Reviews of local pros in Addison, Texas

They are awesome to work with. Very professional and go above and beyond for their customers!

Buen lugar

Excellent service

Service

had 200$ worth of items stolen by their workers, lady is impossible to get in contact wit. Stay away

Very poor customer service. Not attentive, not responsive

Ronnie and his crew did a great job. Very happy with my floors

I have worked with Signature Floors for 15 years and they are the most
professional and the most cost effective -of any- I have ever worked with.

Great selecrtion of product and very accomodating salesperson (Ron). The install went smoothly and installers did a great job. Will certainly recommend.

The company installed engineered hard wood floors in my house. Very happy with the quality of workmanship and the overall experience.

We have used Signature several times for our flooring needs. They do amazing work.

Look no further for the absolute best in the game. Signature Floors is dependable, extremely reasonably priced given the high quality, and has THE friendliest staff that provides the best experience. Could not recommend them more!

After four attempts and several months later, our floors are worse than when they started. We've moved out, they did it poorly. We returned a month after schedued and have left three additional times (3-4 days each ) only to return to a totally botched job-worse than ever. I will update this review with pictures during my next entry. I have a library of photos as they tell a better story.

The floors they installed looked horrible and wavy. First they said it was my fault for selecting such a cheap product (that they talked me into buying). They said if I closed all the blinds, turned off the lights, and stood in a certain spot, that I wouldn't notice it so much. Then they said the problem was because my floors were not level (even though I paid them to level the floors first), then they said the bumps were caused by the 'float' they used to level the floors and insisted there was no problem after all, even though float is supposed to level the floors, not cause high spots, their installer could not remember floating that part of the floor, and the installer could not identify the substance as float. These people took shortcuts and continuously change their story to try to shift the blame away from themselves. We have been fighting them for months and our floors are still a disaster.

They were in charge of installing new carpets into our new office, and these guys turned what was initially a week delay into over a month. We were offered no alternative solutions, just told the same thing over and over again. Their delay caused everything else to be delayed which ended up losing us a lot of money. Can’t recommend working with them at all.

I had another great experience working with Mike and his team when we recently did some updates to our home. Everything from making selections in the showroom, to getting measurements and then install was so easy and smooth.

From the first visit to the store until everything was completed, the project ran smoothly and was completed faster than projected. The product, as well as the selection, was excellent, the staff courteous and helpful, the installers going above and beyond to make our lives better. First class. I could not be happier.

Jake and his team did an excellent job at a fair price on a laminate repair we needed. The pricing was up front and transparent. I had multiple quotes and theirs was the best. I won't hesitate to call Signature in the future. 5/5

We have worked with Signature Floors for several years now. Mike, Amanda, and the whole team are exceptionally helpful and our customers are always pleased with the end result. Their installers are professional and timely. Amanda is great for helping our clients choose tile and counters and Mike is the wood floor king. Nice showroom, too!

When I needed repair work done on my wood floors, I asked a friend. He told me that he had been using Ron G. at Signature Floors for years. Said he was the best in the business. I got an immediate response and appointment, as well as an estimate to do the work. Ron's team was excellent. Preformed nothing short of a miracle given the location of the repair. I can't tell the old 17 year old floor from the new! I had a family emergency come up in the middle of the work, Ron could not have been more understanding and worked with me. He and his team were very professional and had an incredible work ethic earning all our business in the future!

Had tile and carpet work done with this company. Both look nice and were reasonably priced, but I did not like working with the salesperson. She was very hard to get a hold of, and only ever wanted to communicate when it was time to get paid.
The carpet crew used my personal vacuum, and did not empty it (completely full of dust, carpet debris) - why they didn't have a shop vac is a question that I still have. And the vacuum wasn't out in the open, so they went through my closet to find it... What else did they look through?
The tile crew left two holes in my kitchen wall and I was not offered an apology or explanation. I sent pictures to the salesperson, and she did not even respond. It's unfortunate because my parents considered this salesperson a friend.
I have remained courteous and respectful even though my home was not treated in the same manner. The work is fine, but I am severely disappointed with the customer service.