Home Services reviews in Austin, Texas

The last two times I scheduled to have someone out, they never showed up. Each time I inquired about when they’d arrive because nobody had shown up, their customer service apologized and reassigned me to someone else, which prolonged the process and did not lead to me getting service. I will be cancelling and going through someone local. I also believe that they are using a riding mower over the top of my sprinkler system, which is not preferable.

This has been a disappointing experience. The grass has only be cut one time and it was suppose to be a weekly thing. I also signed up for the fertilizer and weed treatment and my yard does not look as good as it should. Hopefully, things will improve or I will be finding someone else to to these jobs.

Daniel did a great job! I’m super glad he was the one assigned to work on my yard. This is my first time ever scheduling a service to get my lawn mowed. The process was super easy and everything was communicated! I ended up getting a subscription because im super glad to finally see my lawn be clean enough for me and my family to spend more time outside.

Horrible communication and outright shady service.

First service was scheduled for Oct 12 — nobody showed up, and I received zero communication. I was only told after business hours that the provider’s “lawn mower broke.”

I asked to cancel immediately, but they insisted on giving them another chance — I reluctantly agreed.

They assigned a new provider for Oct 20.

Again, absolutely no show. No message. Nothing.

Now I’m trying to cancel the subscription, but they intentionally make it difficult — there is no way to cancel in the app, and their “customer support” is basically an unhelpful chatbot loop.

At this point it feels predatory. Terrible experience — would not recommend to anyone.

Didn't provide service. Charged $51.99

Customer service then claimed, "... it's been me than 5 days... we can't refund..."

Poor follow-up.
Said they, "...investigated."

No edging, no blowing grass clippings, (there were no clippings, since no service was done).

No service was performed, yet I'm having to go through my bank to get to get my money returned.

Do not use LawnStarter.
They contract third-party providers, and my experience was a complete mess from start to finish. I originally scheduled a leaf removal service, and the first crew they sent out showed up without notifying me while I wasn’t home and weed-whacked my entire yard, removing plants I did not want touched and didn’t even remove leaves! I contacted LawnStarter, and while they apologized and refunded me, they offered to send out a different company to complete the leaf removal as a courtesy.

Unfortunately, the second company also didn’t notify me, showed up at 7:30 p.m., only completed a portion of my front yard, didn’t touch the backyard, left bags of leaves piled in my driveway and I was charged for it. I called LawnStarter again, and they told me the company would return to finish the job… they never showed up.

I had to call a third time, and despite everything, LawnStarter initially refused to refund me for the incomplete job that was supposed to be complimentary in the first place.

Bottom line: The communication was terrible, the quality of service was poor, and the accountability was nonexistent. Avoid LawnStarter at all costs.

UPDATE: they processed the refund incorrectly LOL so I had to call back, was on hold for 30 minutes, talked to 2 different people for them to actually refund me the full amount. Ridiculous.

Scam company. Signed up for bi-weekly service. Scheduled service date was 5/5. The grass cutter rescheduled me for seven days later on 5/12 due to light rain on 5/5. That allows them to let the grass grow and charge double for long grass. I called customer service and rescheduled for 5/9. The grass cutter never showed up on 5/9 and never reached out. I called customer service and they said it was never rescheduled. I have a confirmation message for the reschedule. I canceled the service, despite them making very difficult to do. Pics show the cleanup I ordered not complete after the service date/grass not cut after service date and confirmation email confirming service date they later denied.

My lawn is absolutely ruined and the support team has left me hanging. I had a lush green yard that needed maybe 3 inches cut. This dude cut my yard down to the roots. In July... in Texas. Then, guess what... he left it half way finished!!! Said he'd be back either tomorrow or the day after. I want to vomit. This is absolutely worst case scenario. I filed a complaint and a damage report which they're supposed to fix. I talked to 3 people and sent emails, was on the phone for 30 minutes, and they are supposed to fix things. If they do, cool. I'll delete this review just because they made things right. But my yard is now the worst in the entire neighborhood. Thanks for nothing, Lawn Starter!! Make it right!!
Update: The lawn guy is back after I explicitly asked for him not to return. He blamed this yard destruction on an equipment failure and is arguing with me that the grass will grow back. The lady on the phone just kept taking over me and said that he was sent back out because he requested to return and finish. I the CUSTOMER requested him NOT to return!! Lawn Starter could not have handled this any worse.
Further Update: The lawn REPAIR guy was supposedly sent. According to him, he was only coming to mow! There's no grass left!! I told him how the original lawn guy came out and finished cutting down my remaining healthy grass. He said, "Oh, I thought I was only coming to mow. I didn't know about yard repair". So I'm stuck. I tried contacting the resolution department and they quit returning my emails. Bottom line, don't use lawn starter if you value your property. Maybe I'll check if there's legal recourse. Ayah did not even attempt to help me and representative Krish has not returned my emails. I'm done.

I used LawnStarter after two different Lawn Service professionals weren't able to get to my lawn in a timely manner or were going to charge me $100 because they said my lawn was overgrown (it was a lot more than I was willing to pay, and even though my lawn was overgrown - before and after pictures provided - it hadn't been when I called then two weeks earlier).

LawnStarter was able to resolve both issues. They got me in contact with Franklin who was extremely easy to communicate with and was able to get two my yard only two days after I booked him. Furthermore, Franklin edged my yard and brushed away the lawn clippings for free, something that other lawn services won't do, or charge me extra when asked. LawnStarter did charge me a bit more because if the length of my grass, but it was still cheaper than what I was willing to pay.

The only negative I can think of is that LawnStarter sort of locks you into a biweekly or weekly contract, but I've observed that one can pause the service - helpful if funds are limited sometimes.

Will use again, and I hope I get Franklin again!

Contract with an individual and pay after the service is completed. They quoted me $361 for a long grass yard and bush trimming. I agreed because I needed it done and assumed for that amount of money the job would be thorough and complete. The yard was left a mess with long spots, unfinished weeding and edging, and the bushes I specifically requested trimmed were barely touched, even after I spoke directly with the service provider and showed him how I wanted it done. Clippings were not blown off of hard surfaces and were left all over cars parked on my street. Overall a terrible yard job. I disputed it with Lawnstarter's customer support who then pushed it back to the provider to return and fix the issues. The provider never returned, marked the job complete and when I told customer service they shrugged and told me to give him another day. He still didn't return and within 24 hours I was charged the full amount.

Absolutely horrible property damage policy. Pro damaged my yard three weeks ago. Three different LawnStarter provided contractors estimate repair cost of about $2000. LawnStarter a response is we will pay $300. Can’t get anyone on the phone to address the issue. All they do when you call is request another review. This should have been an easily handled situation. Pro admitted mistake, accidents happen. User beware, their protection policy only covers what they say it will cost to fix, not what the people that actually do the work say it will cost.

I can’t thank Charles enough for turning around our homeowners association from an old 1970s decrepit looking condominium complex to a contemporary, looking well-maintained. Highly desirable place to live. We are very thankful for our relationship with Charles and total lawn and sprinkler

Speaking as someone who is always leery of these online reviews, I can tell you that my experience with Total Lawn & Sprinkler was top notch. Creighton showed up early and went right to work replacing nozzles and getting some of my zones working again. He then helped me program my sprinkler system. He was very courteous and professional. They definitely earned my repeat business. Five stars.

My lawn in my condo was dying due to my previous landscapers neglect and then Total Lawn and Sprinkler came in and made my day! I’ve never seen it so green. I HIGHLY recommend working with Jose Musset since he is genuine educated and knowledgeable.

With all that's going on, I was timid about contracting a company to come out to repair my sprinkler system. I had an entire zone not working, they came out, diagnosed the issue and fixed it quickly and professionally. Great service, they showed up on time and we could do everything with social distancing. Use these guys! The quality and pricing is right on!

If you are looking for professionals to work on your sprinkler system, Total Lawn & Sprinkler Inc are the people to go to. I live in San Antonio and I have a sprinkler system and the sprinkler heads in one of the zones was leaking continuously even after I completely shut off the system. I called them and Waylan came to troubleshoot the problem. It took him about 5 minutes to know what the problem was. He worked on the system by replacing the valve and he was done in less than an hour. He told me as a courtesy, he will stop by the following day to see if the leak had stopped. I was not at home when he stopped by, but he took pictures and sent them to me just to assure me that the leak had stopped. During this process, the manager Phillip Mikalik called me and asked me if everything was okey. Since my sprinkler system had been leaking for almost one year, he had noticed that I was very particular as I wanted everything to be fixed in the right way. This is what he told me, “My goal is to make you happy and satisfied”. After everything was fixed, I can assure you that the Manager made sure that I am completely happy and satisfied.

I usually do not write long reviews, but I had to for this one because of the way I was treated. They were honest, they explained what they will do, and more so made sure that I will be happy and pleased. So, If your sprinkler system is having any kind of issue, call these people and ask for Phillip or Waylan. Phillip is the manager, explain to him what is going on with your sprinkler system, he will explain to you what to expect and from there be at peace because you have the right person and right company!

They did a fantastic job and solved my issues.

Great experience. Response was fast. Had plenty of notifications prior to showing up. When Jeremy showed up, gave me an estimate and time for completion prior to doing the work. Did the work quicker than the estimate. Kept me up to date with work progress with pictures. Was kind and helpful throughout the process. Would hire again.

We recently hired total lawn and sprinkler at my condominium association to take over our landscaping maintenance. I like them so much that I actually had them work on my rental house in San Antonio and had a very similar experience thankfully. If you’re looking for someone that knows what they’re doing when it comes to irrigation repair, I would look further.

Total Lawn & Sprinkler does a solid job on my lawn. I would recommend them.

Fernando was amazing. This is the best company out there. Period.