HVAC reviews in Murfreesboro, Tennessee

Prentice Alsup and their technician Eddie came through for us in a BIG way this month. The blower motor went out on our HVAC unit in the middle of one of the coldest times of the year. They were very responsive and Eddie did such a great job getting us back up and running quickly. Such a great company!!

Prentice Alsup was out to do a gas line job for us today, they had been recommended by our plumber. The gentleman that did the job was wonderful. It was a pleasure having him in my home. I highly recommend this company.

My home air conditioner stopped working during the hottest portion of the summer July 30. I called Alsup who was recommended by my brother-in-law who has also used them. They were able to respond within 24 hours and repaired a fairly serious condition the same day they also found problems that existed from another HVAC company they also fixed that condition. They’re fast they’re courteous and their prices are very reasonable strongly recommend them.

Late June of 2024. 95-97 degrees outside and our air conditioning goes out. Called Alsup’s heat and air and that afternoon they sent a tech to our house. They quickly found the issue and helped us with the warranty process because out of pocket the part was not cheap. The part was ordered and when it arrived they quickly sent a tech out and the Air conditioner was back in working order. We are very thankful and happy about the fast response and personal care they showed to us. If I could give them 12 stars I would. Great business and great people. Local too.

We have been with this HVAC company for almost 10 years. They have always been very responsive and treated us well. We recently had an emergency where our heat stopped working during the coldest nights of the year. I called and spoke to a very nice lady who had someone out within a couple of hours. The technician, Austin, was very respectful and knowledgeable and immediately knew what the issue was. Within minutes he had already ordered the part we needed and had to get it overnighted. First thing the next morning, he had it installed, and the heat was back up and running. This company came through when we needed them the most. Great local company that will treat you fairly and reasonable.

We moved into our new home three months ago and had an HVAC issue identified by the home inspector. Alsup initially fixed it, but the problem returned three months later. Having dealt with similar issues in past apartments, we weren’t too surprised.

The difference? Alsup sent a technician (named Richard) out to our home the next day! Richard arrived on time, quickly diagnosed the issue, fixed it, and ensured everything worked before leaving. He was kind and thoroughly explained the issue prior to wrapping up. We truly appreciate the prompt service and efficient repair! Thank you Richard and Alsup!

Homeowner of 10 years. Familiar with many of the HVAC companies in the area from work experience. Kathy and Trey are awesome. Only a few I would choose to install/maintain my HVAC unit. NONE of them being the bigger names in the area.

Prentice Alsup has amazing, personable, knowledgeable, and professional technicians. I know my tech by name on repeated visits and they understand the history/service life of my unit. They've provided service to me for 8 of of those 10 years.

Invoices are upfront, clear, and consistent with what's been offered. Techs arrive when scheduled. Possible issues are explained in plain English. 10/10 would call every time.

Prentice Alsup over preformed as usual. Called them early today about our AC not working properly. Temps going to be mid nineties today and they were swamped. Told us it would be the following day before they could get to us. Richard and his helper called the same day asking if we were home and if they could come right then. Had the problem fixed within 30 minutes and cool air again! Thanks Prentice Alsup for the tremendous service.

Their team was wonderful! Could not recommend them more. They were so quick and efficient in replacing our unit. We stumbled upon them because our neighbor was receiving service from them, so we requested a quote from the tech (we were in the market for a new unit). He was able to get us a quote in less than an hour! We scheduled the replacement right away as they offered the best pricing. We got very lucky and are so happy with their services.

Extremely disappointed with my first (and now only) experience using this company.

I had my AC unit serviced for the first time in eight years. The technician was friendly and said everything looked good. He offered a twice-a-year maintenance plan for $70 per visit ($140/year), which I agreed to. He told me the office would send the invoice later.

When I got the invoice, I noticed an extra $25 charge for a tube that was never mentioned to me—not during the visit, not at any point. No explanation, no heads-up, just an extra charge added after the fact.

I called the office, and the receptionist apologized, said she’d check on it, and got back to me confirming the charge would still stay. When I asked if this is how they normally operate—doing extra things without permission and billing customers afterward—she didn’t really have an answer. Just, “Sorry, there’s nothing we can do.”

I asked to speak with the owner, Trey, and was told he had been made aware—but still, “nothing we can do.”

That kind of approach doesn’t sit well with me. If this is how they handle basic maintenance, I wouldn’t trust them if a real issue came up. No communication, no accountability, and no real customer service. I won’t be using them again, and I wouldn’t recommend them to anyone.

Do not use them. My apartment complex uses this company and one of their technicians came to my apartment, started unlocking my door and almost walked right on in while I was home. I yelled “hello?” Because I could hear him i unlocking my door, though the doo he responded who he was. Not only was he about to illegally walk into my apartment without knocking or ringing my door bell (caught on my ring camera btw) he was at the wrong unit. I had AC issues 2 weeks ago and they were fixed by the same gentleman i believe the same day, and according to my front office he was supposed to be helping a completely different building across the complex. It would have been one thing if he actually had a reason to be there but he did not. Sadly my apartments couldn’t do anything because they don’t employ the technician, but they gave me information hence why I’m here. I notified their office but just go some generic apology, so if you live alone or have little kids around, please don’t use this company. They will just walk right on in like they pay your bills, which in this crazy world is terrifying.

Excellent service - I called them at 8:00 am and they were at my house before noon. The technician was professional and very polite. He identified the problem in a matter of minutes and fixed our problem promptly. He went above and beyond by checking other possibilities and gave our unit a quick clean. He even put the garden hose back neater than it had been. We have used this company several times and we are always pleased with the service and the price. They are always reasonable and aren’t the kind of business that tries to add on additional unneeded services. I highly recommend them and I compliment Corey for the professional service. Thank you!!

For a long time I used to truly tell about how great Prentice was—and they WERE great. However, I’m afraid those are gone. I had a Mr. Cool outdoor unit that needed to be replaced (no fault of Prentice Alsup). I was told by Prentice Alsup to install the unit, start the unit, and then contact them to come perform a vacuum service/check for leaks. I followed the instructions as provided. The service tech came out and then refused to pull a vacuum and rubbed some soap on a valve to check for bubbles. I then got a $150 bill for soap application and 5 minutes of the techs time. A few weeks later and my hvac unit stops working. A rep from Prentice Alsup called me back about my invoice inquiry and basically says that they can’t pull a vacuum on a unit that has been charged. No ownership of the bad advice provided by the tech or the $1500 that I’m having to shell out for a new unit. All I got was a “how about we change your invoice to $50 and call it good enough” by a guy named Trey. I cancelled my routine maintenance plan with them and will be looking elsewhere and providing my recommendations to someone else.

We had an amazing first experience with Prentice Alsup for a repair last week during the Middle Tennessee ice storm. The blower motor went out on our unit and we got on the schedule first thing in the morning. They had a tech out to our house by 1:00 that afternoon! Richard, their tech, was professional, kind, and VERY knowledgeable. Thank you to Prentice Alsup for getting our unit repaired quickly and for a very fair price!

Excellent customer service, punctual, answered any questions we had, and the price is right!! Thank you Mel Daniel for taking care of our home. This company also services our church we attend.

Honest, timely and communication is top notch! Will be utilizing for all my HVAC needs moving forward.

The only company my family will call from now on. They are by far THE BEST!!!!

Quality, timely,and professional work. He’s our go to guy. 👍

Honest and affordable. They came out quickly and the unit has worked perfectly since.

Very fast service, put in a new unit for us that beat the others pricing, great at reviewing options and answering questions.

Honest and friendly. Hard working. My AC went out during a party once and he helped me out fast!