Home Services reviews in Austin, Texas

BUENO EL SR JHON FUE TAN GENTIL EN SU TRATO CON UN SERVIDOR Y SOBRE TODO LA IMAGEN DE ESTA COMPANIA ES TAN PROFESIONAL Q LA RECOMIENDO AMPLIAMENTE A TODO AQUEL Q DESEE DE SUS SERVICIOS EN GENERAL
EN LO Q COMPETE AL CUIDADO DE SU JARDIN
INVLUYENDO ARBOLES Y TODO LO RELACIONADO A LAND SCAPING!

SIN MAS POR EL MOMENTO
SE DESPIDE DE UDS
MUY ATENTAMENTE
SU SERVIDOR.

UN CLIENTE MUY SATISFECHO.

Love this company's work. Has very good affordable prices :)

A pleasure to work with, highly recommend
Did a great job on my lawn

During the service my garden tool disappeared. This is not how professionals act.The grass was not cut correctly and Marco cut my flowers.The email provided with a survey link is fake. This is a scam as other reviewers stated.When scheduling twice a month customer gets a text just prior to showing up.

I received all of the information and assistance setting up my account over the phone. The automated alerts keep me informed and updated on my services. The service was exactly when & what I expected and my yard looks great!

Let me just say that this issue has little to do with the person who performed the service.
1. Over a 48 hour period I was assigned numerous different people which made it impossible to send messages to the correct person as it kept changing.
2. Every customer service person I chatted with had fifferent answers to every
question I asked.
3. Email confirmed that work would be performed within 48 hours
4. When the lawncare staff arrived, I verbally confirmed, with him, the tasks I had requested. He said that he was only there to mow the front and back lawns. Nothing else. No edging or shrub trimming or cleanup. I had to show him a screenshot from the App that showed all services included with lawn mowing. (ie. edging and cleanup,etc.)
4. I was told by two different chat staff that it could be as much as 4-5 days for the work to be completed. Not the already confirmed 48 hour time period.
5. I had two services ordered, plus a quote for sodding service for my front yard.
6. When the lawncare staff finished the two services, he packed up, sent me a text, stating that he couldn't perform the sodding quote due to inclement weather. (specifically rain)????? We have not had rain for a few days and it was and ontinjes to be blue skies with not one cloud and no forecast for rain in the near future. Not sure how this became the reason for the rescheduling.

Once again, this had little to do with the lawncare staff and all to do with inconsistencies and misinformation from the company.

I was initially ok. They did a good job on what they did, but left it incomplete. They left the major bush I needed trimmed down totally untouched. I need to have the joint on my gutter reattached before it rains again or wind pulls it further off the house. That is why the job needed to be done in the time frame I was given. I reached out the same day and have now been rescheduled 2 times and as of today, it is still not done and more of my gutter is pulled away. They rescheduled since last week due to "weather" but there hasn't been any inclement weather at all.
I also reached out to them when they initially arrived to let them know I wanted to speak with them before leaving, and they were gone before I knew it and never reached out or came to my door so I could speak with them. I had wanted to get a quote for some other work.
I don't blame Lawnstarters as a whole, but I'm disappointed at the lack of urgency to get the job completed when I've tried to be reasonable. If it wasn't the need to get my gutters done before it rains again, and the lack of response to my communication, I would probably not be as upset. And now it will be a larger job for my gutters which I don't appreciate as I don't have the money for this.....I would have been able to reattach the joint myself.

Stay very far away. Won't let you cancel. Horrible app experience. "Pro" didn't show up several times in a row; so, the date the pro was supposed to show kept being pushed out a day at a time. They told me they couldn't cancel my service because it was within the 48-hour window of the "pro" arriving. It would've been within 48 hours in perpetuity... The app has a "cancel" button, but if you're within your first three mows, the app won't allow you to cancel either. The app won't let you cancel quote requests either if no "pro"s are bidding on your job. So you just have to sit there with open requests on your account. When I got upset with the company after three separate interactions trying to get them to cancel my account, they let me know they don't tolerate "that kind of behavior". I let them know that they just found out I don't tolerate a company unethically forcing services on a customer after an already terrible experience. Help me flush this company down the toilet where they belong.

I used LawnStarter to help with a second property where I wasn’t sure who was good, available, reliable…all of the things that we want from a lawn service. The convenience, the quick response, the quality of the service provider (Jorge at Valdoz) was awesome and I highly recommend using LawnStarter to manage this process. They have an app and sent text alerts…it was amazingly easy!

This app was super easy to use for finding and scheduling lawn care. We thought we would use it once in an emergency and then decided to keep using it for regularly scheduled mowing.

I might be wrong but LawnStarter appears to subcontract services --
I think that is why some people get great service and others get horrible service. My LawnStarter crew mowed and trimmed my lawn twice. Both times the crew damaged my sprinklers -- and both times they did not even bother to let me know...I work from home and it isn't that difficult to ring the doorbell (or simply notify me through their app) -- the damage they caused would have been extremely difficult for them not to have noticed. I've attached a picture of one of the sprinklers they damaged, where they snapped off the sprinkler head with attached pipe/plastic tubing. Beyond this, they really didn't go a good job mowing the yard, missing patches and leaving blades of grass standing. I definitely got the feeling that they were in such a rush to get the job done that they just didn't take the time to examine the property and using common sense with their equipment -- they took a riding lawnmower down the side walkway of my house, which is narrow and really not meant for a riding lawnmower -- I heard it scrape the rock wall along my house/outside of my office -- then proceeded to run over a sprinkler head. While they avoided attempting to jam a riding lawnmower along the side of my house again, they still managed to destroy another sprinkler head on their second visit. Anyway, I'm sure that some crews are great but mine wasn't. When I called customer support, they apologized and asked if I wanted a new service crew and indicated that they are partnering with another team in my service area -- not sure how they have evaluated whether that team is any better.

Don't do business with this company. Their contractor broke my iron gate. I called CS and they sent the claim to Property Damage Dept and they denied my claim. These people are scammers. Why, do LawnStarter take out property damage insurance from their contractor's pay, but don't pay for customers' damages The contractor told me the have insurance taken out of the pay auto for liabilty. Then the guy cut my grass like a drunk person. I am so glad I kept his photo on the app, photo's of the damage, and the cut of grass, and his trailer light cover that broke off. The guy didn't know he hit my gate until I called him. LawnStarter are unprofessional people in office and contractors. I will be sending a demand letter for quote of gate, and small claims court.

The Lawn Starter platform itself is pretty nice. I have used both Lawn Starter and Plowz and Mowz. With Lawn Starter, I haven't had any service providers mow down flowers or treat my yard badly like I did with Plowz and Mowz. The con for Lawn Starter is that you have to commit to three services. Admittedly, this isn't too bad since it's much cheaper than the other provider, and I will definitely need their help with at least three mows this summer. They do offer more services like poop scooping, mulching, and weeding etc. It's never going to be as if I mowed my own lawn. But you definitely can't beat their prices on any of the apps, and they are super duper convenient to have around if you end up working 3 weeks without a day off, like I sometimes do. So that's for the service provider app. Each service provider that is sent should get their own review. For example, I had one provider who did a good job but wasn't as responsive to my needs with a more detailed job like tree removal. But then I had service providers who I told to clear the north fence line, and those guys got my neighbors' permission and cleared the fence line like nobody's business. I was impressed. Good news is that I've used them a few times, and I'm like the other one. I haven't gotten any bad providers, take it for what it's worth.

Here’s an update after dealing with Kat, a Customer Experience Specialist. She followed up after my original review.

I’ll give Kat credit for her time and effort to understand exactly what occurred with the property damage caused by a landscaper that Lawnstarter referred to my home. When it was all said and done, she was unable to resolve my concern. She had this very polite demeanor with an “I feel your pain” approach but nothing changed. She did not reimburse me for the $250 cost that I paid to have my sprinkler system repaired. Bottom line…..It’s rare to meet such a nice person who can accomplish so little.

DO NOT USE LAWNSTARTER!! They sent a contractor to remove some dead rose bushes and the guy destroyed my irrigation system with a pickax. When he did not return to repair it, I called the main office for help. They said that the contractors are not employed by LawnStarter so they declined to take any responsibility even though they sent him to me. I insisted they reconsider their decision or I would have to cancel my weekly mowing service. So, they sent me to an “Incident Resolution Analyst” who told me I must be confused and probably called Home Advisors instead of Lawnstarter. I even sent them a screenshot of the contractor’s original text, but they just doubled down and said the contractor is incorrect. The whole experience felt like some bizarre corporate spin zone that puts the customer second. Now I’m looking for a reputable company to repair their damage. It’s pitiful.

LawnStarter is an excellent lawn service with a top notch customer service and experience. The communication on their site make it easy to relay information between the customer and your lawn care provider. The work on my lawn is always of the highest quality. Keep up the great 👍🏾 work! Well deserved 5 stars ⭐️⭐️⭐️⭐️⭐️ in service!

I hired Annette to mow my lawn, and they did a great job! The grass was cut evenly, and the yard looked really neat afterward. It was just a basic trim, but they handled it perfectly. They also made sure everything was clean before they left—no clippings or mess left behind. I’m very happy with their service and would definitely use them again!

They are now charging me for work not done. A crew was suppose to show up on 6/2/22, no show. So I mowed my own yard. Then they showed up on 6/7/22, without letting me know. The crew told them they did mow the lawn when they did not. The first crew damaged the edging.

It makes it easy to get a variety of lawn care needs met simply. It does take several crews and tries to get a reliable crew, which is how it is if you are finding one on your own anyway.
I wouldn't use them for super detail oriented work unless you work from home to point out exactly what you want when they arrive which is what Id recommend with any yard work oriented crew.
I only have them mow because I dont enjoy mowing and them doing this all day is hard work especially in Texas heat so I appreciate someone else doing it for me so I will happily pay them for it.
My current crew does a great job of letting me know if they skip service, are late and why. Im ok with it bc my yard is mowed biweekly and even with that it's fine. I haven't felt lied to about whether they did service. I also tip 20%.

Charge 150 for first three cuts and they just reschedule due to "inclement weather" come on now what kind of nonsense is this. I am paying additional funds now and they haven't even completed the first three services .. just two cuts since August. Unbelievable

Got a really bad crew top take care of my lawn. Complained about it about a month ago and they just ignored. I had a chance just now to talk in person with one of the crew members and he told me "that I was more than welcome to look for another landscaping company ".
Finally... damaged my hose hanger and were not even able to mention about that.

Using LawnStarter to coordinate lawn maintenance has been great. Signing up is easy and they handle recruitment and payment. Any inquiries or issues are addressed promptly and options are offered. I highly recommend their services.