Home Services reviews in Arlington, Texas

During the ice storm I was given great instructions to winterize my pool equipment after a motor blew out. You sent a tech out within 2 days and got it replaced.

I was not going to do a review, but I keep getting email reminders, so here it goes. I had an equipment leak fixed by Sink or Swim Pools and they did just fine. I also had an appointment on a Thursday morning for some remodeling work and some drain replacement. No one showed up for the appointment, so I called the office around noon to get an update. I was told they would be out in the afternoon. At 5, I called the office again, informing them that no one had showed and was told they would be out the next morning. Noon on Friday and still nobody and no communication. I called at noon and cancelled the work.
I have no idea how good their remodeling work is, but I can tell you I won't ever recommend them or call them again. Unfortunately, this kind of customer service and lack of communication seems to be all to common in home service providers.

Excellent service today. I was having issues with the vacuum and he came out and showed me exactly what I should do. He even gave great advice what I need to do if we go on vacation. Thank you for all your knowledge and help.

We needed renovation of our pool tile and coping, the price was very reasonable for removing all old tile, grout & mastic. They arrived on time as scheduled, completed the job in 2 days time with a final visit Saturday morning for a finishing touch. They placed all new tile, grout and mastic and put a protective treatment on the sandstone. It’s hard to know if you are choosing a good company for any type of renovation project but this company did a great job, we were relived and quite happy with the results. 5 stars, thanks a bunch to Sink or Swim.

Great company to work with. The office and field staff communicated daily to check-in, identify what steps were to be completed, and provided updates to the timeline when we experienced delays due to weather. The crews worked quickly but did not sacrifice quality for speed. Follow-up after completion was prompt and thorough; they even ensured my water chemistry was balanced afterwards to promote proper curing of the new finish.

A Manager hand-delivered samples of the tile options I picked out, and offered to show me a recently completed pool with the specific finish/color I selected, so I could see it in person. I thought that was very customer-forward oriented and they exceeded my expectations.

I will be doing business with them again to have some decking around the pool redone. They’ve earned both my trust and future business.

Great service from the quote all the way through the work. Sean was knowledgeable and honest, and took the time to figure out what was wrong. I asked a lot of questions and he explained everything clearly and shared tons of helpful pool info. Really appreciate the help and would definitely recommend.

Our pool is cleaner than it’s ever been! The communication we receive after every cleaning service is detailed and our tech is kind and thorough. The customer service I receive anytime I call the company is superb. Sink or Swim is far better than my previous pool company and costs less per month!

Your team is excellent. Does a very good job communicating and following though. Doing a great job. Very thorough with all the services provided. I will 100% refer you to other families with swi pools.

I recently hired Sink or Swim for my pool maintenance, and I couldn't be happier with their service! From the initial consultation to the regular cleaning sessions, their team has been nothing short of professional and reliable. They are always punctual and take the time to explain any issues or recommendations clearly.

The quality of their work is exceptional—my pool has never looked better! They use top-notch products and techniques to ensure everything is sparkling clean and balanced. Their friendly staff goes above and beyond to make sure I’m satisfied with their services.

Great company been using them for years. When I needed to have the surface replaced. Their quote was the most reasonable.

The folks at Sink or Swim were all top notch. The communication was frequent and excellent. The guys that came out to find the mysterious leak and then fix the leak were very thorough, determined, and knew what they were doing. They were fast, efficient, and very meticulous. We are very pleased with Sink or Swim and highly recommend them. Thank you Leslie, Jackson, and Hector!

I absolutely hate leaving bad reviews, but I don’t want someone to unnecessarily endure this service if you don’t have to. Upon assuming care of my pool, it immediately began to have issues with algae etc, which is totally forgivable. However, come to find out, they charged for services that were never rendered, while concurrently failing to resolve my pool issues. My pool had been having algae issues for several weeks and the didn’t note it or treat it until I broached the subject. There were several other missteps as well. For the price, please seek out other companies.

Wonderful service! I was so impressed by Joe’s fast diagnosis of my pool pump’s issue and he was so kind and knowledgeable in walking me through what went wrong and how to fix it. He even took the extra time to show me (a very new pool owner) how my valves work and answered all my questions. He was able to get the new part and fix it within a couple of days. I will definitely be calling y’all again for any future issues! Thank you, thank you!

Requested a quote to have some work done.It took two weeks for anybody to come out. And when they did, they sent a guy that was on his first week on the job. he said the normal guy that does this type of work was leaving at the end of the week. Said he’d have to check back at his office find out if they could do the work. Never heard from him again. So six months later I pay $150 for a service call. No work performed. They said they sent an estimate and I found it in my spam. Today. Can’t really tell you what kind of work they do as none was performed.A phone call from the guy would’ve been all it took, and I would’ve happily had them do the work. You be the judge .

The pool service company we used for over 13 years unfortunately sold out to Aquamaid.
Within weeks of them servicing my pool I developed a scum line going all around my pool and noticed they weren’t moving my pool loungers to brush under them causing algae. Worst service ever!

Excellent experience from the first call to completion of the repair. Prompt, courteous and professional. We will absolutely use Aquamaid again.

I decided to try them and am very pleased with there service, not only are they very professional but also the lowest price among other companies I searched for.

Joseph is one of the most thorough techs at Aquamaid. My pool looks great when he leaves and he makes sure I am a satisfied customer by answering my many questions. I am a very happy customer of Aquamaid and will happily stay a customer with Joseph working on my pool every week.

For the first go with Aquamaid, we were pleasantly impressed. A lot of great detail went into the cleaning and a detailed email following service. We had Aquamaid merge with our previous pool servicing so again, a great start for continued service on our pool.

Chet does a great job with the weekly cleaning. When he’s on the job there have been no maintenance issues.

Auqua
Aid Pool Service has been taking care of my pool and equipment for many years. The water is always sparking clean and inviting, year round. My equipment runs well and any suggested repairs/improvements are always appreciated. Thank you Auquamaid. Sincerely, Cathy Jones