Water Damage Restoration reviews in Austin, Texas

We had major water damage to our home. It resulted in us having to live at a hotel for 3 months. During this whole fiasco, the WOW team, from the owner to the cleaning crew, worked hard. They kept us apprised throughout the drying, repair, and final cleaning process. Their communications with the repairmen and insurance were a huge help in making this unexpected event easier to handle. We highly recommend WOW Total Cleaning & Restoration!

Our experience with WOW was great. Sales rep Jonathan could not have been better. He answer any questions and offer a fair price for the work. tech Carlos was excellent. He was very attentive to needs and addressed any concerns we may have. He also was very respectful to us and our home. He made myself and wife comfortable in with the thought we made the best choice in choosing WOW Cleaning to clean our dryer duct vent. We will definitely call them our again. Both Jonathanand Carlos have earned our trust.. Thx you Jonathan and Carlos.

Getting the appointment was super easy and quick. Jonathan communicated all through the process. Carlos did the carpet cleaning, and he was outstanding! Informed me of every step, was thorough and still finished quickly. Very satisfied with service and highly recommend!

Carlos was amazing!! He was so thorough and made my couches look brand new. He was courteous, efficient and went above and beyond in his work.

We have used Wow since 2021 and would not use anyone else. Friendly service, excellent cleaning, at a good price. Thanks to Carlos and the others at Wow who continue to do a fantastic job on the home we love!

We recently had a water heater leak that was in the garage attic, that we didn't even know was there. After the plumber fixed the issue, Bay Property Management had WOW come out to assess the damage. WOW sent out their crew quickly to cut out the damaged drywall, treat the wood that was affected by the leak as well as set up a powerful fan in the attic space to dry everything out. Once the area was dried, they sent out a crew to replace the drywall, insulation, tape, mud and texture the replaced area. The texture looks spot on! You can't even tell where the new texture meets the old texture, he is THAT good! Then the paint guy came. When we moved in, the room was originally pink, but was painted over. We only know it was pink because of the pink that wasn't covered up by the ceiling. Well, their paint guy went WAY above and beyond. He paint over the pink, ALL AROUND THE ROOM!!! He moved things away from the walls and made sure every inch was taken care of. His care around the trim was also on point. Every crew WOW sent out did outstanding work! They were all respectful of us as well as the property. They were kind and professional. When they make your bed after removing all the plastic, that speaks volumes! When the project managers kerp in contact with you, even replying on the weekends, you know you're working wuth a company that truly appreciates their customers. When they check up on how you're doing during the work, you know you are working with the right company. WOW Total Cleaning & Restoration is an amazing company that employs only the best! I highly recommend them for any of your cleaning and construction restoration needs. They also do general handyman projects to building houses. So if you're looking for a company that can really do it all, WOW IS THAT COMPANY!!! I can't say enough good stuff about them.

Hired Wow Total Restoration because it is locally owned & eco-friendly. I am thrilled that they were able to get stains out of my carpet with ease. The gentleman who came, was kind, courteous and cared about doing a good job. I will hire them again for my next cleaning.

I have been a customer for many years,
and throughout those years they have always done a great job on our carpets!
Anytime I’ve needed an unexpected carpet cleaning, they always managed to fit me in.
Their employees are always very respectful and work hard to get it done!
Carlos Lee has been the longest and most consistent one that has come to clean our carpets. He is the best! I always know when he comes out, it will be a job well done!

What a wonderful crew!! They did a fabulous job. My home looks brand new again. They were kind, courteous and professional. They worked hard to get the stains out and everything looks brand new!! I will definitely use them again and recommend them.

This company has serviced our home a couple of times and we’ve always been beyond satisfied with the service. Carlos Lee and Daniel came today to clean our dryer vents and did an excellent job. The customer service from these guys was what we were looking for. They showed us everything as it was being done and were very respectful of our home. Not to mention, our dryer vent was left spotless! Highly recommend!

Eduardo also came to do an inspection of a separate issue we had and also was fantastic!

We love WOW; will def use again.

-Luisa

WOW has the best reputation for quality work on the web and with my property management company. But, we expected they'd cost the most. They actually ended up being the most cost effective of the 5 companies creating quotes for us. The story gets better from there. The WOW team have been extraordinary across the following categories: Consistent and thorough communication, responsive to my requests and questions, sincerely concerned about the customer's situation and wanting to help, and easy to work with. I fully recommend WOW for any/all your work you need.

We had a WOW! Moment twice with this company. The first one was a great quote compared to how other floor companies were, which I heard rates fluctuate a lot in Austin. The second was on the quality of work done, which was amazing. Everything looks spectacular and amazingly professional. Thank you so much for all the work y’all did! Every picture had horrible stains before the work they did. Wish I did before and after.

Have been using WOW now for 7 years!! Just had my carpets and hardwood floors done and they look great, just in time for the holidays!! Carlos Lee did an amazing job even went above and beyond with my hardwood floors. Painters left a mess & stains on my floors and Carlos was able to scrub and get them out without damaging the wood!! VERY GRATEFUL!!

Buenas personas

All around a good for anything

Brett and his team really came to the rescue when the toilet in my hall bathroom flood my house. I got the bathroom I always wanted and my insurance covered the cost. Brett's expertise in water restoration and remodeling is next to none. I will definitely be referring everyone I know to local pros.

Definitely recommend!!! ♥️♥️

Great Guy great conversation and the works

Thanks you local pro! Excellent work!!!

local pro , brett and his guys did a great job remodeling a commercial project that was damaged due to water damage.

Brett was great to work with. Very friendly and responsive to our concerns and questions. Would recommend.