House Cleaning reviews in Austin, Texas

Customer service was good, they were able to squeeze me in on a days notice; however, VERY DISSATISFIED with the cleaning. Was moving into a 600 sq ft one bedroom apartment and paid for 4 hours of cleaning. When I moved into the unit, there were coffee grounds still in the freezer, floors were dirty, tub had MOLD still on it. Would have thought that in such a small unit and over 4 hours, one (if not all) of those issues would have been resolved. Would not recommend. Also pricier than competitors.

My roommate and I used Maids Around Town to help us with cleaning during our move-out, which was tremendously helpful since we had a tight timeline. The maid arrived on time and did an excellent job. Would highly recommend.

Maids Around Town always does a great job at my place. I like their easy scheduling and communications. I would recommend them as my place is clean and looking sharp. They are very easy to work with and there have been no issues with their service.

Simply put, they're the best! Belal has cleaned my house several times and most recently he brought a new cleaner, Shylah with him. Loved her too! They really define "Service with a smile." They are always on time, and if they arrive early, they wait outside until your appointment time. I love how they bring their own cleaning supplies and equipment. I love even more how clean my house smells when they finish. They are so anxious to please and are very thorough. I highly recommend this service! It is such a nice touch that you receive a text reminder the evening before your service and a text that they are on their way. I have gone on my local "Nextdoor" website to recommend Maids Around Town to my neighbors. Thank you Maids Around Town, you never disappoint!

This service is really well priced for how thorough they are! Our 2/1 was sparkling after a 3.5 hour clean. They even vacuumed my dog's bed and unloaded my dishwasher. Also love that everything can be done online and via text. Highly recommend!

I have just discontinued my maids around town service. I provided a list of things that they had to do right at the very start. They started sending different maids and not letting me know, so each time the service was different. Last week I asked them for the last time (had already asked multiple times previously) to make sure they let me know if a different maid was coming over. Well they didn't and the maid that came over did things that were unnecessary (took unwashed baby bottles and put them in with my sterilized, clean ones leaving me hours of rework to do). The bed wasn't made and the bed linen wasn't washed which is on the list I provided. This was the last straw. I informed them that the next time would be the last opportunity before I cancel the service and lo and behold they send a different maid again and don't bother to let me know. The kitchen sink was still dirty and the kitchen floor had dirt on it. The customer service is appalling and they have very few diligent maids who actually care about what they are doing. I will never use this service again.

I have had excellent results from using this service weekly after I had a C-section and then monthly to help me keep ahead of deep cleaning. Service providers are willing to do any tasks that you request within the timeframe (for instance, in those early weeks, I asked them to vacuum behind all the furniture instead of cleaning the baby's nursery, since she was always napping). I would have given the company 5 stars, but I have had some difficulty with cleaners needing to reschedule last minute more than once. When the cleaners do make it here, though, it's been excellent! (And the one time that it was less than stellar, they refunded me without any hassle.)

I have never been able to afford to have my house cleaned before, but I saw how inexpensive these guys are and decided to give them a try. I'm so glad I did! The service was incredible---they are very friendly and do an awesome job. It's such a blessing to have a clean, sparkling house. I recommend them to everyone.

Was my first time hiring a cleaning service, couldn't have been more pleased with the end-result! Emedina showed up promptly at 9am and took care of everything! Kitchen, bathrooms, bedrooms, living room - all spotless! She even cleaned above the fridge and organized! Seriously, from the employees on the phone to the actual maid - you guys were perfect! Now recommending to all my co-workers and friends. A++!!!

I have been using maids around town for 5 months. They are always timely and efficient and there staff are polite and courteous. I am always great full to have the burden of my routine cleaning taken care of Soni can enjoy a little extra time with my family. I would highly recommend them to my friends and neighbors.

The company keeps you updated on the maid's arrival status, they are easy to get a hold of and easy to schedule or reschedule appointments, and most importantly, the maid I have is very friendly and efficient. I do keep my place in good condition but I do like that someone comes and gives a thorough cleaning to every corner and surface of my place. And Ebony did a very good job. It gives me the opportunity to get other work done on my day off so by the time it's all done, I can rest easier.

We chose Maids Around Town when our previous regular cleaning service told us they would be increasing our biweekly cleaning price. I googled a lot of other companies, and finally decided on this one. We had our first cleaning yesterday (February 17, 2016) with Amanda. She exceeded my expectation! I am very pleased to have found another regular cleaning service that fits our budget and schedule.

I'm a lazy bachelor so I have to hire help. I scheduled Maids Around Town thru Amazon Home Services. I got a great price but even better cleaning.

Josie was prompt, professional, and thorough. She is a delight! She addressed all my needs and my place is spotless. I hired her again a few months later and the she dazzled again! This time I added fridge cleaning to the job. Josie brought it back like new!

I can't say enough great things about Josie and MAT. Thank you. 10/10

Maids Around Town is the first maid service that we have used in Austin since moving here 1.5 years ago. Our maid was a college junior who was able to get the toughest grime out of the smallest crevices in our kitchen, making it look brand new. I don't think it even looked that good when we first moved in! Docked one star for last minute time change from 1pm to 3pm, and also for the fact that she never got around to sweeping or mopping the first floor, but I have to say that she did do a lot for the 3 hours that we hired her for and even stayed late to finish up a few tasks. We will definitely continue with MAT!

I am extremely happy with the service I received from Maids Around Town. I had them clean the apartment my son and his roommate moved out of recently, and it looked spotless afterwards! Tierra was there on time. She was very professional and courteous, and contacted me during the cleaning to make sure she took care of the small details in addition to the regular service. I plan to use them again in the future!

Wonderful service by Georgiana and Elvira. This was the first clean and was a deep clean. They were fantastic. Very friendly and organized. They split up and tackled the hardest stuff first and even prepped the stove for cleaning. Using their own cleaning supplies, they managed to get the house done in the time allotted. The result was a spotless house, with trouble areas no longer a bother. Not only would I recommend them again, we hired them on a continued basis.

The ladies that clean my house are always friendly and smiling.
Maids around Town offer a great service and a fair price and are easy to be around.
They are also able to accommodate my schedule.

Thank you and I will continue to sue this service. In fact, My mother is going to start using them as well.
Robert

While we have had a mixed experience with Maids Around Town, one thing remains consistent --- they really make an effort to retain their loyal customers. Having used their service for over 2 years now, we have experienced everything from the less experienced maids to the ones that are excellent at their work. In all, we have experienced the work of around or more than 10 different maids from Maids Around Town by now and are hereby providing our most honest feedback.

PROS:
1. Timely. The most excellent maids we have worked with were arrived on time and finished their work within the scheduled time slot.
2. Detail-oriented. The best ones from Maids Around Town will go the extra mile to get to the ceiling lights, even if they are recessed, leave no spider webs behind, and take every part of their job seriously.
3. Positive attitudes. The best maids we have had wonderful attitudes, a positive persona, and focus on getting the work done. They do not waste time chatting or taking smoke/phone breaks.
4. Price competitive. Maids Around Town really tries to give you the best price in the market. This leaves room for us to tip generously when we get the good ones.
5. Customization. Maids Around Town will do their best to meet your specific needs at the right price, such as doing the linens or dishes, or detailed cleaning.
6. Responsive. Whenever we submitted an issue through text messaging, Maids Around Town will respond within 24 hours or right away, and try to resolve the issue ASAP.
7. Responsible. Maids Around Town will compensate you if things go wrong, such as last minute rescheduling or if an item is damaged. Sometimes they offer partial discounts or free cleanings depending on the situation.
8. Reliable. While we have had other issues with certain maids, not once have we had an item stolen from our household. We hope Maids Around Town can keep up the reliable vetting of their maids' backgrounds and qualifications.

CONS:
1. Cancellations & Rescheduling. We were most frustrated with last minute cancellations and rescheduling, as we only require cleaning once every two weeks and have requested for the same maid to come in consistently at the same time on the same day every two weeks. How hard can this be? Yet, some maids will just cancel on you last minute, giving no consideration to your schedule.
2. Inconsistency. While many of Maids Around Town cleaners are professional and wonderful in every way, there are also many bad eggs in the basket that can really ruin the great experience you had with a better maid.
3. Tardiness. Some maids do not respect your time and come in late or finish late. We are talking about 1-2 hours late here, not 5-15 minutes. When we experience such behavior, we simply request for a new maid to come in. It might take a few tries before we are matched with one whom we like.
4. Unhygienic. We have witnessed some maids using the same towels to clean toilet seats as they do kitchen counters. Thankfully, this issue was resolved when we provided feedback. All of our requests are logged in our profile with Maids Around Town so the likelihood of us being matched with a poor performer decreases with time.
5. Carelessness. Some maids forget to tuck the fitted sheets under the mattress, or simply put new sheets over old sheets without removing old sheets, causing us to have to redo them ourselves. One maid broke a much treasured memorabilia, but we were compensated for it.

While there were some unpleasant experiences in between, we believe that part of it can be attributed to the nature of the business and can empathize with the difficulty of managing a large client and employee base. However, we do hope that Maids Around Town continues to take customer feedback into consideration and improve their scheduling and cleaning services over time.

Over the years, we have come to realize that Maids Around Town does try its very best to provide a high quality experience for its customers at reasonable prices overall. As such, we will recommend their business to prospective customers.

Maids Around Town has been to my house twice now and each time I've loved the results. They are very thorough and make my life easier. You wouldn't believe how clean they got my nasty oven and my shower with blue hair dye in it. They're the real deal. I recommend them to all my friends. They're also really affordable, which I adore. Maids Around Town, you rock.

Lexi did an amazing job! This is the second time they cleaned my house and I anticipate keeping them around. They are the best price and very detailed. There is always a check list and follow up text messages. They are also very accommodating in schedule. They understand when life changes. Maids Around Town thank you for your work!!!

I've been using Maids Around Town for 9 months. In the beginning they would change my cleaner every week and sometimes even cancel at the last minute. But in the last couple of months I've had Marisa coming regularly. She does a good job in general and is willing to do any extras I ask for. And she is a very nice person. I'm quite satisfied. I recommend their service.