Home Services reviews in Austin, Texas

Since the company decided to accuse my partner’s review of being fake rather than accepting criticism and taking responsibility for the poor service we received, I am left with no choice but to leave another in depth review about our experience with Boardwalk Cleaning Co.

We were quoted over $200 for 2 hours of cleaning. Our first cleaning service was provided on 3/19/25, and although the crew did a good job with our first cleaning, when I got home from work I noticed the plastic framing on our dishwasher has been broken and thrown out without any notice. Despite this, we continued our service on a semi weekly basis, but the quality of service seemed to go down with every visit. On our third cleaning, the same crew as the initial clean came back. Once again, when I got home I noticed a spoon rest that was normally kept on top of our stove was missing, and a couple ceramic trivets were not in the drawer they were usually stored in. This prompted me to reach out to their customer service line on 4/22/25, not to cancel the service, but to request that this specific crew not be sent to our home in future cleanings. The representative over the phone told me she was taking notes of my complaint and that someone would reach back out later that day to confirm that a different crew would be coming to clean our home. No one ever called back. The next day 4/23/25, I reached back out to their customer service line and was offered no apology for the multiple pieces of broken items, and was simply told the same crew would not be sent to my home again. The crew was sent to our home again only 2 weeks later.

Not only did their customer service fall short of the stellar reviews we read when selecting a cleaning service, they did an increasingly poor job cleaning each time they came, with us often finding debris and dirt on the floor and countertops right after the crew left (please see pictures taken on the day the cleaning service was provided). The crews never once provided the full 2 hours of cleaning we paid for, regularly leaving 25-35 minutes early.

I find it very interesting that Jessica was unable to find any record of our complaints or a situation matching our experience considering I was told over the phone that notes were being taken and our concerns would be addressed. I would suggest that rather than spending countless hours responding to google reviews, Boardwalk Cleaning Co should instead invest this time into providing actual customer service and taking client complaints seriously.

Unfortunately not satisfied with this service and will be booking elsewhere next time. We paid $$$ for the "Move in Cleaning" which is supposed to include a thorough list of items that will be cleaned. After they left we discovered dirty baseboards, cobwebs in closets, cobwebs hanging from the cabinets, food and dirt still on the floor, dirty backsplash. Considering the cost of this cleaning, I would say it's not worth it since we ended up having to finish cleaning ourselves. After photos included.

Phone operator was thorough and made sure to understand what I wanted, cleaning crew was very thorough and did an incredible job in my kitchen. Huge improvement!

They did an amazing job on our home. They took their time and cleaned everything spotless. We are very impressed. They even left a gift as a thank you. Thank you Team 14 Noray and Danissa.

From the initial request for a quote to the actual booking and using this company, the service was excellent!!! Customer service with communication and phenomenal service is what they delivered. Highly recommend.

Janet and Agueda (team5) did our cleaning yesterday. They did a great job again. Even cleaned our fridge just in time for the holidays.

I’ve been using boardwalk cleaners for years and can highly recommend. They’re reliable and have trustworthy, sweet, and detailed staff.

I just had Ana and Faviola out for a clean and they did an amazing job! They always do such a good job and go the extra mile! Also I want to mention Jennifer and Carina, they’re amazing and I love it when I get them too. Very detailed. When I see them arrive I just know it’s going to be a great clean.

Thanks ladies and thanks boardwalk!

Abby and Alejandra (team 10) did a wonderful job making our home look great! This service is great- always consistent and very responsive

They did a standard cleaning for my college apartment and were excellent. Went above and beyond in every area and the price was great. Very easy to coordinate. Highly highly reccomend!!

Rubenia and Stefano did a superb job cleaning our home today. I would highly recommend Team #7 and Boardwalk Cleaning.

I appreciate a company that stands behind its service. We had a regular scheduled cleaning yesterday that left a lot to be desired. But Boardwalk sent Team 9 here today free of charge and they left the home immaculately clean. Appreciate Boardwalk for making it right and appreciate Team 9 for the great cleaning they gave our home today.

Karla and Marbella did great with the home cleaning we needed. Would definitely recommend them!

Ingrid & Carina (team 15) was great! Arrived right on time and did a terrific job on our move-in clean. Thank you ladies - appreciate your hard work!

Boardwalk did a fantastic job at our rental property for a move-out cleaning. Nothing was missed; fans, blinds, baseboards, etc. We were particularly impressed with the cleaning of the kitchen stainless appliances. They literally look like new! We have used Boardwalk for a few years and will definitely continue to do so.

Team 9 - WOW! They were GREAT!! I was so impressed with the job they did. I have used this company several times and every time has been great but this was by far the best! Wish I could afford to have Team 9 every week at my own house. You can't go wrong hiring them.

The first cleaning service where a deep clean actually was a deep clean. First one in the 8 years we have tried different services around Austin/Cedar Park.

Price was on the higher end but we don’t mind paying higher price if the quality of service meets it. Thank you!

Ingrid and Carina of Team 15 did a wonderful job of cleaning my mom’s house in preparation for real estate pictures. I would definitely use them again.

The ladies did a fabulous job. I’ll definitely book again when the time comes. Thank you for resetting my home!

Pretty good service! I got a deep cleaning. I especially appreciate the customer service at this place. Calls are always prompt and accurate. Cleaning was good!

Excellent service, always leave my house impeccably clean. Convenient booking and always professional. I have been a customer for years and will be for years to come. Thanks, Boardwalk!

We recently had some bathroom remodeling done and hired Boardwalk Cleaning to come do a deep clean. They did a fantastic job - above and beyond! It was so nice to move back into a clean home.