Plumbing reviews in Austin, Texas

These guys are the old-school pros. If you want somebody who can just glance at your part and tell you how to replace it, this is where you go.

They've always provided me great service, and sometimes free donuts too.

We bought a Vanity, one was broken... So we decided to wait for another one - and then we heard promises and promises, the remodel was finished except .. The vanity, that didn't arrive, we were thinking about buying the one in the showroom - but they weren't willing to give any discount - as if it was new and that nothing happened.. Josco? No thank you.

I ran in here after Lowes did not carry the parts I needed and arrived 10 minutes prior to their posted closing time. Lady behind the counter said "We're closed." I pointed out that it was 10 minutes until, and she said "There's a sign by the door. We're closed today." I looked at her in astonishment, and she said more firmly. "I can't help you. I'm sorry." although her tone did not say I'm sorry, it said "go away." Turns out they were "closed" for Easter weekend, despite being open and lights on and manning the counter. Ok, fine, but the response was RUDE! Plus they had a chance, with a tiny amount of effort, to make a fan and win an advocate. Instead they said go away.

Unreliable campany. We bought an expensive Bathroom Vanity that was in stock. Unfortunately it was broken so we didn't take it. They prmissed a new one in 1 week. When we called they didn't have it and promised it would take a couple of days. We called again after a couple of days and the same story. After 2 or 3 delays like this we decided to cancel the order get a refund. But there again Josco said they would refund the credit card immediately, but they didn't after a day they said they had the wrong credit card number. The saga continued until I came to their office to get a refund. They gave all sorts of excuses and didn't refund me. I had to call the credit card company and ask to dispute it and got finally my refund.
This company can't be trusted. Wouldn't have been simpler to say, "We don't know when we will get the Vanity and by the way if you want to cancel the order it is fine with us, we will give you a call when we get it to see if you still want it"?

Went in for a bathtub part. They didn't have something like it but one of the associates helped me find the right part. I had originally purchased the incorrect part and he informed me on what I needed to get. Although he didn't get my business today, he will next time. Thanks for the great service!

I dropped in to hopefully find a replacement part for my faucet but didn't know the model. The guys didn't have it in stock but instead fixed the cartage that I had. Great guys and saved me some money. Thanks!!

Needed to replace two toilets and Tina, sales, was very helpful. She knows her product very well and made sound suggestions. My background is interior design and I worked in a plumbing showroom at one point (looong ago). I know enough to know product keep changing. Tina offered outstanding customer service and product knowledge. This is now my go-to supplier! Thank you Tina!

I had a very positive experience at JOSCO today. I was greeted promptly by the salesman behind the parts counter and was directed to the showroom for my specific needs. I was almost immediately greeted by a sales consultant who introduced herself and assisted me in choosing a toilet and bidet seats. I plan to return for my other plumbing fixtures. The prices were reasonable and compared favorably to the reduced prices I had seen on the internet. I appreciated the knowledge of the sales consultant (Cecilia) and efficiency of the transaction. I would recommend this supply house and showroom without hesitation.

Came into the store, and Mr. Mow, the nice gentleman at the front desk was very professional. He helped me find a part for my home with no problems, he knew exactly what what I needed. Thank you sir. Keep up the good work and I will for sure let my family and friends know about this location.

If I could leave a 0 star I would. Walked into showroom for complete bathroom remodel. Was not greeted by staff while walking in. Salesperson looked straight at us and did not speak. I had to speak first. The salesperson then asked if she could help us with anything. I let her know we were looking to remodel a bathroom. She immediately said that if we wanted pricing we needed an appointment. She acted like she was not interested in helping us at all unless we had an appointment. If this company is by appointments only that's understandable, but informing consumers of this on their website would be helpful. Also, it might be a good idea to treat your customers with respect, appointment or not. We won't be making an appointment for pricing because we won't be back.

I had 3 different plumbers tell me that my shower drip repair would require 2-3 hrs of work, replacement of the entire valve and opening up the wall. I went into Josco to buy the valve, and the guys told me I only had to replace the cartridge, saving me about $500 on the job probably. You all are awesome.

I want to leave a 5 star review for Tony. He helped me on a Friday afternoon when I needed a tub faucet and other hardware items for a plumbing installation. He was so helpful and patient with assisting me last minute. Thank you Mr. Tony I am so appreciative of all that you did for us

I went in to buy materials for a new bathroom. Mal was fantastic in helping us get all the parts for the plumbing and fixtures right! He is very knowledgeable and without his expertise, it would have been very difficult to get it done.

Great staff! Helped me trouble shoot and fix my Moen kitchen faucet.

I have never purchased a new sink. Apartments and homes came with sinks that were just fine. In our forever-1925 home with a sink that is many many years old and rusting, it was time to venture forth. Wilson Plumbing recommended visiting Josco’s to get started on this adventure.

When I walked into the showroom at Josco’s; the lone sales person, Tina, was clearly very busy assisting other customers. I looked around at the numerous products on display and grew uncertain. When Tina smiled offering assistance, I could only say “I have no idea what I am doing. I need a new sink.” From there it was easy. Tina asked questions and listened. She discussed the various alternatives in the show room, on websites and from her experiences. Also, based on my replies, she varied the suggestions offered.

While friends had made recommendations for shops, after interacting with Tina I knew that her goal was to ensure we had exactly what was needed and wanted. I never went anywhere else to shop.

With visits to talk with Tina and doing the research she suggested while we were at home, decisions were made. While preparing for Thanksgiving, the new sink set up popped into my mind and I knew holiday preparations going forward would be easier and more pleasant. I called Tina to tell her how thankful we were for her competent, concerned and careful customer care.

The sink and fixtures are exactly what we wanted and need. Years of a better-sink life are ahead of us. Thanks to Tina at Josco’s. Photo provided.

Joscos literally saved the day. I went everywhere looking for a specific cartridge to fix my shower that wouldn't shut off. But they recognize the part right away and were able to get me a replacement. Thank you guys!

Exelente personal y atienden de lo mejor daría 6 estrellas

Estos weros piensan que uno como hispano no les entiende. Lo que dicen . Son las 3: 50 y ya no quieren atenderte . Cuabdo el horario es 4:30 lastima que su servicio deje que desear. Peeo bueno quisas yo sea el que tiene que aprender un poco más el inglés. Ojalá eso cambie pronto .

thanks for your service. All the sales staff are very good. They make a great effort to offer what I need with very good character.

gracias por su servicio. Todo el personal de ventas es muy bueno. Hacen un gran esfuerzo para ofrecer lo que necesito con muy buen carácter.

Great service

Awesome employees!