Home Services reviews in Austin, Texas

I requested a quote and they offered $19 for the first lawn service so I signed up. Since then I keep getting texts and emails to sign up for service when I already did.
When I signed up and scheduled the first service on their web page it said Monday or Tuesday, then I received an email stating my lawn would be mowed on Thursday or Friday. Then the person came on Wednesday with no notice. Luckily, I was home and heard the lawnmower so I was able to unlock my gate to give access to the back yard. The service was ok.
Per their website they require customers to have 3 services before dropping them.
I'm not sure if I'd recommend them. I'll update after the next service.

Victor does a great job on my lawn. I initially hired LawnStarter when I injured my back almost a year ago. Now that I am healed I have decided to continue the service. I could do it now, but Victor does a great job and it saves me a lot of time

The response to messages was impressively quick, and the estimated arrival time was communicated clearly, which made planning much easier. The explanation was not only kind but also delivered with a professional attitude that inspired confidence. Everything was explained in detail, and helpful advice was provided throughout. Overall, it was a very pleasant and reassuring experience.

I had an overgrown lawn and needed help. I called Lawn Starter and they sent someone out the same week. Hector did a great job! My yard is tamed & i will enjoy regular service to keep it under control. Thank you!

Love this service! Been a life saver with my yard and HOA. All the yard guys I have gotten (Franklin and Josh) do a professional, clean job. You can change how you want your service too (weekly/bi-weekly) and do a consult if you want special treatments for your lawn or need anything like bush trimmings.

I asked to skip service on 3/10/25 and LawnStarter ignored my request, charged me $62, and left my Bermuda grass a mess. Only refunded me after I threatened legal action — and called it a "one-time courtesy." Do better and take responsibility!

Worst company every. Do not ever use this company. Destroyed flowers beds. Left grass everywhere. Rocks from the flower bed all over the place. And they have done nothing to fix this.

I'm very impressed with John’s work! He really paid attention to the details, especially the edging, which looks incredibly sharp. My whole yard looks better and you can tell it was done by a professional. It was so great to have someone show up on time and actually do what they said they would do!

First & last time using this service. When I inquired for lawn maintenance I was advised by Denise that the estimate she provided was in fact a preliminary estimate until the landscaper would come to then do a proper evaluation of the property for me to then have an accurate assessment of the charges. Once the true rate was verified I would then be “prompted” to sign the estimate BEFORE the landscaper would start the job. This was not the case as the landscaper had no clue what I was referring to & went straight to cutting the grass WITHOUT my verbal consent.

When I called customer service to cancel Kenny advised me that they need to allow a minimum of 3 cuts for them to cancel your service, which was NOT disclosed during the initial call nor did I sign anything binding me to a contract of that sort. I requested to speak to a manager which he didn’t connect me to but offered to “pause” my service when I called to cancel. How odd after me requesting to speak with a manager to discuss the “3 cuts minimum” I was then told they’d be able to cancel effective immediately. Which is what I wanted & shouldn’t have taken more than 20 minutes to do so!

Kenny just kept arguing with me by saying they advised the rate prior before we disconnected, which I understood (although the rate was not why I was calling) but my issue at hand was that this process did not pan out as Denise had said.

Disappointed with the customer service from Lawn Starter given the great reviews which is what lead me to start my service with them.

Overall great experience with LawnStarter and Bryant

Communication was always great if things needed to be rescheduled. We are moving states so we have cancelled services with them but had them for over a year and were very happy with what they provided!

PLEASE DO NOT USE LAWNSTARTER! About a year ago I used their service because I thought it was convenient and reliable. It went great for about 3 months until they damaged and knocked over my 15 year old lime tree given to me from my grandmother who passed away 8 years ago. I called and requested them to put the tree back up and place back into the ground. After numerous disputes with them over the phone they refused and said they will not fix it. I submitted Better business complaints and even hired an attorney. After 2 months it became exhausting for my family and I so we just accepted that they will not own up to their damages and stopped pursuing. The lime tree was still producing limes. After a YEAR later Joey Walker called me and said he wanted to make it right and apologize for everything and took ownership. He said he will send a vendor to fix the tree by standing it up. So the vendor showed up and stood the tree up but after 3 days the tree started to lose all of its leaves. A week after that all the leaves and limes fell off and the tree completely died. After I told Joey what happened he said he’d get back to me. Since then he will not respond to any of my voicemail messages or text. I also included Katherine Kennedy as well and she hasn’t responded either. So now I had to press criminal charges for vandalism. My family and I are now reliving the nightmare from a year ago. I would have never thought that me getting lawn service would result to damages to my home and having to get law enforcement involved. Please people DO NOT USE THIS SERVICE. First photo is when I propped the tree up and how it looked prior to when Joey sent the provider which is the second photo.

LawnStarter is very easy to use and book lawn care with. I've used this app for years and love the professional service I get for a great price. The app makes it easy to communicate with my lawn care pros, and the payment system is literally one-touch and you're done. Recommend!

LawnStarter caused property damage to my front yard and never resolved it. They repeatedly sent me incorrect links intended for vendors, closed my case by mistake, and did not take responsibility even after multiple follow-ups. I filed the issue with the Attorney General twice because LawnStarter did not address the damage or provide a reimbursement. Still no resolution.

I highly recommend LawnStarter for their timely communication and outstanding service. From start to finish, they were professional, prompt, and attentive to every detail. My front and backyard lawns have never looked better—the grass is evenly cut, and the edging is absolutely perfect, giving everything a crisp, clean finish.

What sets them apart is their attention to the finer details. Not only did they complete the job efficiently, but they also ensured every corner and edge was neatly trimmed, leaving my yard looking pristine. Their commitment to quality and customer satisfaction is evident in their work, making them my go-to lawn care service.

Easy to set-up and schedule, but awful performance. They make it a simple process to get signed-up, but trap you with the 3 service minimum even with issues. As an out-ot-town property owner, I scheduled LawnStarter to mow the yard while my property was vacant (3 weeks). In the 3 weeks, they mowed 1 time, but charged me for all 3 services. When I went to the property after the 2nd service to check on the house, it was obvious that they hadn't been there. When I reached out to advidse them that the crew didn't show and I wanted to cancel, they offered a $15 credit which is less than half of what I was charged for the service that didn't even occur. What kind of resolution is that? And to make matters worse, they had cut the turf WAY too short the previous week (service 1) and the yard had been burnt by the sun (only yard on the block to be browned, so it wasn't from a lack of water). I even provided clear information to leave the yard left tall (rather than cut short) in their 'Message My Crew' feature, but either they didn't read it or even care. I'm aware that these crews are contractors, but it's clear they (LawnStarter) have ZERO control, guidance, involvement, etc. over their selected contractors. Yes. I should've just found someone locally and mailed an old school check, but I was looking for something seamless and easy. Lesson-learned. Without this being said, I WOULD NOT recommend LawnStarter to anyone or for anything. Sidenote: their 'Support' is slow to respond and not very helpful.

Used the for a while, but then they sent a bad crew out that botched the job for months. It culminated in them damaging one of my trees, and then the official response from LawnStarter was 'he said it was like that when he got there'... Really?

If you get lucky and get a good crew that's fine, but they basically don't supervise their people. I sent the pics below to them, and they don't care.

Really detail orientated weeding in my flower beds …. And expert edging and mowing with a very detailed blow off …

Hired them to do my yard and shrubs. First company came out. They marked a job complete when it wasn't. Then came back to finish. But then ghosted. So lawn starter sent out another company.

New company scalped my yard in the middle of summer in Texas. They then left the lawn clippings on my patio out back (didn't even bother blowing it into the yard). Also trimmed my shrubs but left the trimmings on the shrubs and in my flower bed. So the clippings browned and made my already scalped yard look worse.

I notified customer service to try to get a refund or at least a partial refund. They gave me the ring around and had me open tickets with different claims. But wouldn't give even a partial refund.

Service was way over priced for really bad service. Will never use them again.

Bobby’s great- trustworthy, and communicative. Everything looks lovely and fresh after he’s come by and, I can’t find a thing I’d change. I appreciate him taking excellent care of us!

LawnStarter is a great service and very easy to use! It is great getting quality lawn cuts from mowing pros. Thanks!

This was my first time trying this company. Wanted to try something new, things weren’t looking too good anymore with my yard. My guy was AMAZING! I lived here 5 years, I thought I was happy in the past, until yesterday. My yard look GREAT! Give him a try, he knows what he’s doing!