House Cleaning reviews in Austin, Texas

Dany, my maid was amazing. Very professional and personable. My home is spotless! And that's no exaggeration. She did an amazing job and I'll be requesting her for future services. The other thing I appreciated was she arrived a little before the appointment. Timeliness means a lot to me and that made a good first impression with me. I will be using this company again.

Came home to super clean and organized house a couple of days ago and I thought I'd leave a note about Maids Around Town here.

I have used Maids Around Town for monthly cleaning for our home for several months now and I will continue to do so! Some things I like about their service:
- Punctuality and reliability - their cleaner arrives on time every single time at our doorstep with all her equipment ready to clean
- Convenience - having a pre-scheduled monthly cleaning appointment, fuss free billing and a very responsive customer service. The automated reminders are great too!
- Friendly service - all cleaners we met were all very nice and knew exactly how to interact with my dog which is always a plus for us.
- Attentive to feedback - they take constructive criticisms very well and always remember to follow requests for future cleaning schedules.
- Price point - we have a 1800 sq ft house and I usually pay $80+ to which we add a 20% tip. This varies from house to house of course
- And some little things here and there like the scent free natural cleaning products and the clean rugs and new vacuum cleaners they provide the cleaners are all very much appreciated!

After using services provided by Maids Around Town for the last several months, I am now comfortable admitting that this was a terrible mistake. Of my 12 scheduled visits, 5 of which were rescheduled with less than 24 hours notice, leaving my house unsecured by needing to leave a key. On several occasions that rescheduling resulting in yet another cancellation. In one instance, a single appointment was rescheduled 3 times and was only confirmed after speaking with regional management.

Clearly the service provided was unreliable, and when they did show up, the quality was average at best. When requesting a regular cleaning professional, that request seemingly goes unanswered, as only half of the visits were performed by our preferred cleaner (who changed 3 times over the course of 5 months due to the head spinning turnover rate).

When issues occur, customer service and management response is extremely spotty and often times I had to initiate contact several times before being responded to. It's clear that not only the cleaners are ill prepared, but office staff is as well.

We had two occasions where our belongings were damaged, both of which were responded to by offering a discounted next cleaning, as were 2 of the scheduling mishaps. To be honest the only reason we stuck with Maids Around Town for as long as we did was to make use of the discounted rates for the issues we experienced. In hind sight, that was clearly the wrong choice.

Now after 5 months of wasted energy and money, I have ended my recurring business and am taking my money elsewhere, where I'm sure to receive a more positive experience. I say this with confidence, as I'm not sure it gets much worse than these folks.

Very professional! When I first used them, the person did a less than satisfactory job, but the minute I called they took it seriously and sent an area manager out and redid the cleaning AND on top of that refunded my payment as well! They really do go the extra mile to ensure that I am happy every time. Since then I have found Catherine with Maids around Town and have requested her ever since. She is an especially awesome, super detail oriented, reliable professional! So, so happy that I found Maids Around Town! Would highly recommend!!!

Max and Wes were great at providing assistance and getting to the core of my pool problem. They were also quick to respond, highly recommend

I’ve been with Austin Pool Times now for close to a year. A bit rocky at first because of construction around the pool… which was very delayed.
But since that was finished, service has been reliable each week. Now a new tech, Brody came by. He introduced himself, asked if there were some specific ways to deal with my yard etc. Now looking forward to continuing great service.

Jacob Griffis has only been our pool tech for a few months but he has been an enormous help for someone like me who knew very little about how pools work. He has been a very good and patient teacher, always willing to help and take good care of our pool. Thanks, Jacob!

Austin Pool Times always takes care of our pool. We recently had to drain our pool as the CYA level got too high and would not hold chlorine. Had it acid washed before filling back up. The pool is now holding chlorine and looking immaculate! Max the owner and Wesley his incredibly experienced and professional technician did an outstanding job! I highly recommend Austin Pool Times.

Living at the Aura apartments, the pool has remained one of my favorite places to be all summer. Daniel has stepped in and improved the experience with maintaining the pool and keeping it clean. With all the dirt flying around Daniel has managed to keep it practically spotless and very well kept; he is also a great person to speak with and is incredibly kind. I highly recommend Austin Pool Times too anyone in the Austin area looking for pool services!!

We've been working with Daniel from Austin Pool Times for close to a year now and he is incredibly knowledgable about pools. We have a saltwater pool and Daniel came in and was able to explain the entire system to us from the start, even though he hadn't seen our pool before. He's also discovered some idiosyncrasies for us from the original installation, which has been very helpful. He's fantastic at his job and our pool looks clean all the time He's also very patient and helpful explaining how the filters, chemicals, and overall system work as I ask questions and learn about our pool. I highly recommend working with Daniel!

I had the pleasure of taking my girl to Citizen M, and Daniel was not only professional but also an awesome person to talk to. Daniel is a great worker. He takes very good care of the pool. He is very thorough with his work, and never rushes the job; work ethic you don’t see much of these days. Thank you Daniel for your services, 10/10 recommend Daniel at Austin Pool Times for top notch pool cleaning & maintenance!

We just started using Austin Pool Times and are impressed with the service we have received. Highly recommend for cleaning and servicing your pool!

This company takes great care to solve any problems or questions about your pool. I was particularly impressed by BRODY who went above and beyond to make sure I understood how the pool works and went out of his way to answer some random questions I had about the heating system…frogs…you name it! I really appreciated how much care he took to help me out. He is knowledgeable and helpful all the way through. 10/10. Thanks Brody and team!

I did not like getting into the pool at Grove because of the dirt at the bottom and the water didn’t look clean, so I would take my kids elsewhere. Ever since Daniel has been cleaning it and taking his time to make sure it’s brushed AND vacuumed, I’ve noticed a big difference. The pool looks almost new and I love bringing my kids here now! I appreciate that he lets us know when he’s adding chemicals for the sake of the children safety. Austin Pool Times is an amazing company, and I’d definitely recommend them if you’re looking for an amazing pool service with great employees. Thank you Daniel and Austin Pool Times for making mine and my kids summer less of a hassle!

Brody does a great job. Very helpful. Definitely recommend Austin Pool Times

The service has been excellent. The pool looks top notch and the notifications and follow-up what I'm looking for. I recommend. Johnathon Fischer did a great job servicing our pool He was professional, efficient, and knowledgeable about everything related to maintaining our pool. I highly recommend his services to anyone in need of pool maintenance. Thank you, Johnathon!

Max and the entire team at Austin Pool Times are an incredibly professional, friendly, and responsive staff. They are great at staying on top of my pool needs and keeping everything running smoothly! If you get the opportunity to work with them definitely do it!

I recently moved to Aura because of their pool, and I’m grateful for Austin Pool Times Services for doing a great job of cleaning and maintenance. Thank you to Daniel for not just maintaining and cleaning the pool, but for being prompt and mindful of the renters when working.

Five stars for Austin Pool Times! They take all the stress out of pool ownership. We trust them completely with our cleaning and maintenance – they're thorough, efficient, and truly keep our pool in perfect condition. Worth every penny!

Shawn Ritchie did an amazing job cleaning our pool! He was extremely professional and efficient. I would highly recommend his services to anyone in need of pool cleaning. Thank you, Shawn, for your great work!

Great company, great owner. They came out same day to get my hot tub working, absolute life saver. Max was very personable & articulated the repairs needed in simple terms. Would highly recommend for any pool service needs.