a newfound respect for someone who will be my go to person in the future. The arrival time was a bit delayed, but like a fine wine, well worth the wait. Thank you very much- David

Best plumbing service I have used. Always quick to respond and not outsourced.

Technician came out. While he fixed the problem of the unit at issue, he completely started telling my how bad my other one year old new unit was for our first floor and that it was builder grade would probably only last 5 years. I felt like it was completely unnecessary to comment on that and it now just gives me anxiety that I will have to fork out thousands of dollars on a new unit in 4 years. Fine, I moved on.

About 30 days later the same HVAC he fixed went out again and I thought Joslin if within 30 days may come out again and not charge a service fee, otherwise, I would not have even called Joslin again. They did tell me we were out of the 30 day window and the work was not warranted which I did not fight over because I knew this fix was a band-aid. However, I did relay may feelings about the previous encounter I had with their technician. While "pleasant" they were defensive. The operator was not even remotely apologetic and scolded me for not telling them at the time. I was not looking for a freebie but I felt that is how they treated me on the phone.

Perhaps I should have let them know at the time of the incident but honestly because this was not my first bad experience with them, I was not using them again and I like to give people the benefit of the doubt. But it still bothered me 30 days later so I just told them.

We had another experience with Joslin prior to his where they had ordered a part that took several weeks to come in. They never let us know it was delayed unless we called them. I gave them another chance as stated above and I personally will not be using them again.

Called Joslin on Friday to get a plumber to fix our bathroom sink, which was draining very slowly. We were told they were too busy & would get to us probably on Tuesday. We agreed to wait on them till Tuesday & gave them the address & phone #.
I got a call Monday afternoon from Joslin saying their technician was in the area & could be at our place in 15 minutes. Since I was home, I was pleased to get the plumbing work done asap.
The technician was quick & fixed the draining issue i had originally called Joslin for. Soon, i remembered the loud noise the faucet made when hot water was turned on. I told him about that & he was happy to fix it too.
Then I remembered that one of our toilet won't stop running water after a flush. He was quick & fixed that too. Next, I remembered my elementary school kid dropped something down the drain in the upstairs sink. I told him I needed that fixed, too. He soon took care of it. Got everything worked on in less than 30 minutes.

I anticipated that we would be overcharged since we called him for 1 issue & got 4 problems solved. But to our surprise, the bill was for $90. We were happy that we weren't being ripped off as most plumbing companies do.... Thanks to Joslin for ringing customers, honestly.

I will surely be coming back to Joslin for all plumbing & or HVAC issues.

Emad came out and did a great job for us. Went out of his way and cleaned the coils on both units and refilled the coolant in our downstairs unit which was struggling to keep up with the summer heat. Thanks!

Called early one morning and they were able to come out same day. Called to tell me they were in route and arrived soon after. Hunter was great and was able to fix the problem quickly at a very reasonable price.

I had a great experience with Joslin. They replaced my broken water heater within one day, the technician was professional and kind, and the cost was reasonable.

Be very careful. We called Joslin in June to repair our old HVAC. The technicians told us it would most likely need to be replaced soon but he could fix it up for $225. We accepted and 3 weeks later it stopped working. This time he said he could fix it for $425 and it might last for awhile. At the time we were really tempted to go with new unit, so got a quote. Ultimately decided on the repair. Everything was great until 3 months later when we switched to heat. On a hunch I called another company in and they showed me where the control panel had be broken and the heat disconnected by the previous tech. I called Joslin and told them what I learned, saying if the control panel was broken, I should have been told before I put the additional $425 in. Adam came out immediately, said it looked like the wiring was funny and he would talk to his technician and see what happened. He gave me a new quote unit, $400 over the estimate in July. Two weeks later, I had not heard back. When I called him, he told me a completely fabricated story about me calling a 3rd time, the technician coming out and finding the control panel broken, me asking for my money back and no paper trail because he didn't charge me. This was a total lie. They are not trustworthy.

Adam was excellent! Replaced our hot and cold valves for our washer, when asked made a recommendation for cut off valve and checked our water pressure. Provided quote while on site for both cut off valve and pressure regulator. We will use Joslin to install a pressure regulator and cut off valve soon. Adam was professional, efficient and friendly! Highly recommend Joslin for any plumbing needs. Excellent quality, Good value!

My father used Joslin for years, now I use them for hvac and plumbing. They have a strong stand in Williamson County! Their prices are reasonable, give exceptional service 99% of the time, and the ladies that handle the phones and dispatch the technician’s are the kindest people! Considering other companies most times money hogs and hard to reach, Joslin is the best choice! I hope they keep their hometown feel and dedication to this community!

Our experience with Joslin was exceptional! So exceptional I’m writing this review. Joslin was responsive, set a realistic timeline and when Tim (the plumber) showed up - he got right to work! He explained/showed me in layman’s terms the problems, how he would fix them and then did just that. My experience - Joslin is very fairly priced and does honest, great work. Highly recommend.

Used them twice now, both times they have communicated well, shown up and knocked it out for a reasonable price. Plumbers are respectful and care about the clean-up.

Cody was great today - I thought it was going to be a giant fix with a drain, turned out to be a simple fix!

For an estimate . The gentleman came and I had another plumber leaving that gave me an estimate for my bathroom. Joslin representative refused to come to my home and the secretary told me he be back. Well, he never came back so I called them. Their response was he couldn’t do the job . He have to subcontract the job. I was taken back by her response. Speechless.