Home Services reviews in Austin, Texas

Prior to selling a house I needed to have the entire four bedroom house floors cleaned (half carpet, half tile.) I got quotes from several companies but Steam Master Cleaning sent Hector to meet me the following day for a free accurate quote and he was ready to begin the job immediately. He went over all options and the price was certainly reasonable, and I was happy he could start and finish that same day. He did a fantastic job! The tile had a previous problem from a past owner and he explained exactly how it could be fixed, they even organized for Hector to be able to come back the very next day to take care of it. Again, he did a phenomenal job! He was very professional, friendly, and took care in his work to make sure it was perfect. I highly recommend this company and if you get Hector as your technician, you'll be super happy with his expertise, and attention to detail, and friendly manner. 5 stars, thanks guys!

Tim did great work, was super helpful and easy to work with. We will definitely call again for our future carpet cleaning needs.

I can’t say enough good things about Bradley and Rodriguez. They came out to help with my son’s carpet and truly went above and beyond. What I thought might be permanent damage, they somehow managed to restore back to 100% — it honestly looks brand new again.

Beyond the amazing results, they were incredibly kind, patient, and professional the entire time. They took the time to explain what they were doing, treated our home with care, and were just genuinely pleasant people to have around — which matters so much when you have kids and a busy household.

You can tell they take pride in their work and really care about the outcome, not just getting in and out. I’m so grateful for their help and wouldn’t hesitate to recommend them to anyone needing carpet cleaning. Thank you, Bradley and Rodriguez!

This is a good company with solid equipment, supplies, and knowledge for cleaning, and I was pleased with the overall quality of their work.

However, I do want to mention a serious caution. In my living room, the 120-volt outlets are dual-purpose: each receptacle has one normal outlet and one clearly painted RED. The red outlets are not standard—they are dedicated to lamps that are controlled by dimmers, mechanical switches, smartphone apps, and voice commands. These are tied into electronic control circuits.

The crew plugged an industrial-grade floor brush into one of the red outlets. The tool draws a lot of current and, as a result, it blew out the electronic circuitry that controls my lighting system. It took me several days to replace and reprogram the damaged components, and it was expensive.

Many modern homes have similar smart or dual-purpose outlets, so I believe staff should be trained to recognize and avoid these, especially when using heavy-duty equipment. If you have these types of outlets in your home, I strongly recommend taping them off before any service visit.

Also, it would have been easy to roll my refrigerator out and clean that area also.

It is my opinion they do not have good training for new employees.

I cannot recommend Michael highly enough! From start to finish, he provided exceptional service, going above and beyond to ensure my carpets looked brand new. Not only was he super professional, but he also took the time to explain the cleaning process, address any concerns I had, and gave me an amazing price. His attention to detail is unmatched—he even tackled stubborn stains that I thought were impossible to remove!

Michael’s dedication to customer satisfaction truly sets him apart. If you’re looking for a reliable, hardworking, and skilled carpet cleaner, look no further. I will definitely be using his services again and recommending him to friends and family!

Austin was AWESOME! I own a daycare center so my rugs needed ALOT of love.Austin took his time and now my rugs look BRAND SPANKING NEW! He came in greeted everyone measured everything and git right to work. I'll be a repeat costumer every 3months ! Amazing Job Amazing Staff! Great Job Steam Master! Quality employee you have there!

Tell me those dont look like new rugs!

Absolutely thrilled with my Steam Cleaning experience! The customer service from my technician, Terrell, was top-notch—friendly, knowledgeable, and took the time to explain all the specialty treatments available. I had a couple pet stains from a previous renter that I didn’t think would lift, but the results were seriously impressive. Everything looks fresh and like new again!! Highly recommend!

I was hesitant to use this company that was new to me. But they exceeded my expectations. Andrew and Agustin were proficient and friendly technicians. Andrew was quizzed and he answered every question I had with knowledge and patience. Results were amazing. A dog urine stained white area rug was made looking new again. Total experience was professional and well-done. I highly recommend.

I had Joshua and Damion as my service technicians, they were very quick but also very detail oriented while cleaning my carpet, I had some stains that I did not think would come out but thanks to them my carpet looks almost brand new!! I am very happy and pleased with how professional, courteous and informative they were! Next time I need a job done I will be requesting them to come out.

Thank you Damion and Joshua😏

We recently used Steam Master Cleaning for our carpet and wood floors. Josh did a remarkable job. My floors look brand new. So, so happy and Josh was absolutely amazing and professional. Totally exceeded our expectations. Don't hesitate using them and ask for Josh. He will not let you down!!!! Thanks so much Josh!!!!

Tim, with the Austin location, was a pleasure to work with. He was professional and very knowledgeable of his product and services offered. I am extremely pleased with the finished product! I can highly recommend both Tim and steam Master!

Bradley and Kody were great!! They showed up right on time, were quick and yet still very detail oriented. My carpets have never looked so clean, and they were even able to get stains out that i thought were permanent.

I will definitely be a returning customer to Steam Master as they were very professional, communicative and overall just great people.

Great work by Tim and his assistant. Worked diligently in all areas. Thorough and attentive to detail. Friendly and courteous! Will recommend them and will use them again!

Wow!!! I think I have a brand new couch! Joe is the very best! He was so friendly , courteous, knowledgeable and skilled at what he does! Next month I will schedule a couple of area rugs to be cleaned and I will ask specifically for Joe. You’ll think you have new furniture and carpet when he gets done!

Tim and Fernando were prompt and professional - easy quoting process, thorough explanation and delivered a great result! Our carpet had some deep residue and lingering smell and they were able clean it thoroughly! We are super pleased with the result and will definitely use them in the future for any carpet cleaning!

Mason was not only informative, he was extremely professional, friendly, and had such a Dope spirit! He cleaned my carpet fast and did an Amazing Job! So grateful for his professionalism, great attitude and love for his job! He is Awesome! Thank you all for sending such an Amazing person!

We got rid of the carpets in the house because of allergies, but we still have a couple of rugs that need to be cleaned. I called a couple of companies, but they required a minimum job that was greater than the two carpets. Steam Master Cleaning was willing to come and give me a quote. I ended up adding additional services because they also offer other services like upholstery cleaning. I was very pleased with the service. From the people answering the phone to the technician that came to do the job. His name is Andrew. I will used them again and wholeheartedly recommend them.

Andrew and Devin were very professional and did an amazing job with cleaning the heavy stains out of my carpet. They were honest and nice. I recommend them for your service.

Tim did an amazing job! My carpets look brand new, and the prices were the best I’ve seen. Super friendly, professional, and efficient service. I highly recommend this company to anyone needing carpet steam cleaning!

Tim did an amazing job, it has been many years since it has been cleaned and I did not think it would clean up that well but Tim got them looking brand new again, very professional easy to work with explained everything in detail, I would highly recommend using Tim as your technician. Pictures do not do it justice, the change is amazing. Thank you so much Tim.

Got on google & searched up the nearest carpet cleaning service & found Steam Master Cleaning and Restoration …. Gave them a call, got a quote & let them do service!! & I am a FIRST time customer with them and WOW! I am impressed with the work that was done by Tim Dahlke .
Thank you for doing such an amazing job! Customer service, strong communication skills, & very Kind!
If you’re looking for the perfect guy to get the job DONE I MOST DEFINITELY would recommend Tim!!