Reviews of local pros in Bastrop, Texas

Haiden did a great job of looking through the potential issues causing a leak in my vent. Proposed some proactive solutions without being pushy, and answered all my questions with patience.

Ezekiel was phenomenal! We were ghosted by another plumber the night before in a desperate time of need. Ezekiel was there the next morning to save the day. He found a clog in our very old cast iron pipes, removed it and got us quotes for other less immediate issues that need addressed. 10 out of 10 recommend. We will be calling Blue Ribbon first for our plumbing needs from now on.

He was friendly, professional and respected my schedule! Very happy with the service once again!! I’ve been very pleased every time I’ve used Blue ribbon.

Blue Ribbon Heating & Air truly lived up to their name! Their team recently replaced our entire HVAC system and installed new drain lines in our home. The workmanship was top-notch and handled with the kind of care you don’t see every day. From start to finish, they were professional, efficient, and communicative, ensuring the job was done right the first time. Highly recommend Blue Ribbon for anyone looking for reliable HVAC and plumbing service done the right way!

Caleb Mock came to my home yesterday to repair a kitchen faucet leak. He was extremely polite, knowledgeable in his field, and didn't leave until the job was done and he and I were both satisfied that the leak was fixed. I will be requesting him again.

They repaired my bathtub drain. Took to days and overcharged us but the did contact us and made it right. They seem like a really decent company as most would not care if you thought you were overcharged and contact you and make it right. A+ Blue Ribbon.

Replacement of shower plumbing took several days due to leaks after new parts were installed. Lost three to for hours for tech to make several trips to purchase parts he didn't have. Shower wall panel opening enlargement cuts viable because fixture plate does not cover completely. Overall job was satisfactory.

Blue Ribbon technician Gavin and his helper spent a good chunk of time removing two ceiling level split unit AC's that had been leaking coolant and dripping water. They did an excellent job and answered all my questions about the coil replacement they then installed. They were polite and helpful with furniture to be moved, and cleaned up when they were done. I was left feeling very confident in the work they did.
The original diagnostic visit was made by Luis, who also did a fine job with dye injection and diagnosis on his return visit. He gave me several options for repair too.

I highly recommend Brandon Shields from Blue Ribbon Service because of his customer service and troubleshooting skills. He helped to run diagnostics and repaired our heating system from the board to the components level and detected the defect in the connection wire with no problem. The price is not cheap but not way too expensive, either. It is somewhere above average in my opinion. I would certainly use them again for future services.

From the moment I called Blue Ribbon until the project was done, they were wonderful. This plumbing issue was so stressful and We were getting different thoughts from different plumbing companies. However Blue Ribbon’s Brandon knew just what needed to be done to resolve the issue.
William worked with me in dealing with the Water warranty that we had. And worked with them.
The 2 plumbers, Ethan and Brandt were excellent and knew exactly what needed to be done
And the price was very reasonable!
Thank you Blue Ribbon!!

I wasn't aware that Doug the plumber had retired & the company was acquired by Blue Ribbon. I'm happy that I had the very same great experience that had previously with Doug's. The technician Joshua was friendly, explained everything easily. All around a good experience during a stressful situation.

Blue Ribbon was great. On time, Let me know all of my options was able to fix and it was very professional and I was very very pleased with the work and the technician was great. I would definitely use them again.

Our tech, Kerry Becker , lived up to the Blue Ribbon standards. Prompt, thorough , and courteous . Who could ask for anything more.
The 1 star rating comes From displeasure with BR decision to outsource to jobs to overseas call center. When I call a 512 number I expect a 512 person! Support local !!

Blue Ribbon installed a disposal today and did a great job. They kept me appraised of timing and Noah was professional and personable. We will definitely be calling them again for future needs.

Great customer service, Noah was super helpful and very knowledgeable. Came out very quick to fix the issue. I will definitely spread the word and call Blue Ribbon again. Thank you for all your help!

Blue Ribbon did an amazing job! Professional and courteous. They installed a water softener, replaced showerheads and installed bidets in my bathrooms. If you need a professional plumber and handyman service, this is the team you need!

Blue Ribbon Cooling & Heating demonstrated repeated unprofessional conduct, poor communication, and failure to honor commitments while servicing my 81-year-old widowed mother-in-law’s Daikin mini-split system, which was still under a 12-year warranty.

The system, installed in 2019, failed recently. After the original installer was sold to Blue Ribbon, a technician diagnosed a communication error and replaced a control board on December 11, charging $725. The system failed again within 20 minutes. Despite not fixing the issue, the technician demanded payment, then removed the parts and left without explanation.

After multiple calls, the manager (“William”) acknowledged the charge seemed excessive, agreed payment should occur once the system was fixed, and promised a senior technician would return the next day. That visit never happened. Over the following weeks, Blue Ribbon repeatedly missed appointments, failed to return calls, claimed parts were out of stock, sent incorrect parts, or blamed Daikin. Dates were repeatedly promised and missed between December 12 and January 28.

On January 28, a technician arrived and immediately demanded upfront payment and a signature—contrary to prior agreements. No supervisor or second technician arrived as promised. When my mother-in-law declined to pay before repairs were completed, the technician left. Video footage confirms the interaction was calm and professional on her part.

When confronted, William falsely claimed my mother-in-law yelled at the technician, then shifted to legal threats when informed video evidence existed. He ultimately stated his employees refused to work at the home and suggested “parting ways,” despite months of delays and unresolved repairs.

Due to repeated no-shows, broken promises, misrepresentation, intimidation, and refusal to complete warranted repairs, Blue Ribbon Cooling & Heating acted in an unprofessional and unethical manner. This experience is being reported to regulatory agencies and review platforms to warn others.

@blair- William
Has my phone number if you are genuine in wanting to rectify this, if you contact me, I’m open to discussion.

I couldn’t be more impressed with Blue Ribbon HVAC Services. From the moment I reached out, their team was professional, responsive, and genuinely committed to solving my issue. They showed up exactly when they said they would, diagnosed the problem quickly, and explained everything clearly without any pressure or upselling.

Brandon Shields was extremely knowledgeable, respectful of my home, and went above and beyond to make sure my system was running perfectly before he left. It’s rare to find a company that combines outstanding technical expertise with truly first-class customer service, but Blue Ribbon HVAC does exactly that.

My home is now comfortable again, and I feel confident knowing the work was done right. If you’re looking for an HVAC company you can trust, look no further, Blue Ribbon HVAC Services is the real deal. Highly recommended!

I have found that Blue Ribbon is the most reliable, professional and knowledgeable when it comes to heating, air conditioning, plumbing and electrical. We have tried other local companies and it seems Blue Ribbon is the most consistent out of the ones we have had experiences with. Have been in the area since 2012 so have tried most the well known companies here first hand. We prefer Blue Ribbon for our service needs now.

We recently had bad smells coming from two bathroom toilets, and Blue Ribbon did an excellent job diagnosing and fixing the issue. Our technician, Caleb Mock, was thorough, professional, and great at explaining exactly what was wrong with each toilet while getting everything repaired and cleaned up. After the work was completed, we received clear, well‑documented photos of the problems and repairs by email. Overall, outstanding service.

Blue Ribbon Cooling & Heating did an outstanding job. They were on time, professional, and quickly got my system back to peak performance. Great service from start to finish. Highly recommend!