HVAC reviews in Austin, Texas

Anthony from Top Hat was great! He was timely, courteous and professional. Glad I called Top Hat!

David was professional, knowledgeable and considerate. He knows his stuff, explained what he found, repaired or referred someone who could help and did a great job!

My Chimney Tech David was exceptional!
He was timely and worked diligently getting the job completed! Very organized and clean with his process.

Top Hat Chimney Sweeps did a great job with our inspection and cleaning. Anthony Navarro was our tech. On time, efficient and thorough work, explained the results & recommendations well, great to work with.

Tyson Hill did an outstanding job sweeping and inspecting our chimney, as well as our clothes dryer and vent. Very thorough. I highly recommend him.

Very helpful and walked us through the existing system in a house we bought. Also knowledgeable about an old pre-fab model and how to service it!

Very much so appreciate Top Hat’s diligence and easy scheduling!

Always a good experience with the techs (Tyson and Lavaughn this latest visit).

Tyson did a great job, very thorough and meticulous. Identified areas to keep an eye on. Feel safe for another season and will use Top Hat for future cleanings.

Failed to perform after they confirmed the job. No call, no text, no show. Poor follow through and accountability here.

This is what their employee responded with, "So on Thursday the 25th when her (Candy the supervisor) retreat started she had a half day which meant that she had to get off at 12:00 exactly and the time when you sent the email was unfortunately three minutes past when she was able to respond...I also got in contact with the owner who said that he couldn't do anything until he got back on Monday (3 days later) and that is the end of what we can do."

Thank you Anthony! Everything looks great. Top Hat is such an amazing company. We have been using them for 8 years now and will contine using them.

David did an excellent job explaining inspection of what what was found. Very patient definitely knows his job and his experiences appreciate all the help.
Steven Gerlofs

Our tech was very professional and knowledgeable. We will definitely be using Top Hat in the future and will highly recommend to others.

Tyson was extremely professional and courteous. This company rebuilt our fireplace last year and did an excellent job. They do a thorough job of inspection and cleaning when necessary.

Professional, honest, reasonable. I was quoted $1000 by another company. Top Hat came highly recommended and will definitely be using again.

Great experience. Tyson was very thorough and took the time to explain every step along the way and some suggestions for the future. Highly recommended!

As always, a great experience with Top Hat Chimney Our technician Tyson was very friendly, polite and thorough. Did a great job inspecting and explaining issues with our fireplace and left the area clean. Highly recommend Top Hat Chimney

I hired Top Hat to clean my fireplaces, referencing an inspection they had performed a couple of years prior. Unfortunately, the service fell far short of expectations. The technician who came out essentially vacuumed the fireboxes and used a broom attached to a wire—about as thick as a laptop charger cord—to clean only the first 8 inches of the flue. He informed me that the spark arrestor was welded in place on the roof, preventing a full cleaning with the equipment he brought. He didn't even attempt to clean any of the soot from the fireplace (see attached photos of the fireplace post-"cleaning")

This was incredibly frustrating. Since Top Hat had performed the original inspection, I expected them to review their own report beforehand and either come prepared with the appropriate tools or notify me in advance if a full cleaning wouldn’t be possible.

To make matters worse, the technician initially asked for full payment of $560—an extremely high rate even for a comprehensive cleaning. When I expressed my concern, he contacted the office and they agreed to reduce the charge to $420, reclassifying the visit as an "inspection." While I did pay the fee, I left feeling misled. I had explicitly scheduled a cleaning—not another inspection—and this visit did not meet that expectation. Given that the unit had already been inspected by them previously, the entire experience felt like a waste of money.

In the past, we’ve used Nature’s Own for fireplace cleanings. They charge about half as much and arrive with equipment that allows them to thoroughly clean the entire flue from the base of the fireplace. We only went with Top Hat this time because they had done the initial inspection, but based on this experience, we won’t be using their services again.

Top Hat Chimney Sweeps does a great job. Easy to schedule an appointment, confirmation of the appointment in advance and on day of, and on-time arrival. Tyson Hill did a great job explaining everything that he reviewed and inspected. Professional and pleasant to work with.

Tyson did a great job. He was focused and thorough, professional and personable. We’ve always been pleased with Top Hat Chimney Sweeps and highly recommend them!

I had a wonderful experience with David today. He was very professional and efficient. He took the time to explain everything to me in great detail which I truly appreciated. I highly recommend Top Hat Chimney Sweeps for all your chimney needs.

Our service technician Taylor was SO AMAZING!!! He was so kind and helpful, very knowledgeable! He even went above and beyond to help to get my fireplace working again! (Thanks Taylor) I would recommend Top Hat Chimney Sweeps!!!